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Worksheets

N5 Admin - Combined

Total questions: 93

Worksheet time: 47mins

Name
Class
Date
1.

How can a business ensure the safety of people?

a)

leave doors and windows open

b)

ensure staff wear ID badges and all visitors sign in

c)

do not install CCTV

d)

install secure entry systems

2.

How can a business ensure its property is safe?

a)

use a UV Marker pen to mark equipment

b)

leave equipment unattended

c)

lock all equipment away when not in use

d)

loan equipment out without using the sign out book

3.

How can a business keep information secure?

a)

use passwords

b)

have usernames to log on

c)

dust the monitor

d)

encryption

4.

Identify features from the data protection act

a)

Personal data shall be accurate

b)

Personal data should be shared

c)

Kept up to date.

d)

Data should be stored for a minimum of 10 years

5.
What makes a good password?
a)
Pa5sW0rd
b)
Password
c)
123password
d)
I don't know
6.

A new member of staff has deleted some of the template invoices on the system

a)

Make all master copies 'read only'

b)

Give new members of staff a long list of files that they shouldn't access

c)

Use encryption

d)

Install an anti-virus

7.

What does GDPR stand for?

a)

General Data Privacy Rights

b)

General Data Protection Regulation

c)

Generous Data Propaganda Review

d)

Good Data Policy Recording

8.

Who does GDPR affect?

a)

Businesses in the EU

b)

Anyone in the world, holding any data

c)

Only governments and public bodies

d)

Any business holding data on EU citizens, regardless of location

9.

What is personal data?

a)

Anything you want it to be

b)

Anything that can identify someone

c)

Only information that is not public

d)

Only information that is sensitive

10.
What is the name of the legislation that focuses on IT related crime?
a)
Data Protection Act
b)
GDSR
c)
Computer Misuse Act
d)
GDPR
11.
What year did the Computer Misuse Act come into force?
a)
1990
b)
1995
c)
1980
d)
1985
12.
What type of things can be classed as computer misuse?
a)
Looking at personal emails during work time
b)
Sending a joke on the work email to everyone in the system
c)
Using another member of staffs PC when they have left it unlocked
d)
Using a work computer to buy personal items
13.
Does the Data Protection act cover paper based records?
a)
Yes
b)
No
14.
How many principles are there in the new GDPR legislation?
a)
5
b)
6
c)
7
d)
8
15.
Stealing copyrighted work by downloading or copying it in order to keep, sell, or give it away without permission and without paying
a)
License
b)
Piracy 
c)
Plagiarize
d)
Public Domain
16.

What is copyright?

a)

A form of protection

b)

An image

c)

A form of protection for kidS

d)

Copies of work

17.

Who Owns the Copyright in a Work?

a)

You and family members

b)

Author who created it

c)

The president

d)

The government

18.
What is the definition of Customer Service
a)
the assistance and advice provided by a company to those people who buy or use its products or services.
b)
Offering a service, well and politely. 
c)
Doing a hair or beauty service without having a disagreement with your client.
d)
Doing a great job.
19.

Which of the following is a feature of good customer service? (pick 2)

a)

Putting the customer first

b)

Responding to emails a week later

c)

Ignoring phone calls from customers

d)

Providing a good after-sales service

20.

Which of the following are benefits of good customer service? (pick 2)

a)

Keeping loyal customers

b)

Poor competitive edge

c)

Higher staff turnover

d)

Attracting new customers

21.

Which of the following are impacts of poor customer service? (pick 2)

a)

Reduced costs

b)

Demotivated employees

c)

Lower staff turnover

d)

Loss of customers

22.

Which of the following are internal customers? (pick 2)

a)

Employees

b)

Consumers

c)

Managers

d)

Other businesses

23.

How can a business ensure they provide good customer care? (pick 2)

a)

Charge customers for calling them

b)

Respond to emails promptly

c)

Provide regular customer care training for employees

d)

Ensure they do not refund their item

24.
Which is NOT a key feature of good customer service?
a)
Providing a good after-sales service
b)
Dealing with complaints ineffectively
c)
Knowledgeable staff
d)
Regular and meaningful communication
25.
What is the best description of a mission statement?
a)
Short summary of an organisation's aims and objectives for staff to use
b)
Short summary of an organisation's aims and objectives for customers to use 
c)
Short summary of an organisation's aims and objectives for both staff and customers to use
d)
Short summary of an organisation's customer service evaluation results for staff to use
26.
Choose an example of good customer service.
a)
Food service assistands stands with their  backs to the customer
b)
A food service assistant smiles and greets the customer politely
c)
A food service assistant chews her nails whilst waiting for her customer to make their choice.
d)
A chef shouts at a colleague when they make an error with a food order.
27.

