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Written Communication

Total questions: 145

Worksheet time: 1hrs 9mins

Name
Class
Date
1.

In business, which of the following tones should be part of every written communications?

a)

Polite

b)

Funny

c)

Sarcastic

d)

Vague

2.

Which of the following is NOT one of the three basic questions you should answer before writing any business communication?

a)

"What font should be used?"

b)

“Who is the audience?”

c)

“What is the purpose?”

d)

“What tone should be used?”

3.

In business writing, which item DOES NOT drive tone?

a)

“Paragraph length”

b)

“Sentence structure”

c)

“Font style”

d)

Word choice”

4.

In business writing, which statement best describes "tone?"

a)

“The attitude shown towards the audience”

b)

The visual look and feel of document”

c)

“The length of the document”

d)

“The information given to the audience”

5.

What section of an email comes after the body?

a)

“Signature”

b)

“Header”

c)

“Salutation”

d)

“Attachments”

6.

What is a salutation?

a)

“A greeting”

b)

“A closing”

c)

“A declaration”

d)

“An announcement”

7.

Which list shows the correct order for sections in a business letter?

a)

A

b)

B

c)

C

d)

D

8.

What phase of the writing process should someone review your material?

a)

Revising

b)

Prewriting

c)

Drafting

d)

Editing

9.

Which list shows the correct order for the steps in the writing process?

a)

A

b)

B

c)

C

d)

D

10.

What is the inside address in a business letter?

a)

“The receiver's address”

b)

“The return address”

11.

In a business email, it is OK to leave the Subject Line in the header blank.

a)

Yes

b)

No

c)

Maybe

12.

Where should you put a call to action in a business letter?

a)

“In the Body's Conclusion”

b)

“In the Body's Introduction”

c)

“In the Closing”

d)

“In the Salutation”

13.

What phase of the writing process do you create a rough copy of the material?

a)

“Drafting”

b)

“Prewriting”

c)

“Revising”

d)

“Editing”

14.
_____________________ is a group of people watching or listening to a performance or reading a published work.
a)
genre
b)
brainstorming
c)
thesis statement
d)
audience
15.
______________________________ is a statement which lays out the organization of a writing project.
a)
graphic organizer
b)
thesis statement
c)
personal observations
d)
introductory paragraph
16.
_______________________________ is the inscription of information.
a)
brainstorming
b)
argumentative essays
c)
thesis statement
d)
written communication
17.
_____________________________ is the type of written communication used in the workplace.
a)
written communication
b)
adverb clause
c)
professional writing
d)
support paragraph
18.
________________________________ is the serial arrangement in which things follow a logical order or a recurrent pattern.
a)
sequentially
b)
priority sequence
c)
personal observations
d)
facts
19.
_______________________________ are impressions gathered from observing a person, place or object. 
a)
facts
b)
personal observations
c)
priority sequence
d)
thesis statement
20.
______________________ are details based on research or investigation. 
a)
concluding paragraph
b)
introductory paragraph
c)
personal observations
d)
facts
21.
_________________________ is the paragraph which explains the evidence for the main argument or provide more detail about the topic.
a)
introductory paragraph
b)
support paragraph
c)
concluding paragraph
d)
priority sequence
22.
______________________________ is the paragraph which explains the main topic or argument and presents the importance of the topic or argument. 
a)
concluding paragraph
b)
introductory paragraph
c)
support paragraph
d)
priority sequence
23.
_________________________________ is the paragraph which summarizes the information given in the preceding paragraphs. 
a)
concluding paragraph
b)
support paragraph
c)
introductory paragraph
d)
priority sequence
24.
___________________________ is the arrangement of events or things from the most important or significant to the least important or significant. 
a)
introductory paragraph
b)
support paragraph
c)
concluding paragraph
d)
priority sequence
25.
______________________________ are visual representations of ideas. 
a)
brainstorming
b)
editor's marks
c)
graphic organizer
d)
argumentative essays
26.
______________________________ are visual representations of ideas. 
a)
brainstorming
b)
editor's marks
c)
graphic organizer
d)
argumentative essays
27.

What is written Communication?

a)

Written communication is when lazy students read

b)

Written communication is a professional who invent, design, analyze, build, and test machines, systems, structures and materials to fulfill objectives and requirements while considering the limitations imposed by practicality, regulation, safety, and cost

c)

Written communication involves any type of interaction that makes use of the written word. Communication is a key to any endeavor involving more than one person.

d)

Written communication is a heat engine where the combustion of a fuel occurs with an oxidizer

28.

