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WorksheetsBusiness Management: Exam Revision MEGA QUIZ
Total questions: 85
Worksheet time: 48mins
The key elements of an operations system are:
Efficiency, Effectiveness, Productivity
Inputs, Processes, Outputs
Technology, Materials, Quality
Resources, Labour, Time
This strategy involves equipment and machinery arranged in sequence and controlled by a computer to perform tasks automatically.
Automated Production Line
Website Development
Computer Aided Design
Computer Aided Manufacturing
Predicting future sales, production and materials requirements using previous data is known as:
Just in Time
Forecasting
Master Production Schedule
Materials Requirement Planning
Which is NOT a characteristic of services?
They are intangible
They can be stored as inventory
Production and consumption occur at the same time
They involve a high degree of customer contact
Which of the following are MATERIALS strategies?
Computer Aided Design
Just in Time
Automated Production Line
Master Production Schedule
Manufacturing businesses produce goods that are tangible whereas service businesses produce services that are (a) .
Labour, capital equipment, raw materials, time and knowledge are examples of (a) .
Effectiveness refers to the extent to which a business is able to achieve its (a) .
Raw materials, unfinished goods and finished products can all be referred to as (a) .
Specialised forms of technology capable of being programmed and performing complex tasks are known as (a) .
Technology strategies such as automated production lines are most appropriate for (a) businesses.
A type of termination in which an employee leaves the business to pursue work elsewhere.
Retirement
Dismissal
Redundancy
Resignation
This type of termination involves an employee making the decision to leave the paid workforce.
Resignation
Retirement
Dismissal
Redundancy
A performance management strategy in which feedback is provided by managers, customers and other employees.
Employee Observation
Management by Objectives
Appraisal
Self-Evaluation
Which of the following is an example of on-the-job training?
Undertaking an online module at home
Attending a lecture by an industry expert
Role playing during an interview
Being assigned a mentor to help you during shifts
A performance management strategy in which an employee reflects on their own performance.
Self-Evaluation
Management by Objectives
Appraisal
Employee Observation
Which of the following types of termination are voluntary?
Retirement and Resignation
Dismissal and Retirement
Resignation and Dismissal
Dismissal and Redundancy
The correct order of Maslow's Needs is:
Physiological, Safety, Social, Self-Esteem, Self-Actualisation
Physiological, Social, Safety, Self-Esteem, Self-Actualisation
Physiological, Safety, Social, Self-Actualisation, Self-Esteem
Physiological, Social, Safety, Self-Actualisation, Self-Esteem
Which of the following could be used to satisfy Maslow's Self-Esteem Needs?
Provide employees with a free breakfast at work
Organise a staff lunch at a restaurant every Friday
Introduce an 'Employee of the Week' Award
Introduce flexible working hours so staff can start their working day later
According to Goal Setting Theory, goals should be:
Easy for employees to complete
Identical for every employee
Created by managers so employees are forced to achieve them
Challenging but attainable
The Four Drive Theory is proposed by:
Locke and Latham
Lawrence and Nohria
Lawrence and Latham
Locke and Lawrence
Demotion and written warnings are examples of which motivation strategy?
Support
Sanction
Investment in Training
Performance-Related Pay
Threatening Kyle with detention for arriving late is an example of which motivation strategy?
Support
Sanction
Performance Related Pay
Career Advancement
The desire for status, power and material goods is known as which drive?
Drive to Acquire
Drive to Bond
Drive to Learn
Drive to Defend
Which of the following is a Performance Management strategy?
Management by Objectives
Sanction
Support
Performance-Related Pay
Which is an example of off-the-job training?
Apprenticeship
Mentoring
Shadowing an employee
Online seminar
The Four Drives are Acquire, Bond, Comprehend and?
(a)
The principles of Locke and Latham's Goal Setting Theory are Feedback, Challenge, Task Complexity, Commitment and?
(a)
Tyra has trouble sleeping and is always exhausted at work. Which level of needs (Maslow) is not being satisfied?
Self-Esteem
Social
Safety
Physiological
Alyssa is bored, she thinks Business Management is too easy. Which level of needs (Maslow) is not being satisfied?
Self-Esteem
Social
Safety
Self-Actualisation
The desire for friendships, relationships and personal connection is known as which drive?
Drive to Acquire
Drive to Bond
Drive to Learn
Drive to Defend
Maslow's Self-Actualisation Needs are similar to which of the Four Drives?
Drive to Acquire
Drive to Bond
Drive to Learn
Drive to Defend
Which of the following drives could be satisfied with bonuses or performance-related pay?
Drive to Bond
Drive to Learn
Drive to Acquire
Drive to Defend
Which of these is NOT an advantage of ON-the-job training?
Employees are trained using the tools and equipment found in their workplace
It is relatively cheap
Employees learn while being productive
Training is provided by experts.
Which of these is an advantage of OFF-the-job Training?
It is usually cheaper than ON-the-job training
It can be provided while employees are working and being productive
Training is provided by experts or specialists
Employees can learn from experienced employees in their workplace
Receiving fair pay and conditions, as well as the opportunity for career advancement, are interests of which stakeholder?
Employees
Suppliers
Shareholders
Competitors
The main reason a business may become a public listed company is:
This is the cheapest way to run a business
More owners means the workload is shared
Access to greater capital (funds) through the sale of shares
It brings attention to the business
This management skills refers to establishing objectives and developing a course of action.
