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WorksheetsChat Protocols
Total questions: 10
Worksheet time: 5mins
"I'm looking for a used SUV, probably an Expedition. With navigation, heated seats, and DVD players in the back for the kids. " - Which chat protocol is this?
Stock Specific
Sales Inquiry
Sales Inventory
True Concierge
"I need to get a refund on my warranty, I sold my car." - Which chat protocol is this?
Finance/Service
Finance/Sales
Service Inquiry
Customer Complaint
"I'm looking for an cheap car for under $10,000. Do you have any sales specials?" - Which chat protocol is this?
Sales Inquiry
Finance
Sales Inventory
Parts
"I'm looking for a certified pre-owned F-150." - Which chat protocol is this?
Sales Inquiry
Sales Inventory
Finance/Sales
Finance/Service
"I need to know if my warranty would cover a new transmission." - Which chat protocol is this?
Service Inquiry
Finance/Service
Sales Inventory
Parts
"Does a warranty come with stock # 125AHD?" - Which chat protocol is this?
Used Vehicle Sales
New Vehicle Sales
Stock Specific
Sales Inventory
"I need to schedule a state inspection." - Which chat protocol is this?
Service Appointment Request
True Concierge
Service Inquiry regarding Recall
Service Inquiry regarding Body Shop
"My car isn't running right and the Check engine light is on. I was wondering if I can get it fixed." - Which chat protocol is this?
Service Appointment
Parts
Warranty Coverage
Service Inquiry
"I need a new key fob for my Accord." - Which chat protocol is this?
Service Inquiry
Parts Inquiry
Sales Inquiry
Finance/Service
I need to cancel my service contract, can you help?
Finance/Sales
Finance/Service
Service Inquiry
True Concierge
