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WorksheetsCBT MOCK 2
Total questions: 60
Worksheet time: 30mins
Covers a wide range of activities including lifting, pushing, pulling, holding, restraining, throwing and carrying
Manual handling
Emotional handling
Mental handling
Psychological handling
What physical effect can be caused by long exposure to vibration when using a pneumatic drill?
Breathing difficulties
Increasing blood flow
Severe pain and numbness in the hands
Stiffness in the upper legs and lower back
The importance of keeping the work area tidy is?
To avoid trip hazards
To look more professional
To look more professional
To look more professional
Which is TRUE about HOUSEKEEPING?
Housekeeping is keeping things organized and clean
Housekeeping is a waste of time and money
Housekeeping is keeping the house safe from thieves
Housekeeping is unsafe
Which of the following is a correct procedure for lifting an object?
Walk quickly to reduce carrying time
Assess the weight before lifting
Carry with one hand using a handle.
Keep feet close together on the firm ground during lifting.
What is the prime function of a residual current device (RCD)?
It reduces electricity costs
It protects people against electric shock
It controls the electric voltage
It ensures that sufficient electric current is available
What is the most important PPE when working at heights?
Body harness
Safety gloves
Earplug
Face shield
Which of the following is a wireless network technology ?
IEEE802.11ac
HTTP
FTP
TCP/IP
Connected computers within a small area such as an office.
MAN
SAN
WAN
LAN
It decreases the chance of serious issues occurring in the computer system
Task manager
disk cleanup
check disk
schedule maintenance
Which of the following used to delete unnecessary files?
Disk checkup
Disk defragmentation
Disk Analyzing
Disk cleanup
What best describes a service level agreement?
A technical documentation
A user guide for system maintenance
An operating system license
A contract that defines the service being offered to a Customer.
It is a log file which contains all security relevant records.
User guide
Manual
Organization profile
Audit trail
It allows to compare, merge, and restore revision
Flowchart
Data collection
Control version
Audit trail
In windows, a deleted file can be retrieved using which of the following
My computer icon
Recycle Bin
Control panel
Settings panel
which of the following is the earliest windows version?
Window NT
windows 98
windows ME
windows 2000
which of the following doesn't need a host application to be transported?
Phishing
Worm
Trojan
Virus
Which best describes spyware?
A software working in the background on a computer and collecting the users' data and activities.
A form of social engineering
A self-duplicated software deletes users' data
Password guessing method
which of the following is considered as email filtering
Firewall filter
Data filter
Spam filter
Data sort
Unauthorized real-time interception of a private communication.
Data encryption
Eavesdropping
VOIP
File Permissions
Operate as packet filtering that passes or blocks traffic to specific addresses based on the type of application and the port used
Switch
NTFS
Firewall
Server
Which of the following practices make the password weak and easy to be guessed
Password should be eight characters as minimum
Password should be complex by including characters, numbers, and symbols
Password should be changed periodically
Password should be common word such as dictionary word
Which of the following practices make the password weak and easy to be guessed
Password should be eight characters as minimum
Password should be complex by including characters, numbers, and symbols
Password should be changed periodically
Password should be common word such as dictionary word
A set of tools that are used for maintaining and repairing computer such as adding or removing hard disk
Toolkit
Firefox
Firewall
version control
It is a service that allows user to do multiple print requests without waiting the current document to be printed
GUI
Command line
File security
Print pool service
What best describes readability in technical documentation?
The document should be hard to understand
The document should be unclear and ambiguous
The document should be adapted to target reader level
The document shouldn’t use diagrams or photos
A method of collecting information from users using opinion polls.
User guide
Manual
Brochure
Survey
An Internet standard for electronic email transmission
TCP/IP
SMTP
HTTP
HTML
Which of the following is an advantage of online client support?
Short response time
The needs of complex tools
Must be connected to the internet
The need of well-trained staff
A risk identification method provides information on how a failure can occur & the probability of occurrence.
