Worksheets3C/NSMS Pre Test April
Total questions: 13
Worksheet time: 7mins
What does 3C stand for -
Customer Escalations, Consistent Service, Curious Behaviours
Constant Availability,Customer Review,Compatible Rooms
Caring People,Customer Availability,Community Building
Who needs to know about this -
Frontier Business
Franchise Business
All OYO Business
Limit to mark No Show is same for Smart Properties
False
True
Maybe
Same for Spot On and Smart/ Diff for Cap O
in 3C Calculation for each VIP guest's Delight Feedback _____ cross gets remove
1
0.50
0.75
0.075
What is Compatible Rooms?
No Check-in Denials or Shifting of a guest
Pleasant service and stay of guests
No Red rooms check-ins for guests
What is Constant Availability?
No Check-in Denials or shifting of a guest
Pleasant service and stay of guests
No Escalations
No Red Room Check Ins
What is a VIP guest?
‘VIP’ guest is OYO’s internal terminology for our important guests – Advocate, Corporate, TA, Packages
'VIP' is OYO's terminology for anybody who is very important to us from family friends and all those who love us
‘VIP’ guest is OYO’s internal terminology for our important guests Repair & Maintenance people who help fix all our issues
What is the Industry standard for registering No Shows
30-35%
23-25%
8-9%
10%
3C is calculated on basis of
01st to last day of the month
30 day rolling
18th to 19th of next month
It is possible to mark no show on D Day
True
False
Maybe
Only in case of High Realization Properties
Property Can mark no show till
Till 3 pm on D Day
Till 11 am on D Day
Till 3 Pm on D+1 Day
Till 5 Pm on Any Day till D+7
PST has no limit to mark no show
True
False
It is set to 10 /day
It is set as per the cluster overall No Show Trend
If the PM fails to mark no show using the HMS Tab, He needs to send email to PST , However it will be considered till___?
D+3 Day
D+5 Day if HH has approved
D+ 7 Days
None of the above
