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Worksheetslogical quiz
Total questions: 15
Worksheet time: 5mins
unable to obtain ip case should escalated to
SLS
IU
Cst has logical Instability case connected through cable CST has spywares CCA action :
stop Troubleshooting and informed customer to remove it
make trace with customer
CST has Logical Instability case and has congested POP
inform customer to follow up after 2 weeks
Continue troubleshooting with customer
Spyware command IS
Ping
ping -t
netstat -n -o
IT is mandatory to change cpe password for all CPE :
True
False
In WAN configuration you should make VPI =35 and VCI= 0
True
False
CST Subscribe in Option Pack Service and has Browsing Issue your action is
handle normal
transfer to Option pack Q
CST has slowness in Browsing your action :
Check download rate
Add We DNS then restart port
CST has Slowness case and his POP Within Ratio your action
Handle normal
Stop Trouble shooting and inform CST with script
We can Trouble shooting Slowness case by using Mobile :
True
False
We can check download rate from any website :
True
False
If download rate not accepted from the first time we will :
Download from Safe mode
Escalate to SLS
While Escalation of any Logical Case it's mandatory to ask customer to leave the CPE power turned on
True
False
Incase No data in AAA profile, CCA action
Escalate to SLS with 2h to 5h
Escalate to SLS with 48 WH
CST has browsing problem in All Sites, Ping Google Domain: reply your action:
Adjust MTU.
Change cpe
