Koodo's product lineup mainly consists of?

Fact or Faction: To generate revenue for TELUS, the CSS agents can offer Koodo mobile prior to LFC, on calls.

How much data is included in the Koodo $15 Tablet Plan?

What is the cost of the Koodo Tablet plan - 1GB?

True or False: It’s a TELUS/Koodo business decision to introduce a mandatory Connection fee, which is charged with all activations and renewals transacted in assisting sales channels (i.e. in-store, door-to-door or call center), except online

When quoting mandatory $50 connection fee for Smartphone’s & Tablet. What are the important things to remember in order to avoid escalations and poor customer experience?

Select from the following IDs which are accepted for the Credit Check over the phone?

Fact or Fiction: Customers will receive SMS notifications at the following Data usage levels: 50%, 90% & 100%.

How many Voice mails are included in the Koodo plan?

Fact or Fiction: Koodo plans offer UL text, picture and videos messages.

What is the cost of unlimited Call Forwarding add-on?

Fact or Fiction: Call Forwarding feature is included in all the Koodo plans.

How much gigs of data is included with the $55 UL min Plan TL SFD (Marketing offer)?

How much the customer will be charged in overage if they exceed their monthly data threshold/limit?

Fact or Fiction: The CSS agents can offer Koodo mobile where customer objects during the early objections stating TELUS plans are too expensive or they have less data requirements.

Why is Koodo a better fit for our price conscious customers. Select your best answer from the following options.

The unlimited texting messaging includes which of the following features?

Fact or Fiction: No paper bill option with Koodo for customers unless they are on special need.

What are the benefits for customers when they switch to Koodo mobile. Select your best answer?

Yes or No: The CSS agents have to collect the taxes upfront for the cell phones.

Fact or Fiction: The CSS agents can offer family discounts on select Koodo plans?

Fact or Fiction: After leading with our in-market TELUS Unlimited Plans + M&H discount . If the customer still objects due to pricing or lower data need, the CSS agents can offer koodo back pocket offers.

FACT or Fiction: The Koodo plans are eligible for MNH offers and port in credits.

FACT or Fiction: The US is included in the 1000 International LD minutes.

How much gigs of data is included with the $50 UL min Plan TL SFD (Marketing offer)?

If a customer would like to port a number from a TELUS brands (Koodomobile, PC & Public mobile). The CSS agents can assign a new number and the customer must call the PAC # to complete the port request. Select the correct option.