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WorksheetsWeekly Skillo Quiz 6.30-7.6
Total questions: 11
Worksheet time: 6mins
When processing a Next Trade-In what do you need to enter into OPUS before you add the line?
The device IMEI
The device SKU
The model of the device
The customers phone number and account passcode
When processing a Next Trade-In, the device quantity will remain 0 until you verify the make/model, enter the IMEI, and populate the serial number in OPUS.
True the system will auto-update the quantity
False, you need to manually adjust the quantity
When processing a HYLA buyback, where in OPUS do you begin this process?
You have to be in the customers account or it will not process
Admin -> Inventory -> HYLA -> Start
From the OPUS home screen, hit the "Trade-In" button
We still process these in RQ
If you need to reprint a Next shipping label can you do it in OPUS or do you need to email Celest for the info?
You can do it in OPUS under the Transfer tab
Celest needs to pull it for you
A great reason customers should select BodyGuardz cases is
They use TriCore technology which is industry leading technology
They are wireless charging capable
They have a lifetime warranty
All of the above
What is considered a BodyGuardz "Perfect Pair"
BodyGuardz Charger and Case
BodyGuardz Case and Screen Protector
BodyGuardz Screen Protector and Battery Pack
BodyGuardz dooes not have a perfect par
For customers to take advantage of the BodyGuardz free screen replacement they have to register the item on bodyguardz.com/register
True
False
When selling a BodyGuards perfect pair, we should also always discuss what AT&T product to compliment the accessories.
Wearables
Protect Advantage
AT&T Internet
Car chargers
Selling accessory bundles on installments will help boost your accessory numbers and provide the customers with more flexibility
True
False
What is the Otterbox PhoneSoap 3?
A battery pack and device sanitation tool
A phone cleaning and waterproof case
A large battery pack
It's a spray to help clean your phone
How many PhoneSoap models will Otterbox be releasing?
1
2
3
4
