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CYK - Streaming Services

Total questions: 11

Worksheet time: 8mins

Name
Class
Date
1.

Can customers download games from the Google Play Store and enjoy Netflix from their AT&T TV device?. (Yes or No)

a)

Yes

b)

No

2.

AT&T customers who have HBO Max with their service can access HBO Max (select all that apply):

a)

Via a web browser at hbomax.com

b)

Download the HBO Max app via hbomax.com

c)

Apple or Google Play app stores

d)

Via myAT&T app

e)

Download the HBO Max app via att.com or hbo.com

3.

AT&T TV is limited to how many concurrent streams?

a)

20 streams

b)

4 streams

c)

3 streams

d)

5 streams

4.

AT&T TV programming packages include (select all that apply):

a)

premium sports channels

b)

regional sports networks (RSNs)

c)

free pay-per-view/VOD movies

d)

local channels

5.

Currently, AT&T TV offers a little something for everyone with _____ different packages

a)

Four

b)

Six

c)

Five

d)

Eleven

6.

Customers can use a variety of devices to enjoy AT&T TV including (select all that apply):

a)

Roku Connected TV Devices

b)

DIRECTV Receivers

c)

Connected TV devices

d)

AT&T TV devices

e)

U-verse devices

7.

For optimal viewing on 3 concurrent streams, what is the recommended minimum speed for AT&T TV?

a)

72 Mbps (24 Mbps/stream)

b)

48 Mbps (16 Mbps/stream)

c)

96 Mbps (32 Mbps/stream

d)

24 Mbps (8 Mbps/stream)

8.

If the customer has AT&T Internet service with ______or higher, OPUS will validate that they meet the minimum speed requirement when migrating to AT&T TV.

a)

32 Mbps

b)

18 Mbps

c)

12 Mbps

d)

24 Mbps

9.

What is HBO Max?

a)

A streaming experience featuring all of AT&T TV, together with the greatest collection of Video on Demand (VOD) content.

b)

A streaming experience featuring all of HBO, together with the greatest collection of movies, shows, and Max Originals.

c)

A paid streaming experience for people who cannot get HBO.

d)

A free, on-demand streaming experience for HBO subscribers.

10.

What should you do if a customer would like to migrate from DIRECTV to AT&T TV?

a)

You will refer to a coach to assist the customer with their request. to migrate from DIRECTV to AT&T TV.

b)

You will use OPUS to assist a customer who would like to migrate from DIRECTV to AT&T TV.

c)

You will use Telegence to assist a customer who would like to migrate from DIRECTV to AT&T TV.You will use RIO to assist a customer who would like to migrate from DIRECTV to AT&T TV.

11.

Which of the following features addresses the value of HBO Max?

a)

Oscars and Emmys and Golden Globes oh my

b)

HBO Max has approximately 10,000 hours of exceptional content available. Stuff you want to see. No fluff or filler.

c)

AT&T customers with eligible TV, wireless and Internet plans & packages get access to HBO Max at no extra charge.

d)

HBO Max has the quality you expect and consistently get from HBO.