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WorksheetsEggheads
Total questions: 11
Worksheet time: 6mins
How long does it take a customer to receive a refund
Up to 5 working days
Up to 7 working days
Up to 10 working days
Up to 3 working days
Which is a preferred payment method ?
Credit card
Cheque
Cash
Debit card
How much does it cost to replace a pre payment key or card?
£7
£5
£12
£14
Define bill reversioning ?
Correcting existing meter reads with new ones
Removing readings on system
Adding additional reads for bill
Updating estimated reads and re issuing bill
Cancelling an old bill and issuing a new one based on new information or previous information removed
when dealing with objection and rejection when would you have to do a rejection?
Switch error
Customer under contract
Debt
Industry prevent the switch
How long is the cooling off period?
7 days
12 days
14 days
15 days
What does ccr mean ?
Customer relations
Customer resolutions
Customer complaints
complaint relations
What is the number for gas safety
0800 111 923
0808 117 991
0800 156 999
0800 111 999
how much is the emergency credit on a prepayment meter ?
£5
£7
£6
£10
what is the threshold for gas in KWh
1200
1100
220
500
What is th threshold for electric in KWH
1200
500
1000
220
