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WorksheetsOES
Total questions: 10
Worksheet time: 4mins
What are the 4 work method patterns?
(a)
3 Developmental shifts for a SS in advising stage are Acting Courageously, Identifying Talent and ?
Demonstrating Ideas
Demonstrating leadership
Demonstrating commitment
Demonstrating ownership
Below are example of how we build confidence to create Starbucks experience for customers except ?
Guiding Customers through their visit
Being present and working with sense of purpose
Looking for ways to make each customer feel special
Ensuring customers leave the store with everything they need
In Ops standard and continuous improvement SM takes appropriate action based on the ___ and weekly communication?
LST
PPK
SOA
FSA
T or F: A barista who is the owning stage regularly uses the store walk to experience the store from a customer's perpective.
True
False
T or F: Part of SS approach under Leadership Activity is Leading Operations Activity
True
False
In SM Approach under Teaching and Training, SM equips partners with the right knowledge and skills to achieve (a) ?
Passion for service is not by accident, it is a _____?
passion
humanity
inspiration
choice
It is the way we teach partners new and complex skills, such as routines.
(a)
Give the 4 key attributes of Passion for Service
(a)
