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WorksheetsDiagnostic Diploma Small Business - Repeat - 1
Total questions: 60
Worksheet time: 30mins
1- A role in a business is: (KLO 1.1)
a) the positions team members assume or are assigned
b) what employees are expected to complete according to their roles
c) what is morally or legally obligated to do
d) d. the branch of knowledge that deals with moral principles.
2- Some of the causes of overlapping conflicts is: (KLO 1.2)
a) Role ambiguity
b) Power hunger
c) Miscommunication
d) All of the above
3- _______________is the final step in organizational design (KLO 2.4)
a) Staffing
b) reporting structure
c) organizational structure
d) Sales and marketing
4- A single business where two or more people share ownership. Each partner shares in the profits and losses of the business (KLO 2.5)
a) Partnership
b) Corporation
c) Sole proprietary
d) Limited liability organization
5- Background screening is (KLO 3.1)
a) Method in which a company uses to verify that a person is who they claim to be
b) a conversation between a job applicant and a representative of an employer
c) The action or process of inducting someone to a post or organization.
d) all of the above
6- Which of these is the purpose of recruitment? (KLO SS 3)
a) Make sure that there is match between cost and benefit
b) Help increase the success rate of the selection process by reducing the number of visibly underqualified or over qualified job applicants.
c) Help the firm create more culturally diverse work – force
d) None of the above
7- The poor quality of selection will mean extra cost on _______ and supervision. (SS1.a)
a) Training
b) Recruitment
c) Work quality
d)None of the above
8- Rearrange the following steps of recruitment. (KLO 2.5)
I. Searching II. Evaluation and control III. Planning IV. Screening V. Strategy development
a) III, II, I, V, IV
b) III, V, I, IV, II
c) IV, V, III, I, II
d) II, I, IV, V, III
9- One of the following is an advantage of hiring full time employees: (KLO 1.1)
a) excellent staffing option for small or young businesses
b) develop company loyalty
c) instability at work
d) none of the above
10- What is the point of hiring external advisors: (KLO 1.5)
a) Decrease employees
b) improve the performance of their businesses
c) increase taxes
d)all of the above
11- What does SEO stand for: KLO 1.2
a) sales Enabled for Organization
b) Search Engine Optimization
c) Search Engineering Organization
d) Sheet Editing Option
12- Good web design always caters to: KLO 1.1
a) the needs of the user
b) the number of ads
c) the speed of the internet
d) none of the above
13. As an entrepreneur, you should always use website to: KLO 1.4
a) Promote your business
b) Sell online
c) Interact with your customers
d) All of the above
14. Accessibility in a website includes all the following except: KLO 1.6
a) the Web be accessible to everyone
b) people with disabilities can participate more actively
c) people can access the business files
d) present more visual information than written
15. Your website domain name: KLO 1.3
a) Come with the website design
b) Purchased separately and paid periodically
c) Is the same as the website host name
d) All of the above
16. Essential difference between concession and compromise is: (KLO 2.6)
a) Compromise is the settlement of differences by arbitration or by consent reached by mutual concessions and concession occurs after defeat
b) They are the same
c) Concession require more people involved
d) None of the above
17. Personal insults and feather ruffling are considered: (KLO 2.3. A)
a) Interpersonal skills
b) Encouraging to a successful negotiation
c) Barrier to successful negotiation
d) Delaying tactics
18. Part of the successful preparation for a negotiation is: (KLO 1.5)
a) Skipping on customers background
b) Getting into a negotiation with a close mind
c) Rely on interpersonal skills alone
d) Understanding products' features allows to present their benefits
19. One of these is not a conflict resolution strategies: (KLO 3.1)
a) Avoid being provoked into an emotional response
b) Intimidate the customer
c) Ignore customer’s requests
d) None of the above
20. A solution in which no party can be made better off without making another party worse off by same amount or more, is known as (SS 3)
a) win-win solution
b) win-lose solution
c) lose-lose solution
d) none of the above
21. To make a strategic plan you have to do? (Unit 33- KLO 2-3b)
a) Study a career focused on that area
b) Send it to do
c) Conduct studies to know the information of the company
d) It's not important
22. ____is the process of determining whether a business idea is viable. It is the primary evaluation of the business. (Unit 33KLO 2-3a)
a) Feasibility Analysis
b) Business Plan
c) Howard Plan
d) None of the Above
23. The financial plan presents ______ for the future of the business. (Unit 33- KLO 2-3d)
a) forecasts
b) finances
c) trends
d) studies
24. What is the Hazard ? (Unit 33- KLO 1-3)
a) A. is a condition, property or situation with the potential for loss
b) B. Risk is a function of the probability of contact with (or exposure to) a hazard
c) C. Risk evaluation of identified hazards taking into account the existing controls and defences
d) D. Risk assessment of hazards identified through a review of the potential unsafe-acts
25. These are marketing planning process at business level, except: (Unit 33- KLO 2-3e)
a) A. Competitive Advantage
b) B. Marketing Audit
c) C. Marketing Objectives
d) D. SWOT Analysis
26. Which is NOT a step during cash handling at the POS
a) a. Remove the cash and non-cash documents from the register
b) b. Separate the cash float and count the cash and non-cash documents
c) c. Record the cash and non-cash documents on the reconciliation statement and print a report
d) d. Make promotion for new products in the store.
