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WorksheetsTelco Knowledge Check
Total questions: 16
Worksheet time: 8mins
In West the Maintenance Plan is called?
Inline
WirePro
Inside Wire Plan
Linebacker
AT&T Unified Messaging needs these components (select all that apply)
Call Forwarding Busy/Don'tAnswer
Call Waiting ID
Starcode *98
Message Waiting Indicator
With Complete Choice Basic customer will have _____________ and c ____________ along with Unlimited Local Service.
Call Waiting and Call Waiting ID
Caller ID and Call Forwarding
Call Waiting and Call Return
Call Waiting and Caller ID
Some blocks are ALL of the following EXCEPT
TBE C Collect Calls
900/976 Blocks
TBE A International Calls
TBE B Third Number Billing
What are the 3 components of All Distance (select all that apply)
Unlimited local calls
Discounts for Inernational Calls
Unlimited long distance
8 to 12 features
Class of Service is the basic line with local calling
True
False
These PPU features can be blocked with RCU FID in SW?
TWC, AR, FR, CAT
TWR, AR, CA, COT
TWC, AR, CR, COT
ESX, AR, CR, TWC
In the WEST the Main Line is designated by this FID?
KSTW2
USPN
NR9WB
USPY
A Customer will only be billed a minimal fee if they make long distance calls with this LD Plan
One Rate LD
Nationwide Advantage
MTS
Passport
To add a Save Promo in W/SW I need to go to _______ tab and add the ________ FID
BI/ID/TPV
BI/ID, TAC
TN/Carrier/PIC
Products/RF
These are valid AT&T LD PIC/LPIC codes EXCEPT
0322
5500
5722
0372
All Distance Bundle needs this additional component
Unified Messaging
Maintenance Plan
Unlimited Data Plan
Qualifying Affiliate
This feature filters Unknown, Private Caller calls so customer can decide to answer or reject call
Remote Access to Call Forwarding
Unified Messaging
Privacy Manager
Speed Calling 30
What is the difference in the Listing for W and SW?
SW LAST FIRST and West First Last
West Leave Blank and SW First Last
West LAST FIRST and SW First Last
West LAST FIRST and SW LAST FIRST
These plans have limitations for local calling EXCEPT
Metro Plan
Flat Rate Local
Measured Rate
Super Saver
A Winback order in Ease needs these FIDS EXCEPT
NR9WB, KSTW1
PZN, NSE
TAC, TPV
ESX, NSK