Types of written communication

a)

Argumentative text, descriptive text

b)

Informative text, literary text

c)

Bahavagita text, Tandoori text

d)

Noleimus text

29.

Plot (narrative)

a)

refers to the differents periods of ceramic in Nicaragua

b)

refers to a chemical reaction

c)

refers to the sequence of events inside a story where each event affects the next through the principle of cause-and-effect.

d)

refers to typical dishes during the Ahuizotes celebration

30.

Theme (narrative)

a)

refers to the sequence of events inside a story where each event affects the next through the principle of cause-and-effect.

b)

is the organisations of thoughts and/or ideas which is used to determine organisational technique

c)

is the course or arrangement of events

d)

In contemporary literary studies, a theme is a central topic a text treats.

31.

Dialogue

a)

In contemporary literary studies, a theme is a central topic a text treats.

b)

is a written or spoken conversational exchange between two or more people, and a literary and theatrical form that depicts such an exchange.

c)

the organisations of thoughts and/or ideas which is used to determine organisational technique

d)

the unifying subject or idea

32.

Characterization

a)

is a written or spoken conversational exchange between two or more people, and a literary and theatrical form that depicts such an exchange.

b)

the course or arrangement of events

c)

is the representation of persons in narrative and dramaticworks of art.

d)

the organisations of thoughts and/or ideas which is used to determine organisational technique

33.

Setting (narrative)

a)

is the representation of persons in narrative and dramaticworks of art.

b)

a reciprocal conversation between two or more persons

c)

the organisations of thoughts and/or ideas which is used to determine organisational technique

d)

is both the time and geographic location within a narrative, either nonfiction or fiction.

34.

Description

a)

is both the time and geographic location within a narrative, either nonfiction or fiction.

b)

the unifying subject or idea

c)

definitions of things in the composition

d)

the time and location in which the composition takes place

35.

Stylistics or style

a)

definitions of things in the composition

b)

conveying one or more emotions or feelings through words

c)

the organisations of thoughts and/or ideas which is used to determine organisational technique

d)

a branch of applied linguistics, is the study and interpretation of texts of all types and/or spoken language in regard to their linguistic and tonal style, where style is the particular variety of language used by different individuals and/or in different situations or settings.

36.

Setting tone or mood

a)

a branch of applied linguistics, is the study and interpretation of texts of all types and/or spoken language in regard to their linguistic and tonal style, where style is the particular variety of language used by different individuals and/or in different situations or settings.

b)

a reciprocal conversation between two or more persons

c)

conveying one or more emotions or feelings through words. It is the atmosphere of the narrative.

d)

the unifying subject or idea

37.

Writer's voice

a)

conveying one or more emotions or feelings through words. It is the atmosphere of the narrative.

b)

a reciprocal conversation between two or more persons

c)

the organisations of thoughts and/or ideas which is used to determine organisational technique

d)

is a metaphorical term by which some critics refer to distinctive features of a written work in terms of spoken utterance. the individual writing style of the author

38.

Neutral messages communicate simple facts neither positive or negative.

a)

True

b)

False

39.

Negative messages are positive and uplifting

a)

True

b)

False

40.

To have a friendly feeling or attitude

a)

Goodwill

b)

Goodspeed

41.

Use an indirect approach to prepare a positive message?

a)

True

b)

False

42.

Proofreading is the third phase of preparing a document?

a)

True

b)

False

43.

Drafting is the final stage in the document production?

a)

True

b)

False

44.

The style or manner in which the writer or speaker shows.

a)

Slang

b)

Teeth

c)

Tone

d)

Graciously

45.

To speak with words that are not normally used in a professional setting

a)

Text

b)

Slang

c)

Words

46.

A set of accepted rules and customes are called

a)

Rules and Regulations

b)

Protocol

c)

Steps

d)

Procedures.

47.

Some letters have business

a)

The return sender

b)

The standard letters

c)

Letterhead

48.

There is only 1 form of business communication

a)

True

b)

False

49.

When writing a business correspondance please consider the

a)

Audience

b)

Message

c)

Purpose

d)

All of the above

50.

Proofreading allows the writer to check and verify the spelling or wording of a document.

a)

True

b)

False

51.

Persuasive messages main purpose is to inform the reader of a specific thing.

a)

True

b)

False

52.