27. Cash float is the
a) a. cashier’s personal cash
b) b. cash kept in the bank
c) c. cash with the manager
d) d. supplies of change kept in the cash box before the sales start
28. POS helps in:
a) a. Accounting
b) b. Reports
c) c. Cash handling
d) d. All of the above
29. Closing the Register may include
a) a. Removing the cash and non-cash documents from the register
b) b. Mix the cash float with the cash and noncash documents
c) c. Do not record the cash and non-cash documents.
d) d. The manager will print the report
30. Reason for a business existence is defined by _____________ ( Unit 33- KLO 2- 3b)
a) A. Mission
b) B. Vision
c) C. Policy
d) D. Strategy
31. Specific results that need to be achieved are done by ________. ( Unit 33- KLO 2- 2)
a) A. Policy
b) B. Strategy
c) C. Objectives
d) D. Vision
32. Sarah is driving on the highway and a large cow runs out in front of the car, and Sarah hits it. The cow seems unhurt and runs away. Sarah is left with a big, ugly dent in her car. What type of auto insurance coverage will Sarah be glad he bought? ( Unit 33- KLO 1- 1)
A. Collision coverage
b) B. Comprehensive coverage
c) C. Personal Injury Protection
d) D. Windscreen coverage
33. ________ is an Islamic tax on wealth and is levied on Saudi Arabian and GCC natural persons, wholly Saudi Arabian or GCC-owned entities, and Saudi Arabian or GCC shareholders of companies. ( Unit 33- KLO 1- 2)
a) A. Zakat.
b) B. Diktat.
c) C. Tiktat.
d) D. Maktat.
34. When you have a feasible business concept, the next step is to develop a/an__________________. (Unit 33- KLO 2-3a)
a) A. business plan
b) B. financial analysis
c) C. feasibility analysis
d) D. industry
35. Risk Assessment mean? (Unit 33- KLO 2-4)
a) A. Risk assessment of hazards identified through a review of the potential unsafe-acts.
b) B. Risk evaluation of identified hazards taking into account the existing controls and defenses.
c) C. Risk ranking is a process by which risks can be prioritized for action.
d) D. Risk is a function of the probability of contact with (or exposure to) a hazard.
