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CONSUMER LEARNING &DECISION MAKING

Total questions: 10

Worksheet time: 6mins

Name
Class
Date
1.

The following is learned in Consumer Learning, except ...

a)

How to dispose of product

b)

Where to buy products

c)

what are their money

d)

How to they get purchasing decision

2.

There are 4 elements of consumer learning ..

a)

Motivation, Cues,Traits, Reinforcement

b)

Motivation, Need, Response, Cues

c)

Motivation, Response, Cues, Reinforcement

d)

Motivation, Cues, Wants, Reinforcement

3.

There are 2 main theories affecting consumer learning ....

a)

Attitude & Behavioral Learning Theory

b)

Traits & Behavioral Learning Theory

c)

Behavioral & Psychological Learning Theory

d)

Behavioral & Cognitive Learning Theory

4.

Learning based on mental activity is called.....

a)

Behavioral Learning

b)

Cognitive Learning

c)

Psychological Learning

d)

Attitude Learning

5.

Gives direction to motives......

a)

Cues

b)

Motivation

c)

Reinforcement

d)

Response

6.

Types of Reinforcement .....

a)

Positive, Negative, Extinction

b)

Agree, Disagree, Ignorant

c)

Attention, Ignore, Hold

d)

Choose, Ignore, Extinction

7.

Instrumental conditioning requires a link between a ............. and response.

a)

stimulus

b)

need

c)

attitude

d)

solution

8.

Levels of Consumer Decision Making......

a)

Extensive Problem Solving

b)

Limited Problem Solving

c)

Routine Response Behaviour

d)

all answers are correct

9.

The stage of the buyer decision process in which the consumer actually buys the product...

a)

Pre-Purchase Search

b)

Purchase Behaviour

c)

Purchase Decision

d)

Post-Purchase Behaviour

10.

The consumer decision-making process includes ...

a)

Need or Problem Recognition

b)

Types of Problems

c)

Pre-Purchase Search

d)

all answers are correct