Goodwill is to have a friendly feeling or attitude.

a)

True

b)

False

53.

Julie Henderson

123 Main Street

Lenexa, KS 66222

is an example of what part of the business letter?

a)

Heading

b)

Signature Line

c)

Recipients Address

d)

Body

54.

Dear Mrs. Collins, (comma)

is a proper Salutation for a business letter.

a)

TRUE

b)

FALSE

55.
Dear Mr. Zuck:
is an example of a...
a)
Subject Line
b)
Salutation
c)
Greeting
d)
Complimentary Closing
56.
Sincerely, 
is an example of a...
a)
Closing Line
b)
Signature Line
c)
Complimentary Closing
d)
Complimentary Line
57.
There are 4 enters after the _____________ and __________.
a)
Heading and Salutation
b)
Complimentary Closing and Recipients Address
c)
Complimentary Closing and Salutation
d)
Body and Recipients Address
58.
Why are there 4 enters after the complimentary closing?
a)
To make room for the letterhead
b)
To make room for the body
c)
To make room for your signature 
d)
To maker room for your address
59.
When you sign a letter, it can only be in what 2 colors of ink?
a)
Red or Black
b)
Blue or Red
c)
Black or Blue
d)
Pencil or Blank Ink
60.
The heading includes...
a)
Your Address and Date
b)
Recipients Address and Date
c)
Your Address
d)
Your Address and Time
61.
There is a 2 inch top margin set for what purpose?
a)
Room for the signature line
b)
For the letterhead
c)
For you to sign your name
d)
For the business' address
62.
__ spaces separate the zip code and state of any address
a)
4
b)
1
c)
2
d)
3
63.
4/5/2017 is an appropriate date to use in a business letter.
a)
TRUE
b)
FALSE
64.
Which of the following is not something you need to do before you start typing the actual letter? 
a)
Change Margins (1 inch top, bottom, left, and right)
b)
Set After spacing to 0
c)
Change font to a Serif font
d)
Change font size to 12 minimum n
65.

The correct punctuation to use after a salutation is

a)

A comma only

b)

A colon only

c)

A comma or colon

d)

A colon or exclamation mark

66.

There are 2 different kinds of fonts that can be used to write a formal business letter. What are they called?

a)

With and WIthout Feet

b)

Script and decorative

c)

Serif and Sans Serif

d)

Bold and Italicized

67.
The margins for a business letter are
a)
2 inch top, 1 inch left, right, and bottom
b)
1 inch top, right, left, and right
c)
2 inch top & bottom and 1 inch right & left
d)
1 inch top, 2 inch right, left, bottom
68.
The last part of a business letter is the
a)
Complimentary Closing
b)
Salutation
c)
Signature Line
d)
Signed Signature 
69.
Which part of the letter is the date included in?
a)
Body
b)
Heading
c)
Recipients Address
d)
Complimentary Closing
70.

What type and size should the font be for a business letter?

a)

11, Times New Roman

b)

13, Script

c)

12, Times New Roman

d)

10, Courier

71.
Serif means_____
a)
Foot
b)
Lines
c)
Curves
d)
Shoes
72.

You have a new business partner and you send him/her an enquiry. Choose the appropriate salutation.

a)

Hey guys

b)

Dear Ladies and Gentlemen

c)

Dear Sir or Madam

d)

Dear Mr. and Mrs.

73.

Choose the correct preposition. "I saw your advert..."

a)

on the internet.

b)

in the internet.

c)

at the internet.

d)

of the internet.

74.

You are interested in the goods of a company and want more information. Choose the correct type of letter.

a)

Enquiry

b)

Offer

c)

Order

d)

Complaint

75.

Choose a proper closing phrase.

a)

CU soon;-)

b)

I look forward to hearing from you.

c)

I look forward to hearing of you.

d)

I look forward to hear from you.

76.

Choose a proper complimentary close.

a)

Your Ben

b)

Your sincerely

c)

With friendly greetings

d)

Yours sincerely

77.

What are the English words for "Prospekt"?

a)

prospect

b)

leaflet

c)

brochure

d)

catalogue

78.

What are the English words for "Prospekt"?

a)

prospect

b)

leaflet

c)

brochure

d)

catalogue

79.

Choose the correct tense!

a)

I saw your advert last week.

b)

I have seen your advert last week.

c)

I am seeing your advert last week.

d)

I see your advert last week.

80.

