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InFormal communication

Total questions: 110

Worksheet time: 55mins

Name
Class
Date
1.
If you spent time before class talking to a friend, texted a friend last night after you finished your homework, emailed your sister in another city, snap chatted with your best friend, and by reading this question on Quizizz, you are doing this.
a)
transportating
b)
speaking
c)
communicating
d)
dreaming
2.
What should you do if you have an important idea?
a)
keep it to yourself
b)
share it with a friend
c)
write it down
d)
share it with a local newspaper
3.
How does technology affect the way people communicate?
a)
it allows people to communicate with others quickly and at a low cost
b)
it makes people less motivated to communicate with others
c)
it does not affect the ways people communicate
d)
it makes it difficult to maintain privacy when communicating with others
4.
Guglielmo Marconi was only 21 years old when he increased the distance that radio signals could be sent without wires.
a)
True
b)
False
5.
"Watson, come over here - I need you." were the first words spoken over a telephone.  Who said these words when he invented the first phone?
a)
Guglielmo Marconi
b)
Alexander Graham Bell
c)
Christopher Sholes
d)
Samuel Morse
6.
Of the four inventions listed, why are the telegraph and typewriter no longer things that people use?
a)
they were both expensive and dangerous to use
b)
the only people who knew how they worked died a long time ago
c)
other inventions such as the telephone and computers have made it useless
d)
they both required several people to operate 
7.
Christopher Sholes invented the ___________ in 1868 and changed the way people communicate.
a)
telephone
b)
telegraph
c)
typewriter
d)
computer
8.
The “e” in “email” stands for what?
a)
express
b)
electronic
c)
easy
d)
eager
9.
The simplest way to communicate is to 
a)
send an e-mail
b)
text someone
c)
open your mouth
d)
snap chat
10.
Which of these is not a way of communicating?
a)
internet
b)
driving your car
c)
watching the news
d)
writing a letter
11.
 The code used in telegraphs that has dashes and dots is called...
a)
Morse Code
b)
Samuel Code
c)
Sholes Code
d)
Bell Code
12.
Before Samuel Morse invented the telegraph, the fastest way to send messages was by ____________. 
a)
car
b)
airplane
c)
horseback
d)
bicycle
13.
There are hundreds of _____________________________ orbiting the Earth. They carry our voices from one place to another when we call on the telephone.
a)
satellites 
b)
telephone wires
c)
signals
d)
space stations
14.
IT employees specialize in software creation, programming, database, web design, and hardware maintenance.  IT stands for ...
a)
Important technicians
b)
Information technology
c)
Informal teachers
d)
Important tools
15.
Between 1900 and 1902, on Roanoke Island, near where Sir Walter Raleigh's colonists settled, a Canadian guy experimented with sending the human voice over radio waves.  Who was this?
a)
Guglielmo Marconi
b)
Reginald Fessenden
c)
Christopher Sholes
d)
William Sydney Porter
16.

Communication is when the SENDER speaks AND the ________ accurately decodes its meaning

a)

SENDER

b)

RECEIVER

c)

MESSAGE

d)

FEEDBACK

17.

___________ is the receiver’s response to the sender’s message that indicates understanding?

a)

Hearing

b)

Seeing

c)

Encoding

d)

Giving Feedback

18.

________ is anything that interrupts or interferes with the delivery of intended communication?

a)

Noise

b)

Encoding

c)

Feedback

d)

Content

19.

___________ Barriers includes environmental, visual, and physical distractions?

a)

Internal

b)

External

c)

Semantic

d)

None of the above

20.

___________ Barriers include not paying attention, boredom, lack of interest, and daydreaming?

a)

Internal

b)

External

c)

Semantic

d)

None of the above

21.

There are two forms of one-way communication; these two common forms are SEEING and ______?

a)

Hearing

b)

Encoding

c)

Receiving

d)

None of the above

22.

VERBAL COMMUNICATION

a)

Message and feedback

b)

Facial Expression

c)

Body language

d)

Communication

23.

Communication process/cycle is

a)

Sender, receiver, message, feedback

b)

Message, decoding, comprehension, feedback

c)

Receiver, message, decoding, feedback

d)

Dialogue, message, understanding and feedback

24.

Verbal communication is

a)

sending a message without using words

b)

sending a message in words

c)

posture, gestures, facial expression, body language

d)

communicating with oneself

25.

