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WorksheetsWalmart Quiz day 3
Total questions: 8
Worksheet time: 3mins
How many days do the customers have to pick up a PUT order before the expiration?
7 business days
4 days
All the time they want
3-5 business days.
Can customers send someone else to pick up their orders?
I am not sure
It is not possible
Let me double check
Yes they can! It is called alternate pick up person.
When is generated a tracking number for a Walmart.com order?
When the order is placed.
When the order is shipped out.
When the order is packaged.
When the order is delivered.
Marta is complaining because her refund for the cancelled order has not been posted back to the Credit Card.
Explain that is an authorization hold that is going to be removed within 5 business days.
Educated that is an authorization hold that is going to be removed within 5 days.
Inform that a refund will be posted back within 5 business days.
Marta needs to contact her financial institution.
What happened with the money if an order paid with PayPal is cancelled?
Authorization hold will be removed.
Customers must go to the store.
A refund is going to be posted back to PayPal again.
Nothing, we never charged the order.
A 2 Days shipping order placed on Friday 11 AM will be delivered on?
Christmas
Wednesday
Tuesday
Thursday
What is stuck in processing?
Order was cancelled
Order never shipped out and ESD passed already.
Order shipped and lost during transit.
Item is out of stock.
According to what we have learned select the correct way to answer this statement: "My mom's gift has not been delivered"
I do understand how important can be this gift for you and I will do my best to find a resolution.
I know how important is this item for you.
Give me your order number I will see what happened.
I am happy to help you with that.
