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WorksheetsSMB - Quiz #1
Total questions: 21
Worksheet time: 35mins
What is the correct disposition and type of contact?
Spoke with GK or DM set for call back without specific time and date.
CBHOLD - Call back
Non - Contact
CALLBK - Call back
Contact
HU - Hung Up
What is the correct disposition and type of contact?
Customer Hung Up onset of the call
HU - Hung Up
Contact
NIO - NI - Others
Non - Contact
DC - Disconnected Number
What is the correct disposition and type of contact?
Spoke with GK asked to send Email
EMC - Email Conversation
Non - Contact
SEG - Sent Email GK
Contact
SED - Sent Email - DM
What is the correct disposition and type of contact?
Spoke with DM or Influencer, requested for a callback with Specific Time and Date
CALLBK - Call back
Non - Contact
NIS - NI - Service
Contact
CBHOLD - Call back
What is the correct disposition and type of contact?
Spoke with DM not interested with no reason provided
NIO - NI - Others
Non - Contact
HU - Hung UP
Contact
NIS - NI - Service
What is the correct disposition and type of contact?
Spoke with DM and requested for an email
Non - Contact
SED - Sent Email - DM
Contact
EMC - Email Conversation
SE - Sent Email
What should we put in creating Opportunity?
Existing Customer Conversion Incentive
Kinetic ABPO Marketing Leads:
Not applicable
CSMB ABPO
Kinetic ABPO Near Net Fiber 2021
What is our Individual Target for Revenue?
$500
$400
$250
$5000
What is our individual Quality Score target?
95.01%
96.00%
94.99%
95.00%
What is the required average accounts handled daily?
(a)
How many attempts we should do before closing an account for Near Net Fiber?
(a)
During call conversation, what are the things we need to verify before setting an appointment?
Name, Service Address, Phone Number, Email Address, Time and Date
Name, Company Name, Service Address, Phone Number, Email Address, Date
Last Name, Email Address, Phone Number
Decision Maker, Name, Email Address, Address, Phone Number, Time
Customer requested to send an email, after 2 days you tried to call the customer and did not responded. Should we have to do a follow up email, right away?
True
False
You found out that you only have 60 accounts left. Are you supposed to ask for a lead transfer?
True
False
What is the correct Subject for Email Endorsement?
CSMB ABPO Near Net | (ACCT NAME) - UPSELL
CSMB ABPO Near Net Fiber | (ACCT NAME) - UPSELL
CSMB ABPO Near Net | (ACCT NAME) | UPSELL
ATTN: CSMB ABPO Near Net | (ACCT NAME) - UPSELL
What are the benefits of having a Dedicated Internet?
Symmetrical Upload/Download speeds
Can be accessed anytime, anywhere
Service Level Agreement of 99.99%
Disaster Avoidance Feature
Connect remote employees or multiple locations to your network using VPN.
During the conversation. What are the important things that we need to remember? Check the applicable answers.
Converse Naturally
Making sure that it's a DNC
Ask Relevant Questions
Timely Disposing of the Call
Features and Benefits
How can we identify if the credited is considered as a pass?
Has movement/progress
Updated opportunity status with valid contact
Marketing email
Follow up
Close Date
When is our scheduled Internal Calibration Session?
Every Tuesday and Friday
Every Monday and Thursday
Every Monday and Wednesday
Every Monday and Friday
Are we allowed to contact the Account Manager through other platforms if we are doing follow-ups?
True
False
Please provide your feedback/suggestions to help us improve our learning activities.
