What does "R" stands for in the FIRSST model ?

What is the Time period before which a customer can purchase the Maruti Maintenance cost project coverage ?

Which of the following is NOT an advantage of Maruti Suzuki Genuine Accessories ?

What is the booking amount of Ertiga ?

What does "F" stands for in the FIRSST demo ?

China is a _________ country than India ?

I read the news ________ the newspaper ?

I like listening _________ classical music ?

This is the __________ book i have read ?

I tried the soup to see how it ________ ?

To ensure that cars are available for Test Drive is part of the ________ Process ?

I Have not eaten anything _______ yesterday ?

Who authorizes the corporate Information Card ?

In the Finance Process, for what time period is the bank statement required ?

Which of the following is NOT a Check point for Mass Delivery ?

For the satisfaction mail, the email id should be the same as mentioned in the _________ ?

Who keeps a copy of the order booking / commitment checklist with them ?

Which of the checkpoints in the escalation matrix takes the customer complaint to the desk of national head ?

Which of the executives own the responsibility of ensuring that no customer complaint is received ?

Which of the following is not a good strategy for handling a dissatisfied customer ?

Promotional scheme prevailing at the time of ________ is applicable ?

How many stakeholders should sign the root cause analysis (RCA) ?

Which of these are the complaint closure documents ?

To whom is the complaint forwarded on the first day of escalation ?

What is the quality of Sales equivalent to ?

Who decides the waiting time on a car, which is then communicated to the customer ?

In how many days is the refund amount processed in case of a cancellation ?

Before making the 15 day post sales follow up call ensure that ?

Which of these is NOT a part of the customer feedback mechanism ?

Who fills the booking cancellation form ?

Who calls up the customer to remind them about the customer meet ?

Which of the following are post sales activities ?

A. Sending An SMS

B. 24 Hr follow up

C. 7 Day follow up

D. 15 Day follow up

E. 20 Day home Visit

Who sends the "Delay Delivery Intimation Letter" ?

For how long is the evaluation price valid from the date of evaluation ?

To ensure that cars are available for test drive is part of the ________ process ?

Who takes out the opening report every morning and assign a sales person to unassigned enquiries ?

Complete the series ABZ, BCY, CDX, DEW, EFV, FGU ____________?

Find the missing number 1, 8, 27, 64, 125, 216 _____?

Find the missing number 1,4,9,16,25,36,49, _______ ?

Which number is not part of the series 99, 110, 121, 132, 143, 154, 167, ______ ?

Fill the blank in the given series ?

ACD, BEF, CGH, _______, EKL ?

Which number is not part of the series ?

10,25,45,54,60,75,80 ________?

Who checks with the sales person for the completion of finance related paperwork ?

Which of the following is not a leap year ?

Who contacts the delivery coordinator for the transfer of vehicle to the showroom ?

________ does not need to sign the OBC while monitoring the deal terms ?

The Availability of a vehicle may depend upon the _______

A. Color

B. Model

C. Variant

D. Sales Person Decision