WorksheetsTHC 110 FIRST GRADING EXAM
Total questions: 70
Worksheet time: 2hrs 17mins
Name
Class
Date
1.
Complex and multidimensional process and defined in terms of internationalization, liberalization, universalization, Westernization or modernization, and deterritorialization.
a)
Globalization
b)
Tourism Industry
c)
Glocalization
d)
Multiculturalism
2.
Process of developing cross-border relations between countries and international exchange and interdependence between people in different countries; describes a growing flow of trade, capital, and goods beyond the border of a national economy to a stronger, globalized economy.
a)
Globalization as universalization
b)
Globalization as liberalization
c)
Globalization as internationalization
d)
Globalization as Westernization or modernization
3.
Process of removing government-imposed trade barriers, capital controls, and restrictions on the flow of goods between countries in order to create an open, borderless world economy or so- called ‘‘free-trade’’ economy.
a)
Globalization as universalization
b)
Globalization as internationalization
c)
Globalization as Westernization or modernization
d)
Globalization as liberalization
4.
Worldwide process of spreading objects and experiences to people at all corners of the earth.
a)
Globalization as Westernization or modernization
b)
Globalization as universalization
c)
Globalization as liberalization
d)
Globalization as internationalization
5.
Process of Americanizing the economy; a dynamic process that spreads the social structures of modernity, such as capitalism, rationalism, and industrialism around the world, destroying pre- existing cultures and local self-identity.
a)
Globalization as universalization
b)
Globalization as internationalization
c)
Globalization as Westernization or modernization
d)
Globalization as liberalization
6.
Process of spreading supraterritoriality; reconfiguring geography so that territorial places, distances, and borders do not exist; linking distant places in such a way that what is happening locally is determined by events occurring many miles away.
a)
Globalization as deterritorialization
b)
Globalization as universalization
c)
Globalization as internationalization
d)
Globalization as Westernization or modernization
7.
Globalization is the process whereby the world economies are becoming increasingly integrated and interdependent, market-oriented and increased penetration of transnational corporations in life is being encouraged.
a)
Environmental Dimension
b)
Political Dimension
c)
Technological Dimension
d)
Economic Dimension
8.
Globalization is the process of rapid innovation and increasing inter-connectivity, particularly for information and communication services, and biotechnologies.
a)
Environmental Dimension
b)
Political Dimension
c)
Technological Dimension
d)
Economic Dimension
9.
Globalization is the new process of shifting the power from national governments in directing and influencing their economies, to global institutions.
a)
Environmental Dimension
b)
Political Dimension
c)
Technological Dimension
d)
Economic Dimension
10.
Globalization is the process of increasing inter- linkages between ecosystems, accelerating biological invasions, simplifying and homogenizing natural systems, and intensifying pressure on global commons.
a)
Cultural Dimension
b)
Social Dimension
c)
Political Dimension
d)
Environmental Dimension
11.
Globalization is the process of increasing homogeneity of lifestyles and aspirations via media, TV, films, tourism, etc., combined with the rapid spread of different views and greater opportunities for marginalized voices to be heard.
a)
Cultural Dimension
b)
Social Dimension
c)
Technological Dimension
d)
Economic Dimension
12.
Globalization is the process of incorporating people into a single world society. The world is becoming a ‘‘global village.’’
a)
Environmental Dimension
b)
Cultural Dimension
c)
Social Dimension
d)
Technological Dimension
13.
The concept that in a global market, a product or service is more likely to succeed when it is customized for the locality or culture in which it is sold.
a)
Globalization
b)
Tourism Industry
c)
Glocalization
d)
Multiculturalism
14.
Often called responsible, soft, alternative, green, or sustainable tourism.
a)
Tourism
b)
New Tourism
c)
New Tourist
d)
Experiential Tourist
15.
This type of tourist is interested in novelty, ‘‘strangeness,’’ authenticity, and all that is different and that creates unique experiences.
a)
Cultural Tourism
b)
New Tourism
c)
Experiential Tourist
d)
New Tourist
16.
Developed a new ‘‘wait and see’’ attitude, facilitated by ‘‘last-minute-purchase’’ web sites, resulting in late bookings emergence of ‘‘search for experiences’’ as a travel motivator
a)
New Tourist
b)
New Tourism
c)
Experiential Tourist
d)
Cultural Tourism
17.
The way people function and communicate with each other all the time.
a)
Values
b)
Character
c)
Globalization
d)
Culture
18.
