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Project Touch

Total questions: 9

Worksheet time: 5mins

Name
Class
Date
1.

How many calls must be made within 48 hours?

a)

Three

b)

Five

c)

Six

d)

Two

2.

Which market now includes basement condition in the propensity model?

a)

Phoenix

b)

Charlotte

c)

Tampa

d)

Atlanta

3.

The best option for Discovery Required is:

a)

Virtual walkthrough

b)

Asking the customer

c)

In-home appointment

d)

Uploading pictures

4.

SE's should use __________ when attempting to contact lead

a)

Personal Cell phone

b)

Home phone

c)

Email

d)

Talkdesk

5.

For this pilot, who is responsible for conducting virtual walkthroughs?

a)

Solution Experts (SE)

b)

Solution Advisors (SA)

c)

Underwriting

d)

Sr. Solution Advisors (SSA)

6.

Which of the following is a goal of Project Touch?

a)

Reduce Leads

b)

Improve Offer Accuracy

c)

Lower Conversion

d)

Increase Cancellations

7.

Which team member is responsible for the picture upload process?

a)

Solution Experts (SE)

b)

Solution Advisors (SA)

c)

Underwriting

d)

Sr. Solution Advisors (SSA)

8.

Our Values: ________ not Houses!

a)

People

b)

Roots

c)

Offers

d)

Homes

9.

Our Values: Embrace our ________!

a)

People

b)

Roots

c)

CEO

d)

Homes