WorksheetsLockdown Quiz
Total questions: 30
Worksheet time: 28mins
Choose the word you hear
accountant
acountant
accountent
accontant
Choose the word you hear
suspicion
suspicious
suspect
supicous
Our lessons ___________ at nine o'clock.
starts
starting
are start
start
My father ___________ get up early at the weekends.
isn't
doesn't
don't
aren't
_________ is she? she is my friend from London
who
why
which
what
Today is Wednesday. Yesterday it ___________ Tuesday.
were
is
be
was
Describe why good customer service is important
Bad customer service helps to retain customers and will maintain or increase sales
It helps retain and gain customers, which will help maintain or increase sales and ultimately profit.
When shopping online (E-Commerce), how might a business provide good customer service?
Provide FAQs, Contact us and live chat on their E-Commerce website to help answer customer questions
Have a customer service help desk, staff available to assist and staff serving on tills (EPOS) systems
Which of the following is likely to be the main factor influencing the location of a small barber shop? Proximity to:
Customers
Labour
Raw materials
Competitors
A business has the choice to locate at Site A, which is close to the market, or Site B, which is close to materials and labour. The benefit of choosing Site A over Site B is that it is close to:
Customers
Suppliers
Raw materials
Employees
What is the acronyms of ATV?
Advance Transaction Value
Average Term Value
Average Transaction Value
What is the UPT if 300 units of sold to 112 customers?
2.50
2.81
2.68
An Landmark company sold AED 1000 worth of blue shirts last year. This year they sold AED 1500 worth of blue shirts. What is the percent of increase on the blue shirts sold?
5%
50%
100%
What is the Acronyms of UPT?
Unit Per Time
Unit Percent Transaction
Unit Per Transaction
What is the acronyms of LFL?
Look for Like
Like for Look
Like for Like
Fashion goods are items that are used at a consistent rate and replaced as they are used.
True
False
How should you act at an interview?
Rude and snobby
Sarcastic
Funny
Calm and focused
Which of the following shows the highest quality of an ideal employee?
Showing up on time.
Providing support to co-workers.
Help company cut excessive costs.
Demonstrating a strong moral compass.
Quality service is the key to establishing and maintaining a successful business.
True
False
Calling customers by name does little to encourage them to return.
True
False
Which of the following is an example of empathy?
Feeling angry when a customer insults you.
Feeling timid and withdrawing when a customer suggests your business is inadequate.
Shouting at a customer who shouts at you.
Understanding the tired feeling a customer has after traveling all day.
How does solving difficult-customer situations benefit your company?
It will generate repeat business.
The difficult customers won’t bother you again.
You will get a promotion.
All the employees will get promotions.
You are purchasing a T.V for Rs.990 T.V with 9% sales tax. What is the final price of the T.V.?
Rs. 1881.00
Rs. 1079.00
Rs. 1,079.10
Rs. 1,709.1
