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WorksheetsNote Mail review
Total questions: 10
Worksheet time: 5mins
Now that FX notes are no longer used, how can a customer get a free catalog?
We no longer send free catalogs
We can key SUBS in CMOS
They sign up online
Tell the customer to go get one at a store near her
Which is a good reason to key an RE note?
The customer called to report a lost package that FedEx delivered yesterday
To remember to key a policy refund for an item in PT status
To watch for an item to come back in stock in your customer's size
You cannot fully resolve the issue on the first contact and have committed to follow up with the customer
Which is a good reason to key a QA note?
The customer received the wrong item twice and does not want to order a third time
You need to cancel an item in PT status
The customer has a question about an item that is in stock in W1
You want the warehouse to double check an item before sending it to the customer
Which of the following notes was NOT retired and moved to an EI note?
LM - List Maintenance
WC - What the Customer is Saying
LT - Letters
EB - Empty Box
When keying an EI note to report an Empty Box, what should you key in Action to be Taken?
Investigate
Possible Fraud
Empty Box
Check Customer History
You can send QA notes about merchandise shipping from which locations? (Choose ALL the correct answers.)
W1
W6
A NM store
The vendor
W7
True or False: If you send a QA note and request it, someone in the fulfillment center will call the customer.
True
False
True or False: If you send a DS or TR note that requires customer follow up, someone from that team will call the customer.
True
False
Why is it important to key clear and detailed RE notes?
In case the customer calls back and talks to someone else
So you can remember what you promised to do
So the phone number you promised to call is easily visible
All of the above
You accessed your RE note and followed up with your customer as promised. Great job! What do you do next?
Go on to your next call
Email your TM to tell them you got it done
Close the note
Take an extra break. You deserve it!