Non verbal communication

a)

Body language

b)

Voice quality, rate, pitch and volume

c)

Sending and receiving wordless clues

d)

Eye contact

26.

When should you not use formal communication?

a)

when meeting a new service user at work

b)

when you are out with your mates

c)

when talking with your manager at work

d)

when you are in a meeting

27.

Which is the least effective form of communication

a)

Email

b)

message in a bottle

c)

facebook

d)

refugee boats

28.

Which list is not a barrier to effective communication?

a)

Bias and stereotyping; lack of empathy

b)

physical barriers, eg noise; inattention

c)

individual differences; emotions

d)

appropriate language; clear voice

29.

Has technology increased communication in the past years ?

a)

YES

b)

NO

30.

Application letter is one of informal letter.

a)

True

b)

False

31.

We can use abbreviations when we write formal letter.

a)

True

b)

False

32.

Idioms is needed when we write informal letter.

a)

True

b)

False

33.

A formal letter is a letter that written in formal language, in the stipulated format, for official purpose.

a)

True

b)

False

34.

A letter written in an friendly manner, to someone you are familiar with, is called informal letter.

a)

True

b)

False

35.

Informal letter is personal communication letter.

a)

True

b)

False

36.

Informal letter uses short and simple sentences.

a)

True

b)

False

37.

There are 7 points structure in formal letter.

a)

True

b)

False

38.

We always write "Yours sincerely" in informal letter.

a)

True

b)

False

39.

We use "Hi" or "Hello" when write informal letter.

a)

True

b)

False

40.

Informal letter uses passive voice.

a)

True

b)

False

41.

Informal letter uses active voice.

a)

True

b)

False

42.

I would like to invite you to visit my house.

This is the sentence that we can use in informal letter.

a)

True

b)

False

43.

Formal : I’m waiting for you.

Informal : I am waiting for you.

a)

True

b)

False

44.

Informal: Researchers did a survey.

Formal : Researchers carried out a survey.

a)

True

b)

False

45.
a)

Formal

b)

Informal

46.
a)

Formal

b)

Informal

47.

Nothing is so simple that it cannot be (a)   .

48.

What are the top 7 barriers to communication?

a)

Physical/environmental barriers, Perceptual barriers

b)

Emotional barriers, cultural barriers, language barriers

c)

Gender barriers, interpersonal barriers

d)

All of the above

49.

Which of the following is an example of Physical/Environmental barriers?

a)

A beautiful female/male

b)

An uncomfortable meeting place and noise

c)

To be frustrated

50.

What we see and believe at a given moment is influenced by our psychological frames of references - our beliefs, values, knowledge, experiences, and goals.

a)

Emotional barrier

b)

Perceptual barrier

c)

Cultural barriers

51.

A (a)   refers to the mental picture formed and behavior displayed, when classifying people according to general type, rather than attending to the specific characteristics displayed by an individual.

52.

One of the chief barriers to open and free communication is the _________ _______.

(a)  

53.

Which of the following is a factor of affecting cultural differences?

a)

In South Africa, there is a wide variety of cultures.

b)

People often pass judgements and make evaluations of people from other cultures in a biased way.

c)

They see only their attitudes and values as natural and moral.

d)

All of the above

54.

(a)   that describes what we want to say in our terms may present barriers to others who are not familiar with our expressions, buzz-words and jargon.

55.

When I use jargon such as: proactive, learnings, functionality, under which group do I fall?

a)

Business people

b)

Rugby league

56.

When I use jargon such as : overlap, sin bin, side-step under which group do I fall?

a)

Business people

b)

Rugby league enthusiasts

57.

Which is TRUE about Communication barriers?

a)

It strengthens communication process.

b)

It disrupts communication flow.

c)

It saves relationships.

d)

It inspires responses.

58.

Which of the following is a semantic barrier?

a)

Lack of attention

b)

loss of transmission

c)

body language and gesture decoding

d)

do not believe each other

59.

Teacher asked one of his students to go in office . Before completing the sentence , the student said I got the message and brought chalk from the office, but the teacher wanted that he should bring the attendance register. Name the type of communication barrier

a)

Premature Evaluation

b)

Lack of proper attention

c)

Unclassified assumption

d)

Distrust

60.

This is not a type of example of psychological barrier.

a)

Distrust

b)

Lack of proper attention

c)

Lack of confidence of superior in subordinate

d)

Premature Evaluation

61.

