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WorksheetsCATC Session5 Tuesday, 2nd March
Total questions: 10
Worksheet time: 8mins
What are four items that are commonly requested by guests?
Additional bedding
Extra tea, coffee, sugar and milk sachets
Cleaning and servicing of staff changing rooms
Extra bathroom guest supplies
A power conversion board
What are two examples of housekeeping requests made by staff?
towels for gymnasiums
additional bedding
order and supply of staff uniforms
extra hangers for clothes, extra pillows, extra blankets
Answer ‘True’ or ‘False’ to the following statement: You don’t need to write down details of a request if you are going to handle the request yourself.
true
false
When a guest makes a request, what information should you record?
Guest name
Room number
Phone number
Specifics of the request
Time for delivery to the room that was agreed to
Answer ‘True’ or ‘False’ to the following statement: You don’t always need to agree on a delivery time with a guest.
true
false
Answer ‘True’ or ‘False’ to the following statement: If there is a delay and the guest is angry, the best thing to do is identify who is to blame.
true
false
Answer ‘True’ or ‘False’ to the following statement: Even if another department is delivering an item that a guest requested with you, it is good to follow up with guest to ensure they received it.
true
false
What are three pieces of information a guest may request from you?
Information on the products and services offered by the establishment
Availability of services, hours, location of meals, services and equipment
Personal information of management or staff
Requests for information about local services, attractions, transport, shopping, entertainment, bars, places to eat.
If a guest wanted information regarding restaurants in the hotel, what can you give the guest?
Copies of menus
Opening hours
Phone number for restaurants
Manager's personal number
"Operating technologically-based items" is assistance you can provide to ...
Honeymooners
Elderly people
Businessman
