What does the shortcut Alt + Command + Enter Do?

Which of the following email addresses would you add in BCC for saving your ticket replies in Kbase drafts? (Assume your Freshdesk URL is Acme.freshdesk.com)

Who has access to create “Agent Ticket Template” ?

Which other product from Freshworks Suite does Freshconnect integrate with apart from Freshdesk?

Can you share a Session Reply Video link with your Dev team to troubleshoot?

Can you setup KBase articles accessible only for your internal agents?

Your organisation is replacing hangouts with Freshconnect, which of these features would you use to keep your org wise communication in place?

How does Freshdesk help you in eliminating duplicate responses to the same ticket?

What are the different fields that you can have on a canned form (Choose all the relevant answers)?

It has been over 48 hours since you’ve responded to a customer with a solution, but he hasn’t gotten back on whether it answered his question. Which of the following automations would you use to set up the follow-up process?

What is the maximum number of Custom Dashboards you can create?

You’ve seen multiple tickets come into the system at once about the same issues. Would you be able to respond to all of them at once, instead of individual responses?

Sometimes you’ve got impatient customers writing to you multiple times about the same issue, these can also be from different sources. How would you handle this efficiently?

How would you make sure the tickets are equally distributed amongst your agents so at any given point of time no agent is overloaded?

Automatic ticket assignment is enabled for a group, and an agent who is a part of that group wants to step out for lunch. Does he have an option to turn off his availability?