Scenario: Caroline Consumer just purchased the house around the corner from her for her mom. Caroline plans to be the primary account holder for both her home at 123 Main Street in Austin as well as her mom's residence at 789 Main Street. Caroline calls in to Spectrum and wishes to set up the account at 789 Main Street. Which of the below work order types must the Inbound Sales Representative execute?

Scenario: Irene Internet-Lover calls in for new service, and Sabrina is preparing to process a New Connect order for Irene. She begins at the HOUSE screen and connects. When she reaches the Customer Search step, she finds that there is another customer in the database with the EXACT same name. Sabrina asks Irene if she's had Spectrum services previously and Irene indicates she has not. However, Sabrina, doing her due diligence, proactively searches the database by phone number and again Irene comes up in the search. Sabrina asks for Irene's Social Security Number and again it is found in the database. Should Sabrina proceed with a New Customer order?

Which of the following additional codes must be added using Available Services in most markets when the customer is purchasing internet with Wifi and using Spectrum's modem?

Which of the following additional codes must be added using Available Services in most markets when the customer is purchasing PHONE and is already a TV and Internet customer? Tip: You are NOT adding the internet; it's already there.

Scenario: Debbi Debtor is a customer who wishes to upgrade her service. You see a pending Soft Disconnect message on the account because Debbi has a past due balance at 47 days. Debbi indicates that she has not been receiving a bill. You need to check where her bill is being sent. Where will you go? (Of course, she will still need to make payment today if she intends on getting new service.)

Theresa is a Sales Representative and is keying a New Connect order for Jamie. Jamie has indicated that she has 5 total televisions in her home. In Offer Configuration with ESE, Theresa needs to code the number of Digital Outlets. Theresa needs 5 digital outlets.

Eric is a Sales Representative and is keying a New Connect order for Samuel. Samuel is getting Digital Phone. Eric should add Voicemail unless Samuel expressly indicated he did not want voicemail.

When adding a new service to an EXISTING customer's account for a professional installation, which of the following installation codes must be selected in Offer Configuration within ESE?

Wifi Activation Fee can be waived if a customer is adding GIG Internet.