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Interpersonal Skill

Total questions: 60

Worksheet time: 3600secs

Name
Class
Date
1.

Good ___________ are important workplace skills that help you communicate or talk will all types of people, including managers, coworkers and customers.

a)

Technical Skills

b)

Interpersonal Skills

c)

Time Management Skills

d)

Organizational Skills

2.

These are all good rules for ____________.

i. Separate your feelings from your actions

ii. Stay calm

iii. Wait until you are calm to respond

iv. Write down your emotions

v. Stay positive

a)

Making Friends

b)

Appropriate Contact

c)

Social Skills

d)

Controlling Your Emotions

3.

In order to learn how to control your emotions you need to learn to separate your emotions from your ________________.

a)

Thoughts

b)

Actions

c)

Desires

d)

Anger

4.

It is important to know when it is okay to socialize. the following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one?

a)

During breaks

b)

Waiting for a meeting to start

c)

When you see a coworker working at his or her desk

d)

Passing someone in a hall

5.

When socializing with your manager or boss, there are some things you should NOT talk about. Which of the following situations should you NOT discuss with your manager or boss?

a)

Last night's football game

b)

Your relationship problems with a friend or significant other

c)

A story you heard about in the news

d)

The weather

6.

Networking or forming professional or work-related relationships with other people, is an important part of socializing at work. Which of the following is a benefit of networking at work?

a)

Receive and share ideas

b)

Learn about new opportunites

c)

Increase business

d)

All of the above

7.

One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to ___________ yourself.

a)

Introduce

b)

Talk about

c)

Discuss

d)

Promote

8.

What is the best way to handle conflict in your life?

a)

Be aggressive

b)

Be deferring

c)

Be assertive

9.

True/False? You should always manage relationships for the better good.

a)

True

b)

False

10.

True/False? Always be opened minded in the workplace.

a)

True

b)

False

11.

Should you always have appropriate contact in the workplace?

a)

Yes

b)

No

c)

I don't care

12.

Which is the act to better control your emotions.

a)

Stay calm

b)

Lose control

c)

Leave work

d)

Call your mom

13.

Some people find it uncomfortable to socialize with their bosses mainly because...

a)

They won't have anything in common

b)

Difference in rank

c)

Shyness

d)

Worried they will be yelled at

14.

In order to help a customer you should be very patient, calm, and...

a)

At work

b)

On time

c)

Cheerful

d)

Have a degree in customer service

15.

True/False? If you show respect to others, they will NEVER show respect to you.

a)

True

b)

False

16.

True/False? If you are unsure when to socialize, it never hurts to be friendly.

a)

True

b)

False

17.
Interpersonal skills are also know as
a)
Worthless Skills
b)
Soft Skills
c)
Rarely Used Skills
d)
Skills beyond reach
18.
Listening is an important part of communication.
a)
True
b)
False
19.
Which is a positive way to deal with stress?
a)
Fight
b)
Hit a wall
c)
Exercise 
d)
Act on impulse 
20.
Which is a good time management tool to use to stay organized?   
a)
calculator
b)
scissors
c)
filing cabinet
d)
planner/calendar 
21.

Sea urchins are quiet, alone, and withdrawn. Their behavior type could be classified as:

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

22.

Sharks are competitive, always right, loud, bossy, and need to win at all costs . Their behavior type could be classified as:

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

23.

Whales are caregivers, attract others, and draw people in. Their behavior type could be classified as:

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

24.

Dolphins are fun, the "life of the party", and well liked. Their behavior type could be classified as:

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

25.

While in a small group, students are each expected to contribute. One student sits quietly without talking, offering ideas, or engaging with the team. Which behavior type describes this teammate?

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

26.

While in a small group, a student continues to wander over to other groups to chat with friends about last night's soccer game. Not only is he disrupting others, but he is not helping his group. Which behavior type describes this teammate?

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

27.

When walking into class, this student finds that the teachers has rearranged assigned seats. He yells "I hate everyone at my table" and storms out of the classroom. Which behavior type describes this teammate?

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

28.

When assigned a new group in class, this person immediately starts asking questions to get to know everyone better. Which behavior type describes this teammate?

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

29.

Which behavior type is considered to be reliable, trustworthy, and honest?

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

30.
Socializing with people at work will help to strengthen your __________ 

a)
relationships
b)
skills
c)
ideas
d)
muscles
31.
When there are new people around, don't be afraid to _________ yourself.
a)
introduce
b)
talk about
c)
promote
d)
help
32.
The first step in resolving conflict is ___________ , or noticing, the conflict.
a)
stating
b)
recognizing
c)
pretending
d)
forgetting
33.
The conflict might require both parties to___________ , or meet in the middle.

