Worksheetstotal quality management
Total questions: 20
Worksheet time: 20mins
Total Quality Management Focuses on
Employee
Customer
Both (a) & (b)
None of the Above
TQM & ISO both focuses on
Customer
Employee
Supplier
All of the above
While setting Quality objective, ________ to be considered.
Customer need
Organizational need
Supplier need
Worker need
What is ISO?
Indian organization for standard
Internal organization for standard
International organization for standard
None of the above
Quality is a problem because
Workers don’t do the job
It is expensive to control
All processes have some variation
Management do not fund projects
Which one of followings is NOT included as the Three Key Performance Criteria?
Quality
Cost
Time
Materials
Where was Total Quality Management first developed?
USA
UK
Japan
Korea
Which of the following are key components of a Total Quality Management system?
Individual responsibility, incremental improvement, use of raw data
Collective responsibility, continual improvement, use of raw data
Group responsibility, staged improvement, knowledge
Involves everyone, continual improvement, use of data and knowledge
Total Quality Management (TQM) focuses on
Employee
Customer
Both employee and customer
None listed in this question
P-D-C-A stands for
Plan-Do-check-Act
Plan-Do-correct-Act
Proceed-Do-check-Act
Proceed-Do-correct-Act
Which of these is not the principle/main focus of TQM?
Annual profit
Customers’ satisfaction
Efficient, effective and process
Total involvement of people in an organization
What is Total Quality Management?
A sales approach that aims to sell as much as possible
A sales approach that aims to sell at the lowest possible cost
A management approach that aims to reconcile suppliers and buyers
A management approach aiming to deliver products and services that meet or exceed customer expectations
Which company is known for its TQM approach?
Amazon
Toyota
Zara
1. ______________ is not a process tools for TQM systems.
Process flow analysis
Histograms
Plier
Control charts
Inspection, scrap, and repair are examples of ______________
Internal costs
External costs
Costs of dissatisfaction
Societal costs
All of the following costs are likely to decrease as a result of better quality except ______________
Customer dissatisfaction costs
Inspection costs
Maintenance costs
Warranty and service costs
–––––––– are the charts that identify potential causes for particular quality problems.
Control chart
Flow chart
Cause and effect diagram
Pareto chart
Quality circles work best if employees are initially trained in ______________
Group dynamics
Motivation principles
Communications
All of the three
Quality Trilogy includes
Quality planning
Quality improvement
Quality control
All the three
elements of quality management system are ______________
Organizational structure
Responsibilities
Procedures
All the three
