WorksheetsFebruary 1- March 13 - GCC Update
Total questions: 21
Worksheet time: 6mins
4th Follow up under KR Verifier, to whom we will escalate the issue?
To: jaekyung.jang@one-line.com
Cc: kr.sel.csvc@one-line.com
To: Korea Verifier
To: ASIA BPIT
Cc: ASIA ServiceDesk
To: ASIA ServiceDesk
Cc: ASIA BPIT
3rd Follow up under KR Verifier, to whom we will escalate the issue?
To: jaekyung.jang@one-line.com
Cc: kr.sel.csvc@one-line.com
To: Korea Verifier
To: ASIA BPIT
Cc: ASIA ServiceDesk
To: ASIA ServiceDesk
Cc: ASIA BPIT
If still no response from Booking Staff upon 24 hrs escalate concern, what will you do?
Close the Case
Continue sending Follow up to BKG Staff
Escalate to jaekyung.jang@one-line.com
Escalate to jaekyung.jang@one-line.com
Cc: kr.sel.csvc@one-line.com
If we received "Delivery Failure Notification" what action will you do?
Check if the Email is correct
Check with Colleagues if the email still is valid
Check with Regional ServiceDesk
Check with Jae Kyung
In MY -VN - KR and TH Trade, have check that status of Container is MT. Can we close the case Immediately?
Yes, as Container is already Empty
No, as VN trade process is different to KR, MY and TH
No, as KR trade process is different to VN, MY and TH
Yes, as we can advise it to Export Team and use the disclaimer message
In Delivery Failure Notification you've already check that Verifiers email address is indeed incorrect.
And upon checking there is no other colleagues to notify.
What will you do?
Seek assistance to Ma'am Cha, Rowin and Dang
Seek assistance to Regional Service Desk
Seek assistance to Ragional Service Desk
Seek assistance to ASIA Service Desk
We need the Onshore confirmation for us to Close the case once Container Status is MT-Empty.
The a/m process is for what trade?
KR GCC Trade
JPN GCC Trade
TH GCC Trade
VN GCC Trade
EUA GCC Trade
What is the details needed for us to proceed in creation of Australia Customer?
Company name
Complete Address
Valid Number
GST Number
Company name
Complete Address
Valid number
ABN Number
Company name
Complete Address
Valid number
TAX Number
Company name
Complete Address
Valid number
BIN Number
For Australia Customer, to whom you will send an inquiry of Amendment if your SI role is Shipper/Forwarder?
Australia Verifier
Australia Verifier - Import
Australia Verifier - Export
All of the choices
For Australia Customer, to whom you will send an inquiry of Amendment if your SI role is Consignee/Notify?
Australia Verifier
Australia Verifier - Import
Australia Verifier - Export
All of the choices
How to find correct BKG Office in inquiring under MNL BKG?
Thru POD
Thru POR
Thru POL
Thru VVD
In ABN Website if you found multiple retrieved data upon searching the company name.
What will you do?
Choose the ABN no. that matches the location (zip code, state) in SI.
Choose the ABN no. that matches the location (Address) in SI
Choose the ABN no. that shows in the First row.
For Korea trade - Which party is not under our scope?
Shipper (Overseas)
Forwarder (Overseas)
Forwarder (KR Customer)
Consignee
For Korea Trade - Customer has not replied to our email and it is already on 3rd follow up. To whom should we escalate this?
Booking Staff
Customer
Onshore Office
Asia Servicedesk
BPIT
For Korea Trade - In the subject of the email to be sent to KR Verifiers. What should we input instead of <South Korea>
<KR>
<POD>
<Location Name incl. State>
No Changes
For EUA GCC trade - If B/L is To Order, is NPWP/Indonesian Tax ID mandatory for Consignee/Notify Party?
Yes
Shipper only
No
Is email address mandatory for Malaysian customers?
Yes
No
We received a request from Korea Export, SI is Shipper (Korean customer, complete details, no duplicate codes). What should we do?
Proceed to register in opus.
Send a feedback to requester.
When creating customer, we should update Named Customer Flag field as Y
TRUE
FALSE
For KR Trade, how can we obtain the customer's email address?
Go to Booking Inquiry Module > BKG Creation(1) > Route detail
Go to Booking Inquiry Module > BKG Creation(1) > BKG contact
Go to Booking Inquiry Module > BKG Creation(1) > Vol Detail.
EUA GCC - How can we find the service lane if we want to know which booking office can assist us?
Go to BKG Creation tab in Booking Inquiry Module. Click Route Detail.
Go to BKG Creation tab in Booking Inquiry Module. Click Vol Detail.
Go to B/L Issue tab in Booking Inquiry Module. Service lane will be shown