a)
compromise
b)
complain
c)
argue
d)
agree
34.
You will be working with people who come from different ___________ .
a)
families
b)
neighborhoods
c)
backgrounds
d)
schools
35.
Following through is necessary in order to be a _______ teammate.
a)
happy
b)
reliable
c)
positive 
d)
fair
36.
You are showing respect to others if you
a)
Are courteous and tolerate differences
b)
Express your opinion emphatically without listening to others
c)
Talk about people only when they are not present
d)
None of the above
37.
You show understanding of others by
a)
Asking about others’ interests
b)
Trying to see things from their points of view
c)
Being open to suggestions and change
d)
All of the above
38.
The act of choosing between two or more courses of action is called? 
a)
Negotiation
b)
Problem Solving
c)
Decision Making
d)
Assertiveness
39.
When you do this you give the speaker signals that you're paying attention without interrupting what he or she is saying?
a)
Verbal Communication
b)
Interactive Communication
c)
Non-Verbal Communication
d)
Interrupt Communication
40.
Which of the following is a listening bad habit?
a)
Listening to what one has to say before speaking.
b)
Not interrupting the speaker.
c)
Nodding head giving body language that you are listening to what is being said.
d)
Jumping to conclusions
41.
Interrupting often, or trying to finish the other person’s sentence is a good listening habit for the reason it shows you are an excellent listener and quick on your feet to answer someones questions or comments. Is the before mentioned true or false?
a)
True
b)
False
42.
Making up my mind before I have all the information is an example of a good listening habit? True or False?
a)
True
b)
False
43.
Not paying attention to or ignoring the other person’s communications.
a)
Not Listening
b)
Partially Listening
c)
Engaged Listening
d)
Interactive Listening
44.
Vocabulary, tone of voice (or voice inflection), and non-verbal behavior are examples of the three levels of communication? True or False?
a)
True
b)
False
45.

To demonstrate that I am responsible, when given a direction I should...

a)

make a whiny noise because I hate being told what to do.

b)

ask, why do I have to?

c)

Say, ok, and ask any follow up questions I have

d)

ignore the person giving directions

46.

Example of a soft skill...

a)

Teamwork

b)

Sweeping

c)

washing tables

d)

wearing a uniform

47.

Is listening respect or not?

a)

no

b)

yes

48.

Is being a skilled carpenter a hard skill or soft skill?

a)

Hard

b)

Soft

49.

Is being organized a hard skill or soft skill?

a)

Hard

b)

Soft

50.

A Hard Work Skill is..

a)

a specific skill that is taught, usually on the job

b)

a skill that shows my personality

c)

useless

51.

Friendly polite; Respect for others; Ask for feed back; Take constructive criticism

a)

Foundational Skills

b)

Communication Skills

c)

Teamwork

d)

Interpersonal Skills

52.

Berikut ini adalah pengertian dari INTERPERSONAL SKILL, kecuali...

a)

Kemampuan berinteraksi antara dua orang atau lebih

b)

Kemampuan berinteraksi dengan orang lain atau pihak lain

c)

Keahlian yang dimiliki perorangan atau kelompok

d)

Kemampuan komunikasi verbal atau non verbal antar individu maupun kelompok

53.

Yang dimaksud dengan kompetensi interpersonal adalah...

a)

Mampu menjaga dan meningkatkan motivasi karyawannya

b)

Mempunyai jiwa leadership

c)

Mempunyai kemampuan secara finansial dalam perusahaan

d)

Mampu beradaptasi

54.

Interpersonal skill disebut juga sebagai..

a)

Brainskill

b)

Hardskill

c)

Softskill

d)

Lifeskill

55.

Cara untuk mengasah sofksill adalah..

a)

Aktif mengikuti seminar

b)

Fokus pada aktivitas akademik

c)

Aktif dalam organisasi SEMA maupun DEMA

d)

Selalu berusaha mencapai nilai tertinggi

56.

Cara untuk mengasah sofksill adalah..

a)

Aktif mengikuti seminar

b)

Fokus pada aktivitas akademik

c)

Aktif dalam organisasi SEMA maupun DEMA

d)

Selalu berusaha mencapai nilai tertinggi

57.

Hal-hal berikut ini bisa menjadi hambatan kesuksesan kita, kecuali...

a)

Tidak bisa bekerja kelompok

b)

Suka berterus terang dan apa adanya

c)

Mementingkan kepentingan sendiri

d)

Ingin menang sendiri

58.

Apa yang dimaksud dengan komunikasi?

a)

Kemampuan untuk mengutarakan pendapat dan pikiran agar dipahami oleh orang lain

b)

Kemampuan untuk mengungkapkan keinginan, ide, perasaan, fikiran atau pendapat seseorang sehingga dapat dimengerti dan dipahami orang lain

c)

Proses penyampaian pesan dari Komunikator ke Komunikan melalui saluran/media dengan harapan mendapatkan umpan balik

d)

Semua benar

59.

Unsur komunikasi sebagai berikut kecuali....

a)

Target

b)

Media

c)

Efek

d)

Aliran

60.

Ciri-ciri komunikasi sosial adalah ...

a)

Menunjukkan jati diri

b)

Mempertahankan kelangsungan hidup

c)

Menjaga relasi

d)

Menjaga perasaan

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