Before you seal or send your letter, make sure to _________ it.

a)

proofread

b)

justify

c)

indent

81.

You will be notified as soon as your registered letter reaches the _____________ and is signed for.

a)

sender

b)

recipient

c)

closure

82.

Memos are usually used for ________ communications.

a)

internal

b)

internet

c)

public

83.

I decided not to interview her because the _______ in her cover letter was very poor.

a)

grammar

b)

heading

c)

letter

84.

The __________ about the meeting was posted on the bulletin board for everyone to read.

a)

memo

b)

email

c)

receipt

85.

I ate a piece of chocolate cake.

a)

Active voice

b)

Passive Voice

86.

With block format, all new paragraphs are indented.

a)

True

b)

False

87.

In business letters a salutation is generally followed by a comma or a colon.

a)

True

b)

False

88.

Business letters should be simple and easy to read.

a)

True

b)

False

89.

It is advisable to wait a day between writing and sending an important letter.

a)

True

b)

False

90.

The date on a business letter should appear after the salutation.

a)

True

b)

False

91.

An "Enclosure" note should appear below the typed name of the sender at the end of the letter.

a)

True

b)

False

92.

The first paragraph of a business letter should be comprised entirely of "small talk".

a)

True

b)

False

93.

Contact suggestions generally appear in the closing paragraph of the letter.

a)

True

b)

False

94.

Identifying the audience is one of the first steps in planning a business letter.

a)

True

b)

False

95.

Identifying the audience is one of the first steps in planning a business letter.

a)

True

b)

False

96.

It is considered standard formatting to include the recipient's address before the salutation in a business letter.

a)

True

b)

False

97.
How is a business letter different from a personal business letter? 
a)
letterhead
b)
return address
c)
typist's initials
d)
all of the above
98.
How many enters are there between the return address and the date?
a)
1
b)
2
c)
 3 
d)
4
99.
What is a salutation?
a)
Closing
b)
Greeting
c)
Address
d)
Signature 
100.
How many enters are there for the signature (after Sincerely,)?
a)
1
b)
2
c)
3
d)
4
101.
How many paragraphs should a typical business letter have?
a)
1
b)
2
c)
3
d)
4
102.
A personal business letter is sent from whom to whom?
a)
An individual to an individual
b)
An individual to a business
c)
A business to an individual 
d)
A business to a business
103.
A business letter is sent from whom to whom?
a)
A business to another business
b)
An individual to a business 
c)
A business to an individual
d)
Both A & C
104.
In a business letter, when do you double space?
a)
After the date
b)
After each paragraph
c)
After the closing
105.
The top margin for business letters is:
a)
1 inch
b)
1.5 inches
c)
2 inches
d)
1/2 inch
106.
When should you use a quadruple space in a business letter?
a)
After the date
b)
After the complimentary closing
c)
After the salutation
d)
Both A and B are correct
107.
Which of the following is the most commonly used format for business letters?
a)
Modified Block
b)
Block
c)
APA
108.
Which of the following statements about block style letters is NOT true?
a)
All lines start at the left.
b)
You do not indent in block style letters.
c)
The date and the complimentary close start at the center of your page.
109.
The message of a business letter is located in the _____________ of the letter
a)
body
b)
salutation
c)
closing
d)
heading
110.
The return address belongs to___________
a)
the letter writer.
b)
the recipient of the letter.
111.
If you quadruple space, how many blank spaces are you leaving between lines of text?
a)
One
b)
Two
c)
Three
d)
Four
112.
Reference initials belong to the typist not the letter writer.
a)
True
b)
False
113.
Which is the correct way to format the reference initials?
a)
pw
b)
P.W.
c)
PW
d)
p.w.
114.
Which date is correctly typed for a letter?
a)
September 28, 2015
b)
Sept. 28,2015
c)
9/28/15
d)
September 28,2015
115.
Does the letterhead contain?
a)
The name of the company
b)
The address of the company
c)
The company logo
d)
All of the above
116.
Inside address belongs to the:
a)
Recipient
b)
Letter writer
c)
Typist
117.
The tone of a business letter should be:
a)
Formal
b)
Casual
c)
Polite
d)
Both A and C are correct
118.
What is the name of the conclusion or ending part of a business letter?
a)
complimentary closing
b)
enclosure
c)
date
d)
body
119.
If you add a resume, application or something else with your letter, what notation do you have to write on the letter itself to indicate that there is something else in the envelope?
a)
body
b)
signature area
c)
saluation
d)
enclosure
120.
Dear Mr. Jones: - this is an example of ______________ 
a)
inside address
b)
salutation
c)
complimentary closing
121.
The body of a letter is _ spaced.
a)
quadruple
b)
single
c)
double
122.
Double Space= enter key ___ times?
a)
1
b)
2
c)
4
123.
Block formatting means that everything begins at the _________.
a)
left
b)
right
c)
center
124.
Which font would NOT be appropriate for a business letter?
a)
Times New Roman
b)
Calibri
c)
Curlz MT
d)
Arial
125.

