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WorksheetsPayment 24.1
Total questions: 10
Worksheet time: 7mins
Select all that apply:
Accepted payment through call with an expert:
Checking Account
Credit Card
Cash
Debit Card
Savings Account
Automated call payment system (SIVR) can accept payment:
Checking Account
Savings Account
Debit Card
Credit Card
Cash
Customers may choose to make online payments at My T-Mobile or through their bank.
TRUE
FALSE
How much does customers have to pay for payment support fee?
$8.00
$15.00
$10.00
$14.99
Customer can avoid the payment support fee if they:
T-Mobile App
Customers may choose to make online payments at My T-Mobile or through their bank.
My T-Mobile.com
If they go to the store
Payment Support fee is eligible for a manual waiver or adjustment if:
Account is suspended for High Balance
Customer promised it will be the last time
Account is Mobile Internet (MI) only
Customer is experiencing a known system outage or known system issue that prevents the use of self-service
If customer wants to pay through automated system, we can transfer them to:
VDN 63323
VDN 63151
VDN 63155
VDN 63005
If customer wants to pay off their Equipment Installment Program, they should:
wait until the end of the contract
pay over the phone with customer care
pay through store
pay through T-Mobile App
System failure message: "Due to system error payment fee will not be waived. Please manually adjust the fee.":
Advise customer to visit the store for the payment support fee to be waived
Advise the customer we will remove it on the next bill
Manually adjust the fee at the charge level from Pending Charges in Samson.
Select all possible
The following groups charge the payment support fee:
GEN
TEX
Financial Care
Messaging/Chat
