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WorksheetsEC Products - Pit Stop
Total questions: 14
Worksheet time: 7mins
Which of the EC products name written correctly for HP-TP-PH?
Hot Purifier - Tall Purifier - Purifier Heat
Heat Purifier - Tower Purifier - Purifier Humidifier
Hot Purifier - Tower Purifier - Hot and Pure
Hair Purifier - Tall Purifier - Purifier Humidifier
TP04 shows a very bad AQ in the display. What should we do?
Make a referral to Link app issues, this can only be fixed by an expert
Delete the device from the app and make a new installation
Book a repair, the device must be broken
Advice the customer to clean the sensors
A PH01 shows this message in the display. What should we do?
Increase the airflow to eight or above. This may help you to reach your desired humidity level faster.
You have to start deep clean cycle
Switch off and unplug your machine. Leave for 10 seconds and then plug your machine back in and switch it on.
Displayed when ambient temperature drops below 5º and there is water in the tank.
A HP04 shows one of the following message in the display. What should we do?
We advise the customer to make a new installation because it’s a connection error.
We advice the customer to book a repair.
We advice the customer to reset the machine. Unplug the machine and leave it for 10 seconds. Plug the machine back in and retest.
We advise the customer to make a firmware update.
Customer complains about HP04 is not heating. What should we offer to the customer?
Turn off your device. Remove the combi filters and replace it again.
This is most likely a Main body issue and could be resolved by arranging an exchange.
The heater will not operate unless the target temperature is above the room temperature. Press the red temperature control button until the digital display on the Main body shows 37°C.
Book a repair.
What different types of filters do we use?
(2x) HEPA and Activated Carbon Filter.
(1x) HEPA Filter only.
(2x) HEPA and Activated Racoon Filter.
(1x) Activated Carbon Filter.
How many degrees can the 2018 model oscilate?
90
180
350
360
What are the main differences between 2016 Purifiers (TP02/DP02) and 2018 Purifiers (TP04/DP04)?
2018 Purifiers: LCD screen, 350° rotation, Filter in 2 Parts, Back-Air Stream, 1st conn. with Bluetooth
There are no differences apart from the connection type (WEP instead of WPA2)
Is the pure cool me a connected devise ?
yes
no
Till how many degrees can our heating product warm up?
30
37
40
42
Dyson Link App. What does it do? Choose all correct answers.
Adds extra functionality
Register the user's machine
Provides product support
Provides the user with info
Includes user manuals
What is the difference between Pure Hot&Cool and Pure H&C Cyrptomic?
Color and filter system
Total Airflow
Connectivity
Oscillation
How often do we recommend our HP04-TP04 users to change them (based on normal daily use, 12 hours every day)?
wash once per month
once per 6 months
Hepa filter lifetime, Carbon filter once per year
Once per year
yes
no