How do you handle a difficult customer who comes into the store for help?

a)

Pass off the customer onto other TSI student

b)

Hear customer out, calm customer and resolve situation

c)

Be disrespectful back to the customer

d)

Avoid interacting with the customer

28.

What does HASAWA stand for?

a)

Health and Social at work act 1066.

b)

Happy and Smiley at work act.

c)

Health and Safety at work act 1974.

d)

Howard and Steve are working Again.

29.

You should record an injury...

a)

In a diary

b)

On social media

c)

On your Google Drive

d)

In an Accident Report Book

30.
What must an employer regularly carry out to minimize danger in the workplace?
a)
Breaks.
b)
Risk Assessments.
c)
Meetings.
d)
Cups of tea/coffee.
31.

What do you do in the event of a fire?

a)

Raise the alarm and head to the fire assembly point

b)

Let the horses out

c)

Run

d)

Put the horses in the field

32.
Accident prevention is the responsibility of the employer.
a)
TRUE
b)
FALSE
33.
What does RSI stand for?
a)
Repetitive Standing Injury
b)
Real Strain Injury
c)
Repetitive Strain Injury
d)
Repeated Standing Injury
34.

Your computer screen should never be above?

a)

Your head

b)

Eye level

c)

Shoulder level

35.
Your legs should never be bent.
a)
True
b)
False
36.
What injuries may you get if you work on the computer for too long?
a)
Eye Strain
b)
Back ache
c)
RSI
d)
All of the above
37.
How do you get back ache?
a)
Sitting completely up straight
b)
Eating ice cream
c)
from typing for too long
d)
Slouching
38.

What is the hazard in this picture?

a)

The carpet

b)

The chair

c)

The cable

d)

The desk

39.
Who is basically responsible for your health?
a)
Parents
b)
Friends
c)
Yourself
d)
Goals
40.

What is a risk?

a)

A situation where there is danger present

b)

A band

c)

A new dance move

d)

A situation where there is no danger

41.

Which Package do we use for Spreadsheets?

a)

Microsoft Word

b)

Microsoft Publisher

c)

Microsoft Excel

d)

Microsoft Powerpoint

42.

What do we call this?

a)

Row

b)

Column

c)

Cell

d)

Workbook

43.

What is this?

a)

Row

b)

Column

c)

Cell

d)

Workbook

44.

What is this?

a)

Row

b)

Column

c)

Cell

d)

Workbook

45.

What is the highlighted cell reference?

a)

C9

b)

C10

c)

B10

d)

D9

46.

What is the highlighted cell reference?

a)

D3

b)

E3

c)

C4

d)

D4

47.

What is the highlighted cell reference?

a)

A1

b)

A2

c)

B1

d)

B2

48.

What does this do?

a)

Adjust row width

b)

Adjust row height

c)

Adjust column width

d)

Adjust column height

49.

What Correction needs carried out here?

a)

Adjust Row

b)

Adjust Column

c)

Wrap Text

d)

Merge Cells

50.

Which cell contains a multiplication (times) formula?

a)

B2

b)

B3

c)

B4

d)

B5

51.

Which cell contains the divide formula?

a)

B2

b)

B3

c)

B4

d)

B5

52.

Which cell contains the subtraction formula?

a)

B2

b)

B3

c)

B4

d)

B5

53.

Which cell contains the addition formula?

a)

B2

b)

B3

c)

B4

d)

B5

54.

What does this symbol mean?

a)

Sum

b)

Average

c)

Autosum

d)

Total

55.

What is the correct Formula to give an Average?

a)

Avrg(B3:B9)

b)

Average(B3:B9)

c)

=Average(B3:B9)

d)

=Avrg(B3:B9)

56.

What formula would give the total?

a)

=Max(B3:B9)

b)

=Total(B3:B9)

c)

Sum(B3:B9)

d)

=Sum(B3:B9)

57.

What formula gives us the highest sales?

a)

Max(B3:B9)

b)

Min(B3:B9)

c)

=Max(B3:B9)

d)

=Min(B3:B9)

58.

What formula gives us the lowest sales?

a)

Min(B3:B9)

b)

Lowest(B3:B9)

c)

=Lowest(B3:B9)

d)

=Min(B3:B9)

59.

Identify the following TASKS an Admin Assistant would carry out

a)

Create and update Spreadsheets

b)

Be patient

c)

Be approachable

d)

Organise travel and accommodation for managers

e)

Have good IT Skills

60.

Identify the following SKILLS an Admin Assistant should demonstrate

a)

Book meeting rooms

b)

A team player

c)

store files in the correct order

d)

Be organised

61.

Which item would you not find contained in a job description?

a)

Duties

b)

Salary/Wages

c)

Qualifications

d)

Job title

62.