Planning
Decision Making
Delegation
Communication
This restraining force refers to the tendency of a business to continue on its current "trajectory" by sticking to existing routines and practices.
Organisational Inertia
Time
Financial Considerations
Organisational Habits
Which of the following could be used when implementing Porter's Low-Cost Strategy?
Develop a new advertising campaign to increase awareness of the business
Add new features to a product to make it more desirable to consumers
Changing suppliers so inputs can be purchased more cheaply
Hire a celebrity to endorse the brand or product
The first step in Lewin's Force Field Analysis is to:
Identify the driving forces
Identify the desired change or objective
Identify the restraining forces
Rank or weight the driving and restraining forces
Forces that encourage, support or initiate change are known as:
Pushing Forces
Nagging Forces
Driving Forces
Instigating Forces
This measures the number of employees who leave the business and had to be replaced within a given time period.
Rate of Staff Absenteeism
Level of Staff Turnover
Number of Customer Complaints
Number of Workplace Accidents
This measures the percentage of workdays lost due to unscheduled staff absence from work.
Rate of Staff Absenteeism
Level of Staff Turnover
Number of Customer Complaints
Number of Workplace Accidents
The portion of sales of a product that a business achieved in relation to the sales of the same product that other businesses achieved.
Percentage of Market Share
Net profit Figures
Number of Sales
Rate of Productivity Growth
The number of expressions of dissatisfaction from customers about an organisation's products or services.
Rate of Staff Absenteeism
Level of Staff Turnover
Number of Customer Complaints
Number of Workplace Accidents
New competitors entering the market are most likely to cause which KPI change?
Level of wastage will decrease
Rate of staff absenteeism will decrease
Percentage of market share will decrease
Number of workplace accidents will decrease
Which of the following would indicate that staff morale is low?
Level of staff turnover has decreased
Rate of staff absenteeism has increased
Number of customer complaints has decreased
Number of workplace accidents has decreased
Which of the following would indicate that a business has successfully reduced the cost of its inputs?
Number of workplace accidents has increased
Number of sales has decreased
Number of customer complaints has increased
Net profit has increased
Absenteeism, staff turnover and workplace accidents have all increased. This could indicate that:
Prices are too high
A new competitor has entered the market
Staff are bored and unmotivated
The business is not using resources efficiently
Which of the following would NOT help to fix an increase in the number of workplace accidents?
Provide training for staff about safety
Redesign the factory to improve movement and safety
Reduce prices
Purchase new equipment with improved safety features
Which of the following changes would be desirable for a business?
Increase in rate of staff absenteeism
Decrease in percentage of market share
Increase in the number of workplace accidents
Increase in the rate of productivity growth
A business implements lean management. Which of the following KPIs would NOT be appropriate to measure its effectiveness?
Percentage of Market Share
Level of Wastage
Rate of Productivity Growth
Number of Workplace Accidents
Which of the following is NOT a performance management strategy?
Performance-Related Pay
Management By Objectives
Appraisal
Self-Evaluation
Which of the following is one of the principles of Locke and Latham's theory of motivation?
Drive to Bond
Challenge
Physiological Needs
Drive to Acquire
Purchasing raw materials from a business in another country is known as:
Global Sourcing of Inputs
Oversees Manufacturing
Global Outsourcing
International Supplier Sourcing
Which of the following is an example of on-the-job training?
Completing an online module
Attending a seminar
Being assigned a mentor while you work
Attending a conference to learn about your industry
Which of the following statements applies to both Awards AND Agreements?
They are created by the Fair Work Commission
They must include the 10 National Employment Standards
They provide pay and conditions for all employees in a particular industry
They are negotiated at each individual workplace
Which of the following statements is TRUE?
In mediation, the mediator makes a legally-binding decision.
In arbitration, both parties reach a mutually beneficial outcome.
In mediation, the mediator only facilitates conversation and discussion between the two parties.
Mediation must take place at the Fair Work Commission
Which of the following is NOT a benefit of global sourcing of inputs?
Inputs sourced from oversees can be cheaper due to lower production and labour costs.
A business can access resources not found within their country of operation.
A business can make use of skills and expertise found in other countries.
Inputs sourced from overseas can be obtained quickly.
A business type in which shares can be openly traded on the Australian Securities Exchange.
Government Business Enterprise
Partnership
Public Listed Company
Private Company
Which of the following KPIs would be most appropriate to determine whether safety had improved?
Number of Sales
Number of Workplace Accidents
Level of Wastage
Percentage of Market Share
Which of the following KPIs would be most appropriate to determine whether a new advertising campaign had been effective in attracting new customers?
Number of Sales
Level of Staff Turnover
Level of Wastage
Rate of Staff Absenteeism
Which of the following KPIs would be most appropriate to determine whether a business had been impacted by the arrival of new competitors?
Level of Wastage
Number of Workplace Accidents
Rate of Productivity Growth
Percentage of Market Share
Which of the following KPIs could INCREASE if staff were more motivated at work?
Level of Staff Turnover
Rate of Staff Absenteeism
Number of Customer Complaints
Rate of Productivity Growth
Which of the following KPIs could INCREASE if a business implemented quality control?
Number of Sales
Level of Wastage
Number of Customer Complaints
Rate of Staff Absenteeism