Event tree
Gantt chart
Fault tree
Change management
Aims to prevent mistakes and faults in the delivered services and meeting client' requirements.
Data control
Task manager
Quality assurance
Performance monitor
Refers to the possibility of occurrence of a risk potential occurring measured in qualitative values such as low, medium or high.
Likelihood
Feedback form
Monitoring tools
Change management
A type of training that is given to a client in the same organization
online training
one-to-one instruction
on-site instruction
Telephone tutorial
Which of the following is not a characteristic of good presentation.
Include a drawing or diagram
Choose words carefully
Use lot of points in one slide
Provide an overview
The best way to identify the client system issues is
Direct questioning
Fault log
Solution database use diagnostic tools
Used control panel
What is the best practice if the keyboard is not responding
Check the cable
Update driver
Install updates
Check internet connection
Which of the following is the best practice to check the printer functionality
Check the task manger
Apply check disk
Apply disk cleanup
Print test page
what could be a reason for paper jam?
The paper-feed rollers get worn
Incorrect print drives
Connectivity issue
Unsupported printer
which of the following is not a cause of overheating issue in the computer
High external temperatures
An incorrect device driver is installed
Internal components are overworking
Insufficient airflow inside the computer case
What is a cause of blue screen?
Hardware-related problem
IP address conflict
Screen resolution
Visible damage
When an operating system is unable to boot, this could be related to
Missing printer driver
Missing startup files
Missing document file
Missing IP address
Which of the following is an open source operating system?
Android
Windows XP
LINUX
MAC OS
To allow specific users access files and folders on shared network, you need to use
Printer
Scanner
Internet
Permission
A computer that provides services to other computers, such as sharing data and resources
Server
Client
Printer
Mobile
An error or fault in a computer program or system that causes it to produce an incorrect or unexpected result
Data backup
Antivirus
Event logs
Software bug
After upgrading windows 7 to windows 8, one of the application stopped working, what is possible the reason of that
The application is expired
The application need new product key
The application stopped working because of viruses
The application stopped working because of compatibility issues
What is the benefit of recording remedies?
It is used to investigate similar issues or problems that occurred before and check its solution, which save time
It helps technical support to arrange the tools and equipment that he need.
It is used to track all clients contact details
It is used as a budget plan for the project which can cut down the costs
What best describes confidentiality?
All users and clients can access the company files and resources.
Only authorized people can access sensitive and protected data
All files and documents should be stored online using internet cloud.
Data should be stored as clear text to be accessed from other parties and companies
Which network topology consists of a single cable that runs on every workstation?
Bus topology
Star topology
Direct topology
Ring topology
Which topology would go down if one entity is removed ?
Mesh topology
Star topology
Ring topology
Server topology
OSI stands for?
Open Source Application
Over System Interconnection
Internet Service Provider
Open System Interconnection
What provides the physical interface between computer and internet cabling
Router
Modem
Server
NIC
Of all network cabling options, it offers the longest possible segment length
Unshielded twisted-pair
Coaxial
Fiber-optic
Ethernet cable
Which statement is FALSE about wireless networks?
Wireless networks are convenient
Wireless networks are slower than wired LANs
Wireless networks use radio transmitters
Wireless networks are faster than wired networks
-----------------------, interval check out for the technical devices to prevent any future technical faults.
Routine Maintenance
Hardware upgrade
Fault Repair
Software update
-----------------------, aims to fix the problem of printed labels not lining up correctly on the paper.
Routine Maintenance
Calibration
Fault Repair
Drum cleaning
CD/DVD devices, flash drives are peripheral devices that categorized as ------------------.
Input devices
Storage devices
Output devices
Networking devices
-----------------------, devices that are connected externally to the computer using a specialized cable or wireless connection.
Drum Unit
Hardware upgrades
Peripheral
Consumables
The maximum segment length of UTP cable is
100 m
200 m
500 m
800 m
The IP address 172.16.10.2 is __________
Class A
Class B
Class C
Class D
