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CAA Communication in Aviation

Total questions: 25

Worksheet time: 13mins

Name
Class
Date
1.

The act of exchanging information from one person to another through verbal, written or non-verbal form is called:

a)

Organisation

b)

Business

c)

Communication

d)

Business communication

2.

In aviation phonetics alphabet F stands for:

a)

France

b)

Franky

c)

Foxtrot

d)

Fabulous

3.

In aviation phonetics Q stands for :

a)

Queen

b)

Quebec

c)

Quarter

d)

Quilt

4.

In the aviation industry CAA stands for :

a)

Civil Air-force Academy

b)

Chartered Aviation Association

c)

Civil Aviation Authority

d)

Citizenship Amendment Act

5.

In Aviation industry ANSP Stands for :

a)

Airport Navigation Service Provider

b)

Airline Navigation Service Provider

c)

Aerodrome Navigation Service Provider

d)

Air Navigation Service Provider

6.

What does RESA stand for in the aviation industry?

a)

Runway End Safety Areas

b)

Road End Safety Areas

c)

Runway End stand Areas

d)

Regional Economic Standard Association

7.

What does NLA stand for in Aviation industry?

a)

National Lottery Authority

b)

National League Association

c)

New Large Aircraft

d)

No longer available

8.

What does ICAO Stand for in Aviation?

a)

International Chartered Aviation Organisation

b)

Indian Chartered Association of Orthopaedics

c)

International Civil Airport Organisation

d)

International Civil Aviation Organisation

9.

What the process of Communication?

a)

Sender-Message-Encode-Channel of Communication-Receiver-Decode-Feedback

b)

Sender-Encode-Message-Channel of Communication- Decode-Receiver-Feedback

c)

Sender-Channel of Communication-Receiver-Decode-Feedback

d)

Sender-Encode-Message-Decode-Channel of Communication-Receiver-Feedback

10.

Sharing of information between people within an enterprise that is performed for the commercial benefit of the organisation is termed as:

a)

Communication

b)

Business Communication

c)

Business organisation

d)

Business proposal

11.

The ability to accurately receive and interpret messages in the communication process is called:

a)

Speaking

b)

Listening

c)

Talking

d)

Hearing

12.

Listening means paying attention not only to the story but ...

a)

to talk and discuss

b)

verbal communication

c)

how it is told, the use of language and voice, and body language

d)

non verbal communication

13.

Elements of active Listening are:

a)

Body language and gestures

b)

Talking and discussing

c)

Para Language

d)

Receiving ,understanding,remembering, evaluating and responding

14.

Exchange of information taking place without words, which includes facial expressions, touch, body gestures, as well as less obvious messages such as dress, posture and spatial distance between two or more people is called:

a)

Verbal Communication

b)

Non Verbal Communication

c)

Diagonal Communication

d)

Internal Communication

15.

Out of the total time we spend on communicating, we spend the most amount of time on ........

a)

Speaking

b)

Writing

c)

Listening

d)

Reading

16.

Your own state of mind ,emotions, attitude can be a barrier to communication :

a)

True

b)

False

17.

Problem with written communication is that it lacks secrecy:

a)

True

b)

False

18.

When proofreading you can blindly trust the spellchecker:

a)

True

b)

False

19.

The most common closing in formal and semi formal letters is :

a)

Yours Truly

b)

Yours Faithfully

c)

Best Regards

d)

Yours Sincerely

20.

When the name of the addressee is not known the phrase ..................should be used.

a)

Best Regards

b)

Warms Regards

c)

Sincerely yours

d)

Yours faithfully

21.

The business writing type where the goal is of producing a specific result:

a)

Persuasive business writing

b)

Informational business writing

c)

Negative business writing

d)

Result Oriented Business Writing

22.

This type of business writing mentions only the facts that needs to be communicated to employees. Which type of business writing is this?

a)

Informational

b)

Motivational

c)

Result oriented

d)

Negative

23.

This type of business writing is used when personal opinions are being offered to others instead of concrete facts. Which type of business writing is this:

a)

Result oriented

b)

Negative

c)

Informational

d)

Persuasive

24.

What is the first step in preparing for a meeting :

a)

Creating and Sending minutes

b)

Creating and Sending Agenda

c)

Making the attendance sheet

25.

We should prepare the minutes within:

a)

8 hours

b)

5 hours

c)

24 hours

d)

20 hours