You consulted your doctor, but instead of saying you must eat apples, he said that you must eat Malus domestica. Which Communication Barrier might cause the Communication Breakdown between the two of you?

a)

Emotional Barrier

b)

Use of Jargon

c)

Lack of Confidence

d)

Noisy Environment

62.

The Barrier Communication in Figure refers to

a)

not trusting

b)

symbols with different meanings

c)

physical barriers

d)

physiological barriers

63.

Neeraj a sales rep of Omida ltd has changed 7 jobs in the last one year. He is a hard working person but is not able to fiinalise deals with the customers due to his inadequate vocabulary and omission of needed words. Sometimes he uses wrong words because of which intended meaning is not conveyed. All this creates a misunderstanding between him and his clients. __________ is the category of communication barrier.

a)

Semantic barrier

b)

Psychological barrier

c)

All the above

d)

None of above

64.

Listen to the audio and Identify the communication barrier.

a)

symbols with different meanings

b)

badly expressed message

c)

jargons

d)

unwillingness to communicate

65.

What color is the dress?

a)

White and gold

b)

Blue and white

c)

Others

d)

What dress?

66.

If you meet Jane who is deaf and comes with her translator, you...

a)

talk directly to her

b)

just look at the translator

c)

freak out

67.

If you text your bf and he replies like this, that means...

a)

He actually is trying to avoid you

b)

He would like to watch a movie later that night

c)

...

d)

He will break up with you

68.

What color is it?

a)

Green

b)

:o

c)

Blue

d)

Pink

69.

If your mom replies like this, you think..

a)

she is mad

b)

...

c)

she was busy

d)

she is ok with bringing milk

70.

If your friend replies like this, you think...

a)

...

b)

He is really annoyed you even asked

c)

He doesn't have a problem with you bringing Connor

d)

He always texts with a "." at the end

71.

When you meet someone with physical disabilities, it is better if you...

a)

treat them like you would treat anybody else

b)

ask them about their life

c)

avoid them

72.

When Mr. Bell is admitted for glaucoma surgery, he has trouble seeing the documents in order to sign them. What barrier is inhibiting effective communication?

a)

Cultural

b)

Environmental

c)

Personal

d)

Physical

73.

When Travis delivers a lunch tray to a visually impaired patient, he compares the location of the food to the face of a clock (peas at 9, meat at 12, etc.) This is an example of which communication strategy?

a)

Cultural

b)

Environmental

c)

Physical

d)

Visual

74.

A nine month old patient is crying and upset. The mother is holding and cuddling the patient. The communication strategy used by the mother is:

a)

Cultural

b)

Environmental

c)

Personal

d)

Physical

75.

Personal barriers to communication include:

a)

prejudice

b)

attitude

c)

personality

d)

all of the above

76.

A physical therapist is discussing treatment plan with Hispanic male patient who has limited English skills. What type of communication barrier is this?

a)

Cultural

b)

Environmental

c)

Personal

d)

Physical

77.

A healthcare professional looks directly at the patient when speaking and talks in a loud, clear voice while working with an elderly patient. What type of communication strategy is this?

a)

Cultural

b)

Environmental

c)

Personal

d)

Physical

78.

An anesthetist plays a radio loudly while preoperative care is discussed. What type of communication barrier is this?

a)

Cultural

b)

Environmental

c)

Personal

d)

Physical

79.

A medical assistant asks the patient if he is here to see the doctor for his “cholelithiasis.” What type of communication barrier is this?

a)

Cultural

b)

Environmental

c)

Personal

d)

Physical

80.

The registration area in a local pharmacy has a wheelchair access ramp. What type of strategy is this?

a)

Cultural

b)

Environmental

c)

Personal

d)

Physical

81.

A Social Worker discusses hospice care with a Middle Eastern 30 year old female patient. What type of communication barrier might she experience?

a)

Cultural

b)

Environmental

c)

Personal

d)

Physical

82.

Cultural barriers to communication include:

a)

language differences

b)

religion

c)

health beliefs and practices

d)

all of the above

83.

Reassigning a nurse who is demonstrating prejudice against patients with certain diagnosis is an example of what type of strategy?

a)

Cultural

b)

Environmental

c)

Personal

d)

Physical

84.

Which of the following is NOT considered a physical barrier?

a)

hearing impariement

b)

speech impediments

c)

cognitive impairment

d)

comfort level

85.