36. Financial plan may include (Unit 33- KLO 2-3d)
a) A. Marketing plan
b) B. Profit, turnover, and capital
c) C. Staffing
d) D. None of above
37. To evaluate the skills of employees, corporation can (Unit 33KLO 2-1)
a) A. Give employees a test
b) B. Ask to prepare self-assessment
c) C. Put Them in Real Situations
d) D. All of above
38. ____________________is a set of written rules which explains how people should behave at work place. (Unit 33- KLO 1-3)
a) A. Tax
b) B. Code of practice
c) C. Evaluation
d) D. Strategic planning
39. Selection process is (KLO 3.10)
a) a. A detailed analogy of the steps required to complete a given
b) b. shortlisting of the right candidates with the necessary qualifications and skill
c) c. an opportunity for management to improve and upgrade
d) d. All of the above
40. ______________requires having a clear understanding of the job's duties and responsibilities. (KLO 3.7, 3.8)
a) a. Job duty
b) b. Job requirement
c) c. Job description
d) d. None of the above
41. Two superiors ask an employee to do a task, and both cannot be accomplished at the same time is an example of (KLO 1.2)
a) a. role
b) b. duty
c) c. responsibility
d) d. Overlap conflict
42. A negotiation is discussed in a tone that focuses attention on the need to reach a satisfactory solution by: (SS 1.A)
a) A) joint problem-solving
b) B) force
c) C) setting conditions
d) D) making proposals
43. The final aim of negotiation is to: (SS 1.B)
a) A) reach an agreement
b) B) end a dispute
c) C) implement an agreement between two parties
d) D) win at all cost
44. Negotiation implies that both parties accept that the agreement between them is: (SS 1.B)
a) A) subject to further dispute
b) B) final and binding
c) C) necessary
d) D) conditional
45. Which of the following refers to the negotiation where the solution exists so that both parties are trying to mutually find an acceptable solution to complex situation: (KLO 2.2)
A) Win-win
B) Lose-win
C) Win-lose
D) None of the above
46. What is cooperativeness in a conflict process? (SS 3)
a) A) One party is trying to satisfy the other party’s concerns
b) B) One party is trying to satisfy their own concerns
c) C) The organization is trying to satisfy their own goals
d) D) There is absence of conflicts
47. Preparation and considering the worst case scenario is part of: (KLO 1.2)
a) A) Negotiation strategy
b) B) Delaying tactic
c) C) Purpose of questioning
d) D) All of the above
48. Some negotiation tactics involves: (KLO 2.1)
a) A) Listen more than you talk
b) B) Use timing to your advantage
c) C) find the right way to frame the negotiation
d) D) All of the above
49. Which of the following are negotiation impact on the business: (KLO 2.5)
a) A) mutual benefits
b) B) leaving each party satisfied
c) C) potential future relations
d) D) all of the above
50. Favored technique for resolving conflict is: (KLO 3.1)
a) A) Negotiating
b) B) Conciliation
c) C) Removal of participants
d) D) Not entertaining them
51. Saying “you have a really bad taste” to a customer in a negotiation is __________ to a successful negotiation: (KLO 2.3 A)
a) A) A barrier
b) B) Allowing
c) C) Helpful
d) D) None of the above
52. Which of the following shows the process of creating something new? KLO 1.1
a) a) Business model
b) b) Modeling
c) c) Innovation
d) d) Creative flexibility
53. All of your website contents are: KLO 2.3
a) a) copyrighted once you publish the website
b) b) can be further copyrighted once registration is completed
c) c) a and b are both correct
d) d) none of the above
54. A blog is a website feature that: KLO 1.7
a) a) discussion or informational website published on the website
b) b) a review of a product or service made by a customer who has purchased and used, or had experience with, the product or service
c) c) list of products displayed in an attractive and clear fashion
d) d) the vision and mission statement of a business
55. One of the following factors show how ineffective your website could be: KLO 3.2
a) a) Higher return of investment
b) b) Higher traffic on the website
c) c) Lower number of visits to the website
d) d) All of the above
56. A website that is vibrant, communicative businesses that actively seek ways to understand what their customers is called: KLO 3.3
a) a) Marketing-oriented website
b) b) Color-oriented website
c) c) Staff-oriented website
d) d) None of the above
57. A browser is: KLO 1.3
a) a) software application used to locate, retrieve and display content on the World Wide Web
b) b) Collection of World Wide Web (WWW) files that includes a beginning file called a home page.
c) c) is a document commonly written in HTML (Hypertext Markup Language) that is accessible through the Internet
d) d) none of the above
58. Which of these is the most important external factor governing recruitments? (KLO 2.3)
a) a. Sons of soil
b) b. Labour market
c) c. Unemployment rate
d) d. Supply and demand
59. One of the following ways used to value employees: (SS 2.c)
a) a. Giving continuous feedback
b) b. Show respect
c) c. Praising the employees
d) d. All of the above
60. The average number of employees in a small business is: (KLO 1.2)
a) a. 1-100
b) b. 1-50
c) c. No specific number
d) d. Over 100