Which items would you find in a person specification?

a)

Experience

b)

Salary/Wages

c)

Qualifications

d)

Line manager

63.

A job description and person specification combined is called a...

a)

Job advert

b)

Job poster

c)

Job sign

d)

Job assignment

64.

When applying for a job you might be asked to submit a...

a)

QV

b)

CV

c)

BV

d)

JV

65.

In order to select the right person for the job the company might...

a)

Check with the applicants previous employers

b)

Not ask the applicants previous employers

c)

Interview the candidates

d)

Pick names from a hat

66.
Honest and Trustworthy are
a)
Skills
b)
Duties
c)
Qualities
67.
Qualities of an administrator would be:
a)
Honest, trustworthy and reception duties
b)
Honest, trustworthy and team building
c)
Honest, trustworthy and organised
68.

A skill is...

a)

Something you have learned to to

b)

A good thing about your personality

c)

A task carried out by an admin assistant

69.

A quality is...

a)

Something you have learned to do

b)

A good thing about your personality

c)

A task carried out be an admin assistant

70.

A duty is...

a)

Something you have learned to do

b)

A good thing about your personality

c)

A task carried out by an admin assistant

71.

Time management is a...

a)

Duty

b)

Skill

c)

Quality

72.

Good work ethic is a...

a)

Skill

b)

Quality

c)

Duty

73.
Answering the telephone would be:
a)
Skill of an Administrator
b)
Quality of an Administrator
c)
Duty of an Administrator
74.

Communication is a...

a)

Skill

b)

Quality

c)

Duty

75.
Duties of an Administrator are
a)
Filing, taking minutes and being honest
b)
Filing, taking minutes and dealing with the mail
c)
Filing, taking minutes and time management
76.

What features make information on a website reliable?

a)

Accurate information with no spelling mistakes

b)

Pictures of celebrities are used

c)

Easy to find information

d)

Up-to-date information

77.

What are the consequences of using unreliable websites?

a)

Waste of time and money using information that is unreliable

b)

You will get a bad reputation if you make wrong decisions

c)

You could make a wrong decision if the information is inaccurate

78.

What features below make an unreliable website?

a)

Page layout is clear and easy to navigate

b)

Hyperlinks aren't working

c)

Lock symbol should be apparent when entering personal data

d)

Web address should end with recognisable suffixes

79.

File management is about...

a)

Choosing a cool name for a file

b)

Being able to find files quickly and easily

c)

Ensuring files are saved in a location that is suitable

d)

Ensuring files cannot be changed by those that should not

80.

File management is about...

a)

Choosing a cool name for a file

b)

Being able to find files quickly and easily

c)

Ensuring files are saved in a location that is suitable

d)

Ensuring files cannot be changed by those that should not

81.

Some good file management strategies are...

a)

Using sensible file locations

b)

Appropriate file names

c)

Regular antivirus updates

d)

Security on files

82.

What are some of the benefits of good file management?

a)

Saves time looking for files

b)

Less stressed employees

c)

Saves money for the company

d)

Saves space on network

83.

What are some of the consequences of poor file management?

a)

Risk of breech of GDPR

b)

Files can be lost

c)

Reputation of company can be damaged as customers may have their time wasted

d)

Slower system if their are too many files retained

84.

What does the term file management mean?

a)

How your manager is able to find your file.

b)

The way in which we organize our files and documents on the computer.

c)

How you organize the rough edges of your nails

85.

Why is it important that you name a document correctly?

a)

To allow anyone to access the file.

b)

So that it doesn't feel lonely

c)

To find it easily

86.

Why should you not give another person your password?

a)

Because it doesn't belong to them

b)

In case they access your files and use them or change them

c)

Because they should be able to guess it

87.

Backing up your files is important because....

a)

Computer drives could fail

b)

A virus could corrupt your work

c)

You could accidentally delete a file

d)

All of the above

88.

Identify the features of Corporate Image

a)

Logo

b)

Standardised documents - fonts/colours/graphics

c)

Shiny shoes

d)

Slogan

e)

Staff Uniform

89.

Identify the benefits of having a corporate image

a)

No recognisable brand

b)

Staff are more consistent

c)

Less professional reputation

d)

Instantly recognisable brand

90.

What are the consequences of a negative public image

a)

Less professional reputation

b)

More professional reputation

c)

Staff are less consistent

d)

No recognisable brand

91.

Which of the following are electronic methods of communication?

a)

Email

b)

Blog

c)

Letter

d)

Memo

92.

Which methods of communication would you use for an announcement of special offers to customers/potential customers?

a)

Word of mouth

b)

Social media

c)

Website

d)

Email

93.

Corporate image is the way that a company is perceived by others

a)

True

b)

False

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