All nationalities and humans with their diverse beliefs, ideas, morals and values are part of the universal culture.
a)
Universal
b)
Civilization
c)
National
d)
Minor
19.
The broadest level of cultural identity that people obtain. This category involves, for example, ethnicity and religion.
a)
Universal
b)
Civilization
c)
National
d)
Minor
20.
A more narrow culture, it can be determined by a country of residence, country of birth, or citizenship.
a)
Universal
b)
Civilization
c)
National
d)
Minor
21.
They have the most diversity and differences due to the stimulus of other categories and the most shaped by the influence of other levels of cultures, which impact personal beliefs, thoughts and values.
a)
Universal
b)
Civilization
c)
National
d)
Minor
22.
Most common layer, consists of cultural traditions that distinguish a person’s specific society and passed from generation to generation
a)
Fourth Layer
b)
Third Layer
c)
Second Layer
d)
First Layer
23.
Layer which each culture consists of several subcultures which are non-national cultures that share values and mental programming.
a)
Fourth Layer
b)
Third Layer
c)
Second Layer
d)
First Layer
24.
Learned behavior patterns that are collectively shared by everybody, using age and gender to classify people are great examples of the universal attributes.
a)
Fourth Layer
b)
Third Layer
c)
Second Layer
d)
First Layer
25.
Indicates a gap between different national cultures.
a)
Cultural Distance
b)
Cultural Dimension
c)
Cultural Variability
d)
Cultural Tourism
26.
Culture arises out of human interaction and is unique to human society.
a)
Environmental Phenomenon
b)
Political Phenomenon
c)
Social Phenomenon
d)
Cultural Phenomenon
27.
Culture is influenced by various environmental factors (micro, e.g., peer or organizational rules; and macro, e.g., economy, politics, geography).
a)
Environmental Phenomenon
b)
Political Phenomenon
c)
Social Phenomenon
d)
Cultural Phenomenon
28.
Culture influences human behavior. The nature of its influence on life, economics, politics, and human behavior can vary from one period to another.
a)
Prescriptive
b)
Influential
c)
Adaptive/dynamic
d)
Value laden
29.
Culture provides value, indicates what has most and least value, and tells people what is expected of them.
a)
Prescriptive
b)
Influential
c)
Adaptive/dynamic
d)
Value laden
30.
Culture is constantly changing to adapt to new situations and environments; it changes as society changes and evolves.
a)
Prescriptive
b)
Influential
c)
Adaptive/dynamic
d)
Value laden
31.
Culture can be expressed by its intangible forms, such as beliefs, values, and ideas.
a)
Implicit
b)
Shared
c)
Learned
d)
Explicit
32.
Culture can be expressed by its tangible forms, which involve architecture, painting, and music.
a)
Implicit
b)
Shared
c)
Learned
d)
Explicit
33.
The country culture that tourists bring with them when visiting other countries, whether for business or for vacations.
a)
Tourism Culture
b)
Host Culture
c)
Tourist Culture
d)
New Culture
34.
The culture of the host country with which tourists are in contact. It is the national culture of those who provide local offerings and services to tourists.
a)
Tourism Culture
b)
Host Culture
c)
Tourist Culture
d)
New Culture
35.
The outcome of the behavior of all participants involved in the tourism process, that is, the behavior of tourists and those who offer tourism and hospitality products and services.
a)
Tourism Culture
b)
Host Culture
c)
Tourist Culture
d)
New Culture
36.
The principles and norms that a group of people considers as good, right, or worthwhile.
a)
Cultural Differences
b)
Cultural Dimension
c)
Cultural Variability
d)
Cultural Values
37.
Studies of how values in a workplace are influenced by culture, values that differentiated countries can be divided in different dimensions: power distance, individualism vs. collectivism, masculinity vs. femininity, uncertainty avoidance and long-term orientation.
a)
Freud Theory
b)
Maslow Theory
c)
Hofstede Theory
d)
Cultural Theory
38.
The system of shared beliefs, values and standards of solving problems, which is created in the forming and developing process of a corporation and demonstrated through physical and nonphysical forms and behaviors of its members.
a)
Corporate Culture
b)
Cultural Values
c)
Cultural Differences
d)
Cultural Tourism
39.
Process of conveying information from one person to another.
a)
Intercultural Communication
b)
Tourist Communication
c)
Host Communication
d)
Communication
40.
Communication process in which people from different cultures try to understand what others from different cultures try to communicate and what their messages mean.
a)
Intercultural Communication
b)
Tourist Communication
c)
Host Communication
d)
Communication
41.