Single Space

a)

Pressing the return key once

b)

Pressing the return key twice

c)

Pressing the return key three times

d)

Pressing the return key four times or quadruple

126.

Mixed Punctuation

a)

A colon or comma is keyed in the salutation and a comma is in the complimentary close.

b)

No punctuation is used

c)

Is the return address

d)

Is the inside address

127.

Keyed Name

a)

The author’s name typed after the complementary close

b)

Is used in the salutation

c)

Is used in paragraphs in a letter

d)

Is used to show where the letter came from

128.

Complimentary Close

a)

Ending of the letter. Example: Sincerely yours, Regards, Best.

b)

Greeting of the letter. Example: Dear Mr. Davis

c)

Used to show the details of the letter

d)

Shows who typed the letter

129.

Block Style

a)

A typing style for a letter or memo in which all the text is aligned at the left margin.

b)

Where a letter is centered

c)

Shows the address where the letter is going

d)

Shows the end of the letter

130.

Personal Business Letter

a)

A letter written by an individual to deal with business of a personal nature. (A letter that is sent from an individual to a person or business/organization.)

b)

is used to take notes

c)

is used to make invitations

d)

is used to make cards

131.

Signature

a)

Author’s handwritten/signed name. Placed on the printed copy of the letter

b)

Is used to show the return address

c)

Is used to show the delivery address

d)

Is used to let the reader know the letter is over

132.

stage

a)

where you can find the save, save as and print commands in Word.

b)

where you can set a font choice

c)

where you choose a font's color

d)

where you can check a letter's spelling

133.

home tab

a)

The main tab in Word where the font and size can be set

b)

Where margins of a business letter can be set

c)

Is used to show the date a letter is written

d)

Is used to show the ending of a letter

134.

review tab

a)

the tab where editing functions can be found such as Spell Check

b)

the tab where the print choice can be made

c)

the tab that lets you move over several spaces at a time

d)

the tab where the ruler can be turned on

135.

font

a)

the icon where the way words look in a document can be chosen

b)

the icon used to pick the color of a word

c)

the icon that is used to highlight words

d)

used to indent sentences

136.

return address

a)

the address of the person sending the letter

b)

the address of the person getting the letter

c)

shows the closing of a letter

d)

shows the date a letter was written

137.

complementary close

a)

Shows the end of the letter.

b)

is the greeting of fthe letter

c)

holds the main information in a letter

d)

shows who typed the letter

138.

return address

a)

the address of the person sending the letter

b)

the address of the person getting the letter

c)

shows the closing of a letter

d)

shows the date a letter was written

139.

salutation

a)

a greeting used to begin a letter

b)

used to show the ending of a letter

c)

shows the date a letter was written

d)

is the address of the person sending the letter

140.

enclosure

a)

written under the sender's name to show that other items are enclosed with the letter

b)

a double space

c)

shows when a letter was written

d)

is equal to four spaces

141.

QS or quadruple space

a)

four line spaces used between the return address and the inside address or between the complementary close and the writer's name.

b)

two line spaces used between paragraphs in the letter body

c)

used to set font size

d)

is a good choice for a font

142.

spell check

a)

is used to make sure spelling is correct in a document.

b)

is not needed when writing a business letter

c)

adjusts the color of the font

d)

lets the reader know when the letter was written

143.

block style

a)

a type of letter that does not have indented paragraphs

b)

a type of letter that has indented paragraphs

c)

is a font choice

d)

shows the date the letter was written

144.

double space

a)

the spacing between paragraphs in the body of a business letter

b)

is equal to 12 point font size

c)

is equal to four presses of the enter key

d)

is used between the complementary close and the signature line

145.

Comic Sans, Chiller, Old English

a)

Types of fonts that are NOT used in business letters

b)

Fonts that can be used for business letters

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