WorksheetsUnit 28-1
Total questions: 60
Worksheet time: 2hrs 45mins
Which is NOT a step during cash handling at the POS-
Remove the cash and non-cash documents from the register
Separate the cash float and count the cash and non-cash documents
Record the cash and non-cash documents on the reconciliation statement and print a report
Make promotion for new products in the store.
Which is a POS equipment-
Cash drawer
Cashier’s desk
Packaging bags
Cashier’s cell phone
The bar code scanner-
Scans the weight of the product
Scans the price of the product
Scans the picture of the product
Scans the shape of the product
Cash float is the-
cashier’s personal cash
cash kept in the bank
cash with the manager
supplies of change kept in the cash box before the sales start
Non-cash documents must be separated from cash and recorded according to store policies and procedures.
True
False
Sales assistants need to operate the point of sale equipment accurately and efficiently because it
affects the quality of customer service and the accuracy of company records
only the sales assistants can operate the POS system
The manager will be very angry if there are mistakes
It is a very difficult system to operate
The most common piece of POS equipment is a
cash register, or point of sale terminal.
customer complaint box
manager’s computer
packaging bags
Tender change means -
the change given back to the customer
cash taken for the product
cash that is still in cash box
Cash float must be put in the cash box-
before the sales start
after the sales are competed
Cash security should be done according to-
company policies and procedures
cashier’s own wish
manager’s order
Complete sales by-
closing the cash registers
giving the profit to the manager
taking the cash to the bank directly
Bank reconciliation statement helps to-
Check errors with the cash records
Helps to know the profits only
Helps to buy machines
Cash float must be
Deducted from takings at the end of the day
Added to takings at the end of the day
Returned to the bank
Packing for fragile items must be -
Done carefully in strong boxes or bags
Given piece by piece to the customer
Done by the manager
What is a Point of Sale?
The physical location at which goods are sold to customers
Any device or system used to record the transaction for the retailer.
A computer-based POS which employs software to run the POS
All of the above
What is the main advantage for a retailer of using Electronic Funds Transfer at Point Of Sale (EFTPOS)?
Provide options for payments.
Perform sales trends analysis.
Requires a physical visit to the store.
Instant transfer to business account.
POS helps in:
Accounting
Reports
Cash handling
All of the above
Basic POS components include all of the below except:
Display screen
Bar code scanner
Tables and chairs
Receipt printer
What are the risks in handling cash?
Cash can be stolen
Cash can be lost
Documentation does not agree with records
All of the above
Cash safety rules can be all of the below except:-
All collected cash must be kept in safe at all times. Supervisors and authorized personnel should only be allowed
If you use keys to access the safe, cashbox, or a locked drawer, then make sure that the key is kept in an open place where all cashiers can see it.
Only one person should have access to the cash register, receipts book or cash drawer during any one shift.
If there is more than one person receiving cash at the same time, each person must have his or her own cash drawer and cash receipts book.
Reconciliation is the process of-
Verifying the recording of transactions to ensure that all transactions are complete, authorized, recorded and deposited timely.
Informing the manager about all errors
Signing off all incorrect records.
Identifying all errors and entering the wrong data in the computer
Cash handling procedures may include:
The manager on duty will open the register only if customers come to buy.
Open the register and transfer cash float to cash box
Transfer the cash to his personal account
Lock the cash box after transferring cash float
Enter a ‘No Sale’ into the register so that the next tax invoice will have the correct date
Closing the Register may include (Unit 28,klo1- 1.a)
Removing the cash and non-cash documents from the register
Mix the cash float with the cash and non-cash documents
Do not record the cash and non-cash documents.
The manager will print the report
Security Procedures at the Point of Sale-(Unit 28,klo 1- 1.i)
include security when handling cash and cheque
Include security for non-cash transactions only
Include security for the cash drawer only
Include security of all employees
When taking cash from a customer: (Unit 28,klo1-1.a)
call the amount tendered and place the amount tendered into the note clip on the register until the customer has received their change.
count back the change while talking to the manager or other customers.
leave the register open and run for change to the next counter and delay the customers.
do not sell the products if the customers do not have change.