Talking too fast is an example of what type of barrier?

a)

Cultural

b)

Environmental

c)

Personal

d)

Physical

86.

Using large print documents or read aloud documents are examples of what type of communication strategy?

a)

Cultural

b)

Environmental

c)

Personal

d)

Physical

87.

Emilio is trying to tell Emily about the great time he had at Six Flags last weekend, but he is jumping around, and Emily cannot understand what he is saying.

What kind of barrier is this?

a)

Sending

b)

Receiving

88.

Candice is telling Marcus about her plans for the weekend when Candice notices Marcus has fallen asleep.

What kind of barrier is this?

a)

Sending

b)

Receiving

89.

Amanda wants to tell Harrison about her new dog, but she starts picking her nose, which immediately grosses Harrison out.

What kind of barrier is this?

a)

Sending

b)

Receving

90.

Agatha just started telling Martha about her tragic experience at the water park the day before, but Martha suddenly starts hiccuping, interrupting her.

What kind of barrier is this?

a)

Sending

b)

Receiving

91.

Lamar is telling Suzanne about his new favorite video game, but Suzanne stops listening and starts daydreaming.

What kind of barrier is this?

a)

Sending

b)

Receiving

92.

Tom just started telling his coworker Joseph a new joke, but Joseph stops listening once it becomes clear to him that the joke is unprofessional.

What kind of barrier is this?

a)

Sending

b)

Receiving

93.

According to this model, communication has occurred when a message has been sent and received.

a)

Transactional Model

b)

Transmission Model

c)

Constitutive Model

d)

Interactive Model

94.

The following names also apply to this model, EXCEPT:

a)

Pipeline Model

b)

Linear Model

c)

Container Model

d)

Constitutive Model

95.

Which of the following elements is missing in the transmission model?

a)

feedback

b)

noise

c)

receiver

d)

sender

96.

Which of the following ideas is NOT a proposition of the Transactional Model?

a)

Meaning is in people, not in words.

b)

Communication is complete once the message has been sent and received.

c)

Communication creates shared meaning.

d)

Communication involves both content and relationship dynamic.

97.

According to the Transactional Model, people are both sender and receiver at the same time.

a)

true

b)

false

98.

It is a communication model which proposes that communication creates our social world.

a)

Transmission Model

b)

Transactional Model

c)

Constitutive Model

d)

Pipeline Model

99.

The following are propositions of the Constitutive Model, EXCEPT:

a)

Communication creates and produces our social world.

b)

Communication is a driving force in our lives, in our relationships.

c)

Communication is the central activity in our lives that creates all other social forces in society.

d)

We cannot live without communication.

100.

The best model to explain the complexities of the human dynamics of face-to-face communication is the Transmission Model.

a)

true

b)

false

101.

What is the BEST definition of Oral Communication in Context?

a)

Communicating with others orally should depend on a situation given.

b)

One's means of communicating should be dictated by the setting he is in.

c)

Oral communication means having the ability to relay and receive messages using one's mouth.

d)

The process of communicating with others depends on its surrounding factors.

102.

What is the most important part in the model of communication proposed by Aristotle?

a)

Message

b)

Receiver

c)

Setting

d)

Speaker

103.

How does setting affect the message of the speaker?

a)

The speaker base his message depending on the setting at hand.

b)

The speaker dictates the setting on how he will deliver his message.

c)

The speaker looks for a setting which fits his message for better understanding.

d)

The speaker needs to set the atmosphere.

104.

Shannon-Weaver's Model of Communication is also known as (a)   .

105.

Shannon-Weaver introduced this concept which could occur anytime during communication.

a)

Feedback

b)

Field of Experience

c)

Noise

d)

Signal

106.

(a)   is the knowledge shared by both speaker and the listener which makes their conversation on-going.

107.

As suggested by Schramm's Model of Communication, what makes one's background knowledge or schema important in communication?

a)

It avoids any interruptions.

b)

One's schema dictates the success of communication.

c)

The listener is able to share his own thoughts which prolongs the communication.

d)

The speaker finds it much easier to express himself without any reservations.

108.

Eugene White introduced the concept of (a)   .

109.

In White's Model of Communication, he suggested that in his model, people can say that communication starts with __________________.

a)

expressing

b)

receiving

c)

thinking

d)

transmitting

110.

Why is it important to know how communication works? (One to three sentences only.)

4 lines

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