____ is the way in which a business provides services before, during, and after a purchase.

The process of making contact with people who are not expecting a sales contact are called a(n) ____.

An office that is set up for the purpose of receiving and making customer calls for an organization is called a ____.

Employees who assist customers, take orders, and answer questions that come into the company via phone or website are called the ____.

Information and resources available to customers through the Internet is ____.

____ is personal selling done over the telephone.

The sales technique of showing products that are different from the originally requested product is called ____.

A ____ is the exchange of payment and product.

Verbal or nonverbal signs that a customer is ready to purchase are called ____.

Moment when a customer agrees to buy a product.

B2C approach that combines the greeting and merchandise approaches.

Attitude of a business and employees that customer satisfaction always comes first.

Personal reasons not to buy.

A potential customer.

Promising more than the product or the business can deliver.

B2C approach in which the conversation starts with a comment about the product.

Tasks that are performed before contact is made with a customer.

Series of steps that a salesperson goes through to help the customer make a satisfying buying decision.

Telemarketing is ....