WorksheetsFunctional Areas of Management Quiz
Total questions: 20
Worksheet time: 11mins
1. One of my tasks is to pay the employees, what functional area do I work in?
Customer services
Finance
Human Resources
Operations management
2. I work in the operations management functional area, what am I responsible for?
Identifying customer needs
Recruiting people
Selling finished goods/services
Transforming raw materials into finished goods/services
3. I work in the marketing functional area what other functional area do I work with?
Customer services
Finance
Human Resources
All of them
4. What functional area do I work in if one of my responsibilities is to identify and organize training needs?
Human Resources
Operations management
Purchasing
Research and development
5. What functional area do I work in if I provide technical IT support?
Business support services
Customer services
Purchasing
Research and development
6. In a business which sector would deal with all employee matters?
Customer Service
Human Resources
Research and Development
Sales
7. One of the five functional areas of operation is Human Resources (HR).
true
false
8. The process of management is based in four key functional areas:
decision making, human relations, control, and finance
marketing, finance, human resources, operations
planning, organization, leadership, control
industrial, service, manufacturing, finance
9. What function is responsible for ensuring that products and services which are produced or provided meet high quality standards?
Finance
Human Resources
Operations
Marketing
Financial reports are created and used to evaluate the financial performance of the business. Which function is responsible for creating the reports?
Finance
Human Resources
Operations
Marketing
11. Which of the following would Human Resources be responsible for?
Human Resources is a made up functional area.
Deciding on how much they pay an employee.
Providing replacement limbs should they fall off at work.
Manage employee payroll, benefits and compensation.
12. Which functional area is responsible for selling products?
Finance
Marketing
Operations
Human Resources
13. Which functional area is responsible for buying raw materials?
Finance
Marketing
Operations
Human Resources
14. Which functional area is responsible for producing a high quality product?
Finance
Marketing
Operations
Human Resources
15. Which function area is concerned with finding out the needs and wants of potential customers?
Finance
Marketing
Operations
Human Resources
16. What is the goal of marketing?
Designing, delivering, and promoting goods and services for a target market
Maximizing the effectiveness of the workforce
Choosing effective and efficient methods to produce and distribute products
Acquiring and using funds to maximize value
17. What are some responsibilities of operations management?
Recruiting talent, Promoting career development, Boosting organizational effectiveness
Operation of the facilities, Supply chain management, leveraging technology, Quality control
Designing, delivering, and promoting goods and services for a target market
management, operation/production, marketing, accounting/finance
18. What functional area does the following list of jobs come from?
• Receptionist
• ICT Technician
Admin/ICT
Finance
Operations
Marketing
Finance handles budgeting and paying for stuff.
true
false
What area of management is concerned with investment analysis, electronic business, electronic banking, etc.
(a)
