WorksheetsIn Person Customer Problems
Total questions: 10
Worksheet time: 6mins
About 90% of customers will take their business elsewhere if they feel as though the store emloyees don't care about their business
True
False
Which of the following is a way to create a positive first impression?
Be on time for work
Make sure that the business itself is clean and presentable
Provide customer service training for all employees
Mandatory customer service training and using the LAST method are two ways to correct in person customer service issues
True
False
What does the "S" in the last method stand for?
solution
simple
smile
solve
"I'm sorry you've had a bad experience" applies to which part of the LAST method
Listen
Apologize
Solve
Thank you
When does customer service begin for the customer?
The minute they walk through the door
The minute they ask an employee a question
The minute they buy something
The minute they look confused
What percentage of shoppers will take their business elsewhere if they feel as though store employees don't care?
(a)
What does the "L" in the last method stand for?
(a)
Employees not realizing they play a role in customer service regardless of their job title is not an example of in person customer service problems
True
False
Chefs and stockers are examples of
Employees not realizing they play a role in customer service regardless of their job title.
Employees who don't have to interact with customers i
Employees who need the most customer service training.
