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WorksheetsSFA & Amazon
Total questions: 24
Worksheet time: 4mins
Full form SFS is
•Shopping from store
•Ship from Store
•Stock from Store
•Ship from STOP
Picker panel includes
To check SKU, Product Name ,Image
Quantity , EAN,Size,Colour,Set
Both
None
During quality check ,what has to be done from below
•Expiry
•Damage
•Defect
•All of the above
The picture denotes which process of SFS
•Picking
•Packing
•None of these
•Both
Full form of OMM is
•Order Management Module Panel
•Order Management Model
•Order Maintaining Management
•Order Maintenance Management
Courier person will give us ?
•Proof of Delivery
•Delivery bill
•Delivery slip
•Nothing
The ____ number from the system and on the package should be matched before giving it to courier boy.
•Order number
•AIR WAY BILL
•Date
•None
While packing, fragile sticker are mandate to affix on which items:
•Home
•Cosmetics
•Fragrance
•All of the above
Our Courier Partners are :
•Delhivery, ECOM Express and Blue Dart
•DTDC,ECOM Express
•Dunzo,DTDC,ECOM Express
•DHL ,DTDC, Blue Dart
Customer Invoice has to be put on packet or kept inside the packet
•Outside
•Inside
•Any suitable place
•Not to be put
While receiving a return package ____ number should be tallied with courier manifest list.
•Order No.
•Date
•Name of the Customer
•AWB
We have to Bubble Wrap Fragile Items.
•True
•False
In Click and Collect process :
•We have to deliver item to customer’s address personally.
•The customers come to the store and pick the item.
•Both
•None
SFS login portal can be accessed by :
•Only SFS Champs
•Only Unit Head
•Anyone in the store can use
•Only SSL
Full Form of RMA ?
•Return Merchandise Authorization
•Return Merchandize Approval
•Recollect Merchandize Approval
•Return Mechanism Authorization
There are _____ types of customer returns
•One
•Three
•Four
•Two
Retuned products should undergo QC
True
False
Customer can return product to any nearby Shoppers Stop store and can get ____
•Gift Card
•Credit Note
•Gift Voucher
•Exchange Note
Salvage is order cancelling due to ____
•Damage Product
•Mis- Match Product
•Exchange Product
•Soiled Product
Select the correct Inventory name.
•MAD
•BAD
•NAD
•SAD
Name the Process
•Selection of Product
•Quality Check
•Return Check
•Damage Check
Who is the first level of ESCALATION ?
•Unit Head
•CCA
•Department Manager
•Customer
Shipping Label is a part of which process?
•Quality Check
•Picker Panel
•Ready for Dispatch
•Packing
We have tie up with ____ delivery companies
•Two
•Four
•Six
•Three
