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FEB2020_TEST 1: HMG10103

Total questions: 25

Worksheet time: 25mins

Name
Class
Date
1.

Which of the following is the steps of the four management functions?

a)

Planning, organizing, controlling, leading

b)

Planning, organizing, leading, controlling

c)

Organizing, planning, controlling, leading

d)

Controlling, leading, organizing, planning

2.

Subway and Burger King are the examples of ______________.

a)

licensing

b)

exporting

c)

franchising

d)

wholing-owned subsidiary

3.

_______________ level plan is top management's decisions pertaining to the organization's mission, overall strategy and structure.

a)

Business

b)

Corporate

c)

Functional

d)

Organizational

4.

Who is a manager?

a)

Managers are organizational members who tell others what to do and how to do it.

b)

Managers are organizational members who always give order to others.

c)

They do not coordinate and oversee the work of other people so that organizational goals can be accomplished.

d)

In traditionally structured organizations, managers can be classified as non-managerial employee.

5.

There are _________ managerial roles.

a)

4

b)

6

c)

8

d)

10

6.

A/An _____________ is responsible to influence staff in an organization.

a)

leader

b)

monitor

c)

entrepreneur

d)

spokesperson

7.

________________ is a management function that focuses on measuring employees' and organizational performance against planned goals and taking on corrective action necessary.

a)

Leading

b)

Planning

c)

Organizing

d)

Controlling

8.

________________ involves determining what tasks are to be done.

a)

Controlling

b)

Organizing

c)

Planning

d)

Leading

9.

A manager should have management, interpersonal, communication and ____________________ skills.

a)

critical

b)

creative

c)

contextual

d)

conceptual

10.

A _________________ is an example of manager's interpersonal roles.

a)

monitor

b)

figurehead

c)

entrepreneur

d)

resource allocator

11.

Organization _____________ shows the structure of the organization including the title of each manager's position and by means of connecting lines, who is accountable to whom and who has authority for each area.

a)

flow

b)

chart

c)

design

d)

division

12.

The ______________ skill is a power to transform ideas into words & actions

a)

conceptual

b)

technical

c)

communication

d)

human

13.

PEST analysis is about analyzing political, economical, ______________ and technological forces in an organization's external environment.

a)

societal

b)

strategic

c)

strengths

d)

socio-cultural

14.

Ethics refers to the principles of conduct that govern an individual or group.

a)

True

b)

False

15.

_________________ ethics is refer to values and standards used by groups of managers in a workplace.

a)

societal

b)

professional

c)

individual

d)

formal

16.

List TWO (2) ways to fostering an ethical environment at work.

a)

Publish a 'code'.

b)

Involve personnel at all levels.

c)

Involve only top management.

d)

Do not measure the performance.

17.

Ethical origins can be categorized into individual ethics, professional ethics and ______________ ethics.

a)

people

b)

cultural

c)

societal

d)

workplace

18.

________________ refers to completing activities by doing things right to attain organization goals.

a)

Leading

b)

Efficiency

c)

Disseminator

d)

Effectiveness

19.

Which of the following is an example of a joint venture?

a)

Fast food chain restaurants.

b)

Petronas and Shell.

c)

7-Eleven Stores

d)

SonyEricsson

20.

Global environment differences include economic, social-cultural, political and ____________________ differences.

a)

racial

b)

logistic

c)

external

d)

technological

21.

Management can be defined as ______________ work activities so that they are completed efficiently and effectively with and through other people.

a)

cooping

b)

coercive

c)

cooperating

d)

coordinating

22.

What is considered as management's contribution on what needs to be done towards welfare contributions for society's interests?

a)

Ethics

b)

Ethical principles

c)

Social responsibility

d)

Corporate Social Responsibility

23.

______________ refers to an arrangement where a licensor grants a licensee the right to use intangible property, such as patents, copyrights, manufacturing processes, or trade names for a specified period of time for royalties.

a)

licensing

b)

franchising

c)

join ventures

d)

wholly owned subsidiaries

24.

List TWO (2) importance of Ethics in business.

a)

To attract customers to the firm’s products/services a boosting sales and profits.

b)

To attract potential employees to work for the business.

c)

To promote new product.

d)

To create awareness.

25.

______________ skills refer to knowledge of and proficiency in a specialized field.

a)

Human

b)

Interpersonal

c)

Motivatiion

d)

Technical