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Consumer Market

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

The study how individuals, groups and organizations selects, buy, use and dispose of goods, services, ideas, or experience to satisfy their needs and wants is the meaning of...

a)

consumer market

b)

consumer value

c)

consumer behavior

d)

consumer decision

2.

what factors influence the characteristics of consumers?

a)

Personal and Social

b)

Cultural and Personal

c)

Politic and Social

d)

Economi and Politic

3.

How many levels of consumer's need in Maslow's Hierarchy Pyramid

a)

5

b)

7

c)

6

d)

3

4.

which of the following is a part of consumer behavior?

a)

how competitor prices its products

b)

factors that influence how people purchase and use products and services

c)

the design of marketing research study

d)

all are correct

5.

The first (bottom) level in the hierarchy of need is?

a)

security

b)

social

c)

physiological

d)

esteem

6.

The second step in making decision is?

a)

Evaluation of alternative

b)

Information search

c)

Problem recognition

d)

Purchase decision

7.

Gaining respect and recognition from others satisfies is

a)

Security needs

b)

Self-actualization needs

c)

Esteem needs

d)

Social needs

8.

An important part in the first of consumer decision-making process is

a)

gathering information about alternative solution

b)

determining the strength of the need and the urgency to satisfy the need

c)

realizing whether a product provides a solution to a problem

d)

determining if you have adequate information to make a decision

9.

which are included in consumer psychology

a)

Motivation and Memory

b)

Learning & Self esteem

c)

Personality & Memory

d)

Value & Perception

10.

The history, belief, customs and traditions of a group that are passed on from generation to generation is the group's

a)

Personality characteristics

b)

Culture

c)

Social class

d)

Reference group