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WorksheetsOral Communication
Total questions: 13
Worksheet time: 7mins
Which of this doesn't use non-verbal communication?
meeting
interview
seminar
An example of external communication is
Meeting of employees in the purchasing department
Conversation between manager and employee
A letter from supplier
A telephone call from area manger to branch manager
List any three types of groups
Which form of communication would be best if you were to discuss a new marketing campaign with managers based in Lahore, Singapore and Kuala Lumpur?
a) Report
Video conferencing
Presentation
Communication is the process of
transferring information and meaning.
.
listening actively
writing messages.
none of the above
An example of informal external communication would be
on the golf course, a restaurant owner listening to a friend describe the poor service she recently received while dining at the restaurant.
a group of friends discussing a product they have all recently purchased.
two department managers from the same company talking business while eating lunch.
all of the above.
In most organizations, the rumor mill tends to be particularly active when
employees are satisfied with their jobs.
formal communication channels are working efficiently.
employees are wasting company time.
a) the formal communication network is not providing the information employees want.
The primary difference between constructive feedback and destructive feedback is that constructive feedback
avoids all negative information.
focuses on the people involved in the situation
is designed to stimulate improvement.
does none of the above.
1) When making a routine request, you should begin with
a question.
a statement of who you are.
a clear statement of the main idea or request.
an indication of the importance of your request.
6) When closing a direct request, you
thank the reader in advance for helping you.
mention your own qualifications or status.
request a specific response and mention the time limits.
indicate the consequences of a failure to reply.
Routine, positive messages should do all of the following except
leave your reader with a good impression.
use an indirect approach.
provide all required details.
communicate the information or positive news.
For routine messages, the planning stage tends to be very short.
true
false
When composing a negative message, you should try to
choose a buffer that will distract your reader from the main point of your message.
gain the audience's acceptance of the bad news
leave the reader with hope that you will change your decision..
do all of the above.