It is experienced by tourists when they encounter hosts from a foreign culture, and by hosts when they encounter tourists from a foreign culture.
a)
Tourist Communication
b)
Communication
c)
Intercultural Communication
d)
Host Communication
42.
Belief in one’s own cultural superiority; that the customs, traditions, beliefs and behavioral practices of one’s own culture are better than those of other cultures or at least ought to be.
a)
Racism
b)
Ethnocentrism
c)
Prejudices
d)
Stereotyping
43.
Attribution of certain traits, labeling and perceptions of people on the basis of common characteristics, or judgments about others on the basis of their specific characteristics or group membership.
a)
Racism
b)
Ethnocentrism
c)
Prejudices
d)
Stereotyping
44.
A bias for or against something formed without sufficient basis or being aware of the relevant facts of a case or event.
a)
Racism
b)
Ethnocentrism
c)
Prejudices
d)
Stereotyping
45.
A belief that all members of a particular racial group possess specific characteristics or abilities that distinguish it as being either superior or inferior to another racial group(s).
a)
Racism
b)
Ethnocentrism
c)
Prejudices
d)
Stereotyping
46.
Globalization combines people into a single world society.
a)
true
b)
false
47.
Societies today are services oriented and embrace new elements of globalization, such as information technology and experiences.
a)
true
b)
false
48.
Tourism is the most visible expression of globalization.
a)
true
b)
false
49.
The influences on globalization has opened new opportunities for development in tourism.
a)
true
b)
false
50.
Globalization facilitated growth in tourism and given rise to electronic tourism markets and reduced the need for travel intermediaries.
a)
true
b)
false
51.
The new tourists have begun to developed new values and hopes that traveling will come to be more about developing social relations, preserving natural resources, becoming educated, and maximizing the quality of experience than about the quantity of products purchased.
a)
true
b)
false
52.
A new tourist created a demand for new products / services and provided a driving force for the development of new types of tourism.
a)
true
b)
false
53.
With the advent of globalization, the entire market has opened up with lots of avenues and opportunities, which has further resulted in increase in competition and challenges in the tourism industry.
a)
true
b)
false
54.
Tourism and hospitality organizations will work in a very complex multicultural tourism environment, they must understand the perception of culture, the role of national culture, its impact on employees and as well as tourist behavior.
a)
true
b)
false
55.
The greater the distance gap is, the more conflicts appear and this lowers the rewards experienced from working together.
a)
true
b)
false
56.
Cultural distance is a vital component of international tourism and multinational companies. In essence, it measures the extent to which national cultures differentiate and are related to the compared culture.
a)
true
b)
false
57.
The distance between a tourist and a host national culture influences intention to travel and visit specific destinations.
a)
true
b)
false
58.
Visiting culturally similar destinations reduces the extent of cultural conflicts and increases the likelihood of positive experiences.
a)
true
b)
false
59.
Many tourists like to travel to destinations that share the same cultural background.
a)
true
b)
false
60.
Cultural Differences, rather than similarities, can also attract tourists to destinations.
a)
true
b)
false
61.
Cultural differences, or the extent to which national cultures differ and its characteristics are an important index in international tourism, influencing travel intentions and destination choice.
a)
true
b)
false
62.
Effective intercultural communication is very difficult or even impossible due to cultural differences.
a)
true
b)
false
63.
In tourism, most intercultural tourist–host encounters are characterized by communication difficulties.
a)
true
b)
false
64.
The difficulties in intercultural communication are caused by cultural differences.
a)
true
b)
false
65.
The greater the cultural difference, the greater the communication difficulties.
a)
true
b)
false
66.
The cultural differences in expectations from services among tourists and providers may develop many negative perceptions.
a)
true
b)
false
67.
The mismatch between service quality expectations and perceptions of customers from foreign cultures, and quality expectations and perceptions of domestic providers may pause a challenge.
a)
true
b)
false
68.
In tourism, the increase in travel exposure and experience leads to globally universal and converging service quality demands, particularly with respect to technical quality dimension.
a)
true
b)
false
69.
Transportation services, both to and from the destination, are perceived, evaluated, and judged as important to all tourists due to globally shared values and standards.
a)
true
b)
false
70.
Cultural differences play a more important role in influencing perception and evaluation of such service quality criteria as waiting times and queuing, added service components and the choice of transportation mode.
a)
true
b)
false
100 %
