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WorksheetsCUSTOMER-SUPPLIER
Total questions: 10
Worksheet time: 7mins
TITLE OF THE LESSON
Quality in Supplier Relationships
Quality in Business- Supplier Relationships
Quality in Owner-Supplier Relationships
Quality in Customer-Supplier Relationships
“The only value your company will ever create is the
value that comes from customers—the ones you have
now and the ones you will have in the future.
Businesses succeed by getting, keeping, and growing
customers. Customers are the only reason you build
factories, hire employees, schedule meetings, lay
fiber-optic lines, or engage in any business activity.
Without customers, you don’t have a business.”
(a)
One of the challenges of monitoring the Internet for information is that unlike a
focus group or telephone interview, inaccurate perceptions or factual errors
cannot be corrected.
TRUE
FALSE
Customer engagement software is designed to help companies increase customer
loyalty, target their most profitable customers, and streamline customer
communication processes.
TRUE
FALSE
One common form that cooperation takes is the early involvement of suppliers in
the design of new products.
TRUE
FALSE
The goal of building partnerships with customers and suppliers can be seen as an
extension of the teamwork principle that applies to all TQ activities.
TRUE
FALSE
The foundation of trust which forms the basis of effective CSRs is what Juran
describes as the “pattern of collaboration.”
TRUE
FALSE
Which of the following is not a popular method of collecting information?
Getting workers involved in collecting information.
Top managers acting as customers of their own organization.
Inviting customers to inspect plant and operational facilities.
Monitoring the Internet.
is the emotional connection between a customer and a brand. Highly engaged customers buy more, promote more, and demonstrate more loyalty. (CAPITAL LETTERS)
(a)
(a) have a relationship with, and within, your company, either through employment or as partners who deliver your product or service to the end user, the external customer. (CAPITAL LETTERS)
