WorksheetsUnit 4: Communication @ Work
Total questions: 22
Worksheet time: 12mins
____ is the process of the receiver interpreting the sender's message once it is received.
encoding
decoding
____ is the process of conveying a message, thought, or idea so it is accurately received and understood.
Noise
Feedback
Channel
Communication
Which of the following are examples of active listening techniques? (check all all correct answers)
do not interrupt the speaker to ask questions
withhold judgment about what the speaker is saying
restate what has been said
begin to form an intelligent response in your mind while the speaker is wrapping up
Nonverbal communication includes which of the following:
a.) facial expressions such as smiling, frowning, raising your eyebrows in surprise
b.) body posture such slouching or stiffening up
c.) gestures such as giving the thumbs up sign
d.) a, b, and c above are all examples of nonverbal communication
e.) neither a, b, nor c above are examples of nonverbal communication
T/F: You are born with a certain capacity for communication, and you really cannot change that regardless of what you do.
True
False
T/F: Someone can hear a sound using their senses, but that is not the same as listening, which involves also understanding what you just heard.
True
False
T/F: The art of using good manners in any situation is known as ethics.
True
False
At work, you scan a memo your supervisor sends to you regarding how to apply for a raise. After scanning the memo, you understand the process. That is _____.
reading
comprehension
listening
nonverbal communication
Which of the following is the best definition of a communication channel?
the process of encoding during communication
the method by which a message is delivered during communication
something that is understood by the senses
a clue that reveals a message was received
T/F: During the communication process when the sender turns his/her thoughts into a message, that is called encoding.
True
False
Which of the following are examples of formal communication (check all that apply).
A letter sent to a prospective employer to along with your resume.
An email you compose and send to a customer letting him know you've credited his account for merchandise he returned.
A text from your co-worker asking if you want to grab pizza after your shift.
a scheduled meeting with the entire staff of a company
Ian is having difficulty understanding his college professor because the professor has an accent. The barrier to communication in this scenario is physical, cultural, or emotional?
physical
cultural
emotional
Alex and Nick are both working the ticket booth at the local movie theater. At the end of the evening, they discuss who will empty the trash. In this scenario, is the communication upward, downward, or lateral?
upward communication
downward communication
lateral communication
Business letters are ____ in nature.
formal
informal
T/F: The inside address of a letter contain the sender's name and address.
True
False
Which of the following saluations is correctly formatted?
Mr. John Thomas,
Dear John Thomas:
Dear Mr. Thomas:
Sincerely Mr. Thomas:
Which of the following complimentary closes is formatted correctly for punctuation and capitalization?
Sincerely,
Sincerely:
sincerely,
sincerely:
In a ____ style letter, the date, complimentary close, and sender's name all start at the center point of the page.
modified-block
block
T/F: White space in business letter includes margins, space between paragraphs, and any other blank space on the page.
True
False
When typing a date in a letter, which of the following is correctly formatted?
1/14/21
Jan. 14, 21
January 14, 2021
01/14/2021
When including something with a letter (for instance a resume or a job application), you should put a(n) _____ so the receiver is alerted to look for it.
salutation
complimentary close
enclosure notation
A preformatted form available in word processing software such as Google Docs or Microsoft Word is known as a _____.
template
etiquette
memo
memorandum
