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WorksheetsFC-3
Total questions: 10
Worksheet time: 20mins
Name
Class
Date
1.
Customer can check the status of handset IMEI by sending IMEI on short code
a)
8585
b)
4646
c)
8484
d)
8686
2.
What steps should be taken while handling difficult customer
a)
Keep ourself relax
b)
Listen to customer calmly
c)
do not interrupt customer
d)
All of the above
3.
What is the self service string for Block on stolen/Restoration for customers
a)
*8811#
b)
*8822#
c)
*7788#
d)
None of the above
4.
Effective from 24-Apr-19 all postpaid consumer new sales customer will get
a)
3 times their package data incentives for 12 months
b)
4 times their package data incentives for 12 months
c)
2 times their package data incentives for 12 months
d)
4 times their package data incentives for 6 months
5.
IMEI can be checked by dialing
a)
*#06#
b)
#06#
c)
*06#
d)
*#06
6.
For Handset registration, Customer will visit
a)
PTA Office
b)
Experience Center
c)
PTA website
d)
None of above
7.
If customer is unable to use 4G while 3G is working fine?
a)
We need to perform manual network selection
b)
Check Activation status in Siebel, 4G SIM, Handset & network mode
c)
we just need to replace SIM on first priority
d)
None of above
8.
Overage charging is no longer available on MBB & Data SIM as soon as data finished in MBB then customer will not be charged on base rate
a)
true
b)
false
9.
How many digits in Cell ID represent 4G accessibility in the usage history?
a)
4 digits
b)
2 digits
c)
3 digits
d)
5 digits
10.
Our postpaid subscribers can avail International Roaming and Call Conference (MPTY) facilities together?
a)
YES
b)
NO
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