Handling cash is a time when problems can easily arise, either through honest mistakes or (Unit 28,klo2 - 3)
A bad weather
A dishonest customer
A rude customer
A company policy
To help reduce the risk of theft couriers should (Unit 28,klo2 - 3)
Shut the cash drawer when not in use
Avoid being distracted by others when the cash drawer/ change purse is open
Keep the cash box/ change purse locked if unattended
All of the above
Depending on the methods of payment that a particular company accepts, In which methods a courier can perform the financial transactions (Unit 28,klo2 - 3)
EFTPOS
Credit/Debit card
Cheque
All of the above
Verifying the identity of a person filling out the cheque and recording verification information includes (Unit 28, klo2 - 3)
Checking that the signature on the cheque matches a signature specimen
Examining some form of identification for the customer—for example, photo identification
Writing the type of identification and its number on the back of the cheque
All of the above
To reduce the cash for security risk, what are the procedures the carrier should be familiar with:(Unit 28, klo2 - 3)
Where excess cash should be taken
The process for depositing excess cash
What to do in the event of a perceived security threat
All of the above
When giving a refund the documentation must clearly state (Unit 28, klo1 – 1.j)
Why the refund was given
How much (amount) was refunded
Date and the name and identification of the person issuing and authorizing the refund
All of the above
Why do you need to use the calculator while you have the terminal? (Unit 28, klo1-1.f)
Terminal is not correct sometimes
To double check
To calculate the non-cash documents
To count the change
If you ever has been offered a job in a store as a cashier then to handle the point–of- sale equipment you need to have numeracy skills such as: (Unit 28, klo1-1.f)
Open the POS terminal
Close the POS terminal
Count the cash
Calculate the non-cash documents
Ali has just started his work as a cashier in a minimarket. After he opened the point- of – sales equipment, he is supposed to: (Unit 28, klo1-1.c)
Count the cash
Close the point-of-sales register
Transfer cash float to the register
Clear terminal
Another customer Y entered the minimarket and bought some grocery. When she checked out with Ali, the total amount was 156 SAR, she gave him 200 SAR. Ali is supposed to give her back? (Unit 28, klo1-1.j)
44 SAR
56 SAR
50 SAR
100 SAR
When the customer Y wanted to check out, Ali has used one of the point-of-sales equipment to read the price of the products, what is the equipment he used? (Unit 28, klo1-1.h)
The credit card reader
The barcode reader
The customer display
The keyboard
The customer X wanted to check out by using her credit card, what is the equipment that Ali is supposed to use? (Unit 28, klo1-1.h)
The scanner
The credit card reader
The debit card reader
The customer display
In all of the mini markets and supermarkets, they put the customer display in a place where all customers can see it, why do they put it in front of the customer? (Unit 28, klo2 1)
Customers do not trust cashiers
For the customers to know the prices of all the products
None of the above
All of the above
After the customer Y, took the change and the products, and before she left, Ali followed the minimarket procedures of encouraging the customers to come back, so he: (Unit 28, klo2 1)
Thanked the customer
Invited her to visit the minimarket again
Asked her to leave her feedback
All of the above
In the middle of the day no customer was around in the minimarket, and Ali was doing nothing, so he is supposed, since the store is in a very quiet period, to: (Unit 28, klo1 1 i)
Go home
Count the money in the register and transfer it to the office
Close the minimarket
None of the above
A customer X was so angry because after she went home, she noticed that the color of her jacket was not the same she asked for, the salesman apologized for that, but the customer was super angry, what should the salesman do at this case? (Unit 28, klo1 1 i)
Call the manager to handle the problem
Call the police
Challenge the customer
Ask her to leave the store
The mini-market is supposed to close at 11:00 PM, so Ali has closed the store and started the first step of closing the point- of – sale which is: (Unit 28, klo1- 1 g)
Record taking
Remove the cash and non-cash documents from the register.
Separate the cash float and count the cash and non-cash documents.
