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SHC Rev Cycle Training 200

Total questions: 30

Worksheet time: 5hrs 51mins

Name
Class
Date
1.

This department is responsible for creating, editing, handling, and submitting claims to payers.

a)

Billing & Customer Service

b)

Cash Posting

c)

Billing & Claims Processing

d)

Refunds & Billing Processing

2.

A "No Authorization" response from the payer means that the claim has _______?

a)

Partially Paid

b)

Denied

c)

Suspended

d)

Pending

3.

What is the electronic response sent from the payer that includes payment and/or denial information for multiple patient accounts?

a)

877 files

b)

277 files

c)

355 files

d)

835 files

4.

What Transaction file provides claim statutes of rejected, denied, approved, and paid?

a)

821 Transaction File

b)

277 Transaction File

c)

877 Transaction File

d)

355 Transaction File

5.

Patient accounts that have been discharged but not final billed out of the Meditech system are called_____?

a)

PADB

b)

DFBN

c)

BNFD

d)

DNFB

6.

If the primary payer has exhausted its fiscal responsibility, the remaining liability will be transferred to?

a)

Self- Pay

b)

Next Responsible Party

c)

Secondary

d)

Provider Adjustment

7.

What are claims that are processed but suspended by Medicare?

a)

Late Charges

b)

Medicare RTPs

c)

Rejections

d)

Hospital Charges

8.

What two groups are denials generally categorized into?

a)

Therapy /Clinical

b)

Clinical/Procedural and Technical

c)

Denial/Payment

d)

Suspended/Processed

9.

What form is sent by payers to members explaining what medical treatment and/or services are covered?

a)

Letter of Benefit

b)

Explanation of Benefit

c)

Medical Benefit Letter

d)

Remittance Advice

10.

What forms are sent to the insurance company by the Billing & Claims Processing department for payment of patient services? (Select all that apply)

a)

UB-04

b)

UB-40

c)

UB-835

d)

HCFA 1500

11.

What two systems are used to ensure "Clean Claims" are submitted to the payer?

a)

Finthrive/Nthrive/XClaims

b)

Contract Manager

c)

Availity

d)

Meditech

12.

What is the claim file generated in Meditech called?

a)

277 File

b)

1500 File

c)

837 File

d)

835 File

13.

What is the amount, potentially owed by Steward to a third party or patient, that could require a refund is called?

a)

Credit Balance

b)

Patient Refund

c)

Self Pay

d)

Insurance Refund

14.

Who is the person or entity legally responsible for paying for services provided to a patient?

a)

Patient

b)

Guarantor

c)

Insurance Payer

d)

Provider Adjustment

15.

Polite, Professional, and Personal are characteristics of "good high quality" ______________.

a)

Collections Agencies

b)

Customer Service

16.

A denial that is factual and can be proven true or false by updating information is called___?

a)

Subjective Denial

b)

Technical Denial

17.

What is the appropriate next step when updating the patient account with the correct insurance?

a)

Reverse all Manual Adjustments> Update the Insurance

b)

Update Insurance>Submit Corrected Claim

18.

What are three typical claim statuses the A/R department will handle with patient accounts?

a)

Processed

b)

Pending

c)

Suspended

d)

All of the above

19.

What is the name of the document used by both the insurance company and Steward Healthcare to determine reimbursement of services provided to insured members?

a)

Payer File

b)

Explanation of Benefit

c)

Payer Contract

d)

Claim

20.

What does CVBO stand for?

a)

Cerner Virtual Billing Office

b)

Crazy Virtual Billing Office

c)

Central Virtual Billing Office

d)

Centralized Virtual Business Office

21.

The bank mailbox that receives checks and EOB's which the bank processes and images, is called ____? (select all that apply)

a)

Onbase

b)

Lock Box

c)

Cash Pro

d)

Availity

22.

What does CPT stand for?

a)

Current Professional Terminology

b)

Current Procedural Terminology

c)

Class Procedure Terminology

d)

Care Procedural Terminology

23.

What is the credit listed on the patient's account that does not need to be refunded due to errors caused by registration and/or cash posting?

a)

Insurance Refund

b)

Self Pay Refund

c)

True Credit Balance

d)

False Credit Balance

24.

What is the first Insurance billed on an account called?

a)

First Insurance

b)

Beginning Insurance

c)

Primary Insurance

d)

Most paying insurance

25.

What form is required by Medicare to identify other insurance coverage that the patient may have and to determine which coverage is primary?

a)

Medicare Account Manager (MAM)

b)

Next Responsible Party (NRP)

c)

Return to Provider(RTP)

d)

Medicare Secondary Payer Questionnaire (MSP)

26.

If there is no invoice on file with the payer from the provider this is an example of _____?

a)

Claim already processed

b)

No claim on file

c)

Rejected Claim

d)

Suspended

27.

System hold created to prevent claim generation or transmission for an identified business reason..

a)

Bill Hold

b)

Check Hold

c)

Rejected Hold

d)

Electronic Hold

28.

What are charges that are posted or removed from the patient's account after the claim has already been submitted to the payer?

a)

CPT

b)

Late Charges

c)

DRG

d)

Coding Update

29.

What is the difference in the total amount received from the payer versus the expected amount?

a)

Underpaid claim

b)

Over payment / Underpayment / Contract Variance

c)

Patient Obligation

d)

Bad Debt

30.

What is "DRG" or "Level of Care" downgrade an example of?

a)

Technical Denial

b)

Coding Denial

c)

Clinical/Procedural Denial

d)

Diagnosis Related Denial