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WorksheetsRecap Kursus Change Management
Total questions: 18
Worksheet time: 20mins
“Change management is the application of the processes and tools to manage the __________________________ from the current state to a new future state so that the desired results of the change (and expected return of investment) are achieved” (Hiatt & Creasey; 2012)
services side of change
legal side of change
power
people side of change
By changing behaviour, change management entails managing the effects of changes to:
New business processes
Organisational structure
Organisational culture
All of the above
These are the benefits of change management for organisations except:
Effectiveness and efficiency in the organisation is maintained or improved
Increased employees grievances and disengagement
Creates an opportunity for the development of best practices, leadership and team development
Helps in aligning existing resources within the organisation
The management of Jabatan XYZ wants to introduce a new monitoring system for their enforcement activities. Notice were given 2 weeks before the system was launched by the Director General and all the officers were given a 3-day training and are expected to fully utilised the new monitoring system a month after its launching in June 2019. By June 2020, the management found that only 30% of their employees were using the system.
The reason(s) behind the employees not embracing the change initiatives is/are:
Logistical and tactical details were overlooked
Lack of communication
Strategic shortcomings
All of the above
Under Kotter’s 8-Steps Change Management Model, Changing Direction involves:
Empower others to act on vision and Plan for and create short term wins
Establish a sense of urgency and Form a powerful guiding coalition
Create a vision and Communicate the vision
Consolidate improvements and produce more change and institutionalise new approach
Change that can happen at the project level include the following changes:
Components of project
Budget allocation
Schedule
All of the above
When the former Ministry of Energy, Science, Technology and Climate Change (MESTECC) launched the Roadmap Towards Zero Single-Use Plastics 2018 – 2030, it was stated that the Roadmap takes into account the environmental problems and potential health effects relating to plastic use. Based on Kotter’s 8 Steps Change Model, which step does this refer to?
Form a powerful coalition
Establish a sense of urgency
Create Short-Term Wins
Unfreeze
These are the primary reasons for change management except:
Aligning organisational practice with organisational values
Building needed capabilities
Maintaining status quo
Preparing the organisation for the future
The reasons for resisting change are:
Fear of the unknown
Conformity to norm and culture
Loss of benefits
All of the above
The role of leaders in change management are all of these except:
Feedback Provider
Problem maker
Goal Setter
Problem solver
Incremental change aims to improve internal alignment between existing organisational components to do thing better and improve the efficiency of the organisation
True
False
Prosci's 3-Phase Process includes all the below phases except:
Managing Change
Change sustainability
Preparing for change
Reinforcing Change
These actions may overcome barriers in change management except
Involving all levels of staff in the change process
Overlooking need for change
Leading by example
Communicating with staff and stakeholders
When people are disengaged with the change initiative, they tend to:
Ignore related events, trainings and meeting
Be inactive in discussions
Agree to proposals without questioning them
All of the above
Kurt Lewin's Change Management Model is based on the analogy of melting a block of ice, and then refreezing it into a new shape
True
False
During the Unfreeze stage, among the action that you can take is:
Involve people in the process
Ensure strong support by management
Dispel rumours
Provide support and training
If you were to implement a change initiative in your agency, which change management model would you choose?
Who will be affected by change initiatives introduced by your agency?