Record the cash and non-cash documents on the reconciliation statement.
After Ali has removed the cash and non-cash documents from the register, he separated the cash float from the rest of the cash, why did he separate the cash float? (Unit 28, klo1 1 g)
Because the cash float is not part of the sales
Because he has a different sheet for the cash float
A and B are correct
None of the above
To balance the point-of-sales terminal you need to prepare a statement which we call: (Unit 28, klo1 1 g)
Bank statement
Witness statement
Financial statement
Reconciliation statement
If a customer asked for your help while dealing with another customer on the POS terminal, you should: (Unit 28, klo 2 -4 )
Ignore him
Approach him
Ask another employee to help him
Ask her to leave the store
If a customer decided to change the item they bought, you should ask them for: (Unit 28, klo 2 -4 )
The ID
The report
The receipt
The journal
One of the following is not an example of non-cash documents Unit 28, klo 1 – 1.f)
Cheque
Voucher
Gift cards
Money
The most important procedure of cash handling is (Unit 28, klo 1 – 1.i)
Never count the money in view of customers
Never leave the cash drawer open
Never talk with others while counting the money
None of the above
Disadvantages of the Point of Sale (POS) system are: (Unit 28, klo 2 – 2)
Initial costs can be expensive
Training/retraining of staff
System down
All of the above
Advantages of the Point Of Sale (POS) system are: (Unit 28, klo 2 – 2)
Orders print automatically in production area therefore fewer trips to the production area and more time with customers
Order staff have their own key or pin number - allowing for summaries of staff sales averages and ensuring only order staff can make entries into the system
Accurate and up to date management reports are available easily and effectively.
All of the above
Credit card transactions must be done carefully because: (Unit 28, klo 2 – 4)
Credit cards also carry a risk of fraud.
The customer’s signature may not match the signature on the card.
The card number may be against the list of stolen cards.
Customers can’t sign properly and may appear doubtful.
Reconciliation is the process of- (Unit 28, klo 1 – 1.g)
Verifying the recording of transactions to ensure that all transactions are complete, authorized, recorded and deposited timely.
Informing the manager about all errors
Signing off all incorrect records.
Identifying all errors and entering the wrong data in the computer
Cash safety rules can be all of the below except:- (Unit 28, klo 2 – 3)
All collected cash must be kept in safe at all times. Supervisors and authorized personnel should only be allowed.
If you use keys to access the safe, cashbox, or a locked drawer, then make sure that the key is kept in an open place where all cashiers can see it.
Only one person should have access to the cash register, receipts book or cash drawer during any one shift.
If there is more than one person receiving cash at the same time, each person must have his or her own cash drawer and cash receipts book.
Disadvantages of the Point of Sale (POS) system except: (Unit 28, klo 2 – 2)
Initial costs can be expensive
Training/retraining of staff
System down
Accurate and up to date management reports are available easily and effectively.
Advantages of the Point Of Sale (POS) system are: (Unit 28, klo 2 – 2)
orders print automatically in production area therefore fewer trips to the production area and more time with customers
Initial costs can be expensive
accurate and up to date management reports are available easily and effectively.
Both a and c
Adjustments to the invoice of the customer can result from (Unit 28, klo 1 – 1.g)
Error in the customers records
Error in the check received from the customer
The customer return the goods
All of the above
The most common piece of POS equipment is a (Unit 28, klo 2-2)
cash register, or point of sale terminal.
customer complaint box
manager’s computer
packaging bags
Reconciliation helps to- (Unit 28, klo 1–1.g)
Check errors with the cash records
know the profits only
buy machines
All of the above
More security procedures should be followed while the store is: (Unit 28, klo 1 – 1.3)
In a very busy period
In a very quiet period
No customers in the store
None of the above
A customer Taha entered the minimarket and bought some grocery. When she checked out with Taha, the total amount was 236 SAR, she gave him 500 SAR. Ali is supposed to give her back? (Unit 28, klo1-1.j)
264 SAR
235 SAR
500 SAR
246 SAR
