Font size
WorksheetsCAT 102- Housekeeping Services Midterm Examination
Total questions: 50
Worksheet time: 18mins
The guestroom attendant's main goal should be to:
clean the guestroom as quickly as possible.
clean guestrooms using as few chemicals as possible.
become a housekeeping supervisor.
make sure guestrooms are clean, completely stocked, and welcoming.
Which of the following conversations contains information that is sensitive in nature and should be conducted in private?
informing a guest their credit card has been declined
telling a guest about the various amenities that are available
asking a guest if they would like a wake-up call
informing a guest about the featured entrée in the hotel’s restaurant
After listening to a customer complaint, an employee should
apologize for the inconvenience or frustration experienced by the guest.
have a supervisor handle the problem.
admit fault for the problem.
promise the guest they can have whatever will make them happy.
What is meaning of "CO"?
The room status when guest has vacated.
The guest setted the bill but did not check out.
The status of room is not ready for selling because of some problem.
The status of the room that need extra amenities.
What is meaning of "VIP"?
The room status when guest has vacated.
The guest setted the bill but did not check out.
The status of room is not ready for selling because of some problem.
The status of the room that need extra amenities.
What is meaning of "VIP"?
The room status when guest has vacated.
The guest setted the bill but did not check out.
The status of room is not ready for selling because of some problem.
The status of the room that need extra amenities.
What is meaning of "DNCO"?
The room status when guest has vacated.
The guest setted the bill but did not check out.
The status of room is not ready for selling because of some problem.
The status of the room that need extra amenities.
Which is the term of the room is occupied but the bed was not used?
Guest room attendant
Occupied Clean
Sleep-Out
General Clean
The three major functions of the housekeeping department are to keep the hotel ____.
clean, sanitary, and attractive
free of mold, mildew, and dust
secure, clean, and occupied
occupied, modern, and successfully marketed
Room attendants must learn to work around guests’ belongings.
True
False
The ____ is responsible and in charge of all housekeeping-related tasks in the hotel.
assistant housekeeper
executive housekeeper
front office manager
house attendant coordinator
The occupancy status of rooms is important information for the housekeeping staff.
True
False
While servicing room priority, should be given as _____________.
Occupied room, guest requests, vacant rooms
Vacant rooms, occupied rooms , guest requests
Guest requests, vacant rooms, occupied rooms
Occupied room,dirt rooms, guest requests
The procedure for entering the guest room is to _____________.
enter
knocking again
knock on the door and announce housekeeping
announce housekeeping for 10 times
If the status of the room 101 is VD, what does is mean?
A guest has just checked into the room
A guest has just checked out from the room
The room attendant has cleaned the room
The floor supervisor has just inspected the room
It is the regular and systematic cleaning and maintenance of all facilities at home or the workplace to provide a safe and pleasant environment.
Housekeeping
Food and Beverage Service
Bed Make Up
Turn Down Service
The two types of Housekeeping are: __________ and _________.
International
Institutional
Domestic
Regional
Services or items that are offered or placed in the guest room, bathroom, etc. which add convenience and comfort to the guest.
Complimentary Items
Amenities
Facilities
Room Service
The guest requested not to be disturbed. What room sign can be used to inform about this request?
VC
BLO
SO
DND
What is the job description of Executive Housekeeper?
cleaning and tidying rooms
ensures the cleanliness of public areas
oversees the overall administration
monitoring inventory
Which procedure is incorrect in handling guest requests?
use positive words
pass the request immediately
ask questions for clarification
explain what you can offer
Lost and found items under food like fruits chocolates and canned goods.
Non-perishable
Perishable
Valuables
None of the above
Housekeepers maintains a
great place to play, have fun and hang out with friends
clean, sanitary, comfortable and tidy environment
Refers to the upkeep and maintenance of cleanliness and orderliness in a house or a lodging establishment such as inn, hotel, apartel, condominium, resort, dormitory or a hospital.
Front Office
Housekeeping
Font Office
Housekepping
Prepare billing of mini-bar consumption giving priority to rooms occupy by guests who are about to check out within the day.
RUNNER/ ATTENDANT
ROOM ATTENDANT
HOUSEMAN
MINI-BAR RUNNER/ ATTENDANT
RESPONSIBILITIES OF THE HOUSEKEEPING DEPARTMENT
Submiting Night Sales Report, Serving as a communications centers, and Recording of Registered Guests
Guestrooms Maintenance, Providing Linen/Laundry Service, and Maintanance of Public Areas
Providing Linen/Laundry Service, Guestrooms Maintenance, and Maintenance of Public Areas
Attending rooms for expected arrivals, Handling and Distributing room keys, and Receiving mails, parcels and messages.
An ---------------------- operated key that is made of plastic and sometimes resembles as a playing card.
(a)
A form that is designed as a control tool whereby the guest is made to acknowledge room supplies and mini bar items installed in his/her room.
(a)
A pad like cloth used to protect the bed from being stained.
(a)
The status of room which is clean but needs some minor repairs and servicing like defective appliances.
(a)
Ambassador is what type of guest?
VIP
VVIP
Walk-in
Foreign Individual Tourist
If guest arrived at the hotel without reservation, he or she is a?
VIP
Free Independent Traveler
Joiner
Walk-in
A type of room which has two double beds or two queen beds occupied by two or more persons.
Twin Room
Family Room
Double-double Room
Double Room
What is the size of the double bed?
(a)
A portable bed with or without wheels. Also known as extra bed.
(a)
A type of suite usually located on top of the floor of the establishment.
Junior Suite
Penthouse Suite
Hospitality Suite
Executive Suite
A type of suite used for entertainment.
Junior Suite
Penthouse Suite
Hospitality Suite
Executive Suite
It defines that the room is reserved by the guest who is expected to arrive within the day.
(a)
Master keys are used to access all rooms.
True
False
PPE must be worn when stripping soiled linens.
True
False
Second sheet/linen is always placed wrong side after the mattress protector
True
False
A sofa that is convertible to bed is?
Pull-out Bed
Roll away bed
Couch
Bed frame
Term used to a tourist or a traveler who is travelling alone or not with any group
Joiner
Walk-in
Hotel Guest
Free Independent Traveler
A room that has a parlor or living room connected to one or more full sized bedroom.
Suite
De Luxe
Standard
Economy
Room that is more luxurious and spacious with amenities of superior quality.
Suite
De Luxe
Standard
Economy
Refers to an equipment where all cleaning equipments, materials, linens and tools was placed by the cabin attendant for cleaning a cabin.
Giant Tool Box
Room Boy's Cart
Attendant's Trolley
All of the above
