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Telco Knowledge Check

Total questions: 16

Worksheet time: 8mins

Name
Class
Date
1.

In West the Maintenance Plan is called?

a)

Inline

b)

WirePro

c)

Inside Wire Plan

d)

Linebacker

2.

AT&T Unified Messaging needs these components (select all that apply)

a)

Call Forwarding Busy/Don'tAnswer

b)

Call Waiting ID

c)

Starcode *98

d)

Message Waiting Indicator

3.

With Complete Choice Basic customer will have _____________ and c ____________ along with Unlimited Local Service.

a)

Call Waiting and Call Waiting ID

b)

Caller ID and Call Forwarding

c)

Call Waiting and Call Return

d)

Call Waiting and Caller ID

4.

Some blocks are ALL of the following EXCEPT

a)

TBE C Collect Calls

b)

900/976 Blocks

c)

TBE A International Calls

d)

TBE B Third Number Billing

5.

What are the 3 components of All Distance (select all that apply)

a)

Unlimited local calls

b)

Discounts for Inernational Calls

c)

Unlimited long distance

d)

8 to 12 features

6.

Class of Service is the basic line with local calling

a)

True

b)

False

7.

These PPU features can be blocked with RCU FID in SW?

a)

TWC, AR, FR, CAT

b)

TWR, AR, CA, COT

c)

TWC, AR, CR, COT

d)

ESX, AR, CR, TWC

8.

In the WEST the Main Line is designated by this FID?

a)

KSTW2

b)

USPN

c)

NR9WB

d)

USPY

9.

A Customer will only be billed a minimal fee if they make long distance calls with this LD Plan

a)

One Rate LD

b)

Nationwide Advantage

c)

MTS

d)

Passport

10.

To add a Save Promo in W/SW I need to go to _______ tab and add the ________ FID

a)

BI/ID/TPV

b)

BI/ID, TAC

c)

TN/Carrier/PIC

d)

Products/RF

11.

These are valid AT&T LD PIC/LPIC codes EXCEPT

a)

0322

b)

5500

c)

5722

d)

0372

12.

All Distance Bundle needs this additional component

a)

Unified Messaging

b)

Maintenance Plan

c)

Unlimited Data Plan

d)

Qualifying Affiliate

13.

This feature filters Unknown, Private Caller calls so customer can decide to answer or reject call

a)

Remote Access to Call Forwarding

b)

Unified Messaging

c)

Privacy Manager

d)

Speed Calling 30

14.

What is the difference in the Listing for W and SW?

a)

SW LAST FIRST and West First Last

b)

West Leave Blank and SW First Last

c)

West LAST FIRST and SW First Last

d)

West LAST FIRST and SW LAST FIRST

15.

These plans have limitations for local calling EXCEPT

a)

Metro Plan

b)

Flat Rate Local

c)

Measured Rate

d)

Super Saver

16.

A Winback order in Ease needs these FIDS EXCEPT

a)

NR9WB, KSTW1

b)

PZN, NSE

c)

TAC, TPV

d)

ESX, NSK