Font size
WorksheetsRoundup Batch 161
Total questions: 15
Worksheet time: 8mins
I can unlock 5 or more devices on an existing account by chat.
True
False
Where can I find customers past an current credits?
Invoice
Collection Dashboar
Adjust Balance
Financial History
Customers can use VAD for 25 days.
True
False
I can remove data add on from YC Plans if customer adds a simple share line.
True
False
Where can I check the status of a PARRs? (select all that apply )
Invoice
Notes
Collection Dashboard
Financial history
Customer called in to complaint their smart hub is not working, which of the following are effective probing questions?
Have you paid your bill?
Since when this has not been working?
Have you tried to turn it off and back on?
Is your service suspended?
Easy Roaming US is for $8 a day
True
False
International SMS feature cannot be used outside Canada
True
False
How will you educate customer that they have overage charges for data? (choose all that apply)
Go straight to the point
Use empathy and educate cutomer
Offer customer a better deal
Show customer he had the fault
How many minutes you can stay on the chat without the customer answering you back?
10 minutes
1 minute
6 minutes
15 minutes
What can you do over chat?
Cancel a service
Unlock one device
Change rate plan
Make a TOWN
In what part of the CEB will you use Offer solutions, explanations and options?
Understand
Engage
Impress
Solve
When do you have to lead with benefit?
Before asking the customer to wait and/or answer questions
After asking the customer to wait and/or answer questions
After asking the customer to do something
Before asking the customer to do something
If customer has 2GB for free and moves to a Simple Share, agent should remove the free data?
True
False
Since customer cannot keep the 2GB, can he move it to a different YC subscriber?
True
False
