WorksheetsCounselling
Total questions: 108
Worksheet time: 53mins
An Employer has a Duty to?
Provide a Safe working environment.
Provide a clean working environment.
Provide a Ventilated working environment.
Provide a Well Lit working environment.
Which of these roles rely on the participant being told an answer?
Counselling
Mentoring
Teaching
Coaching
When accountability becomes an issue, make sure that...
...everyone is copied into your email.
...you speak to the team and raise issues.
...you speak to your manager and raise issues.
...you speak to your coachee and use funneling questions to identify the barriers.
How often should you monitor your coachees and the evidence they need?
It's their responsibility, not ours.
Assessment Points
Weekly
Monthly
The goal of coaching is building ______________________ .
awareness
responsibility
self-belief
All of the above
Which of the following is correct definition about Coaching?
Focuses on assisting & giving advice in resolving issues by looking at past/present or where/what
Focuses on passing on advice and experience of a person who has been there and done it before
Focuses on treating or healing a psychological disorder due to past difficulties that hampers present emotional functioning
Focuses on goal achievement and performance improvement by inspiring new thinking that seeks new possibilities & take new actions towards achieving a goal
The letters G & R in the GROW model coaching stands for
Goals; Requirement
Goals; Reality
Go; Reality
Getting; Reality
To use coaching successfully, we have to adopt ______________________.
an optimistic view
a flexible thinking
a critical mindset
a design mindset
The GROW model is a tool designed to
Ensure proper growth among all employees
Evaluate the employee’s performance
Structure coaching sessions with employees and keep your coaching conversation on track
Assist the manager in writing the employee’s performance report
The letter 0 in the GROW model coaching stands for
Options
Outcome
Observation
Organize
The letter W in the GROW model coaching stands for
Work
Will/Way forward
Wonder
We
Employers have a responsibility to provide?
Refreshments.
Adequate Staff Training.
Snacks.
Staff Seating.
Employers have a responsibility to provide?
Health & Safety Training.
Health & Safety Information.
Risk Assessments.
Toolbox Talks.
All of the above.
Employers have a responsibility to provide?
Health & Safety Training.
Health & Safety Information.
Site Inductions.
Toolbox Talks.
All of the above.
Employers have a responsibility to provide?
Health & Safety Training.
Health & Safety Information.
Risk Assessments.
Supervision.
All of the above.
Employers have a responsibility to provide?
Risk Assessments.
PPE.
Personal Protective Equipment.
Shower Facilities.
All of the above.
Employers have a responsibility to provide?
Risk Assessments.
Hazard Reporting Procedures.
Personal Protective Equipment.
Eating Facilities.
All of the above.
Employers have a responsibility to provide?
Risk Assessments.
Personal Protective Equipment.
Recreational Facilities.
Near Mis Reporting Proceedure.
All of the above.
Employers have a responsibility to provide?
Hazard Reporting Procedures.
Accident Reporting Procedures.
Near Mis Reporting Procedures.
Water Leak Reporting Procedures.
All of the above.
Employers have a responsibility to comply with?
Sections 1 to 10 of the Health & Safety at Work Act 1974
Sections 2 to 9 of the Health & Safety at Work Act 1974
Sections 3 to 8 of the Health & Safety at Work Act 1974
Sections 4 to 6 of the Health & Safety at Work Act 1974
All of the above.
Employers have a responsibility to provide?
Shower Facilities.
Recreational Facilities.
Display Public Liability Insurance Certificate.
Health & Safety Law Poster.
Employers have a responsibility to provide?
Shower Facilities.
Recreational Facilities.
Welfare Facilities.
Counselling Facilities.
Employees have a responsibility to?
Report Major Accidents using RIDDOR.
Work Safely.
Turn up on time.
Clean the toilets.
Employees have a responsibility to?
Work in Partnership with Employers.
Work in Partnership with Each other.
Work in Partnership with The HSE.
Work in Partnership with RIDDOR.
Three pillars of HRM or the main functional areas of HRM are
Competency Building, Commitment Building, Culture Building
Skills Development, Attitude Development and Knowledge Development
Human Resource Development, Industrial Relations and Human Resource Administration
Recruitment, Skill development and Retention
What is the incorrect statement
Artificial Intelligence will transform the way we work
In last few decades there was a major shift from manual work to knowledge work
Managing knowledge workers is different from managing manual workers
Demand for technological skills will go down in future
What is not true about competencies
A Competency is an underlying characteristic of a person which enables him/her to deliver superior performance in a given job
Competencies are like an iceberg, with skills and knowledge forming the tip.
Different levels of competencies produce different outputs
Competencies cannot be developed
Employee Value Proposition is
A unique set of offerings and values that positively influence targeted candidates
Salary offered to a newly joined employee
Number of permanent employees in an organization
Value of an employee in job market
There is no difference between Talent Acquisition and Recruitment
True
False
Performance Management is a continuous process
True
False
A performance management system must ensure improvements in all levels
True
False
Individual employee goals may not be linked to organizational goals
True
False
Performance appraisal and performance management are same concepts
True
False
A work environment with a learning culture is one in which employees are encouraged to learn and grow
True
False
Coaching is a collaborative process where managers encourage employees to come up with their own solutions
True
False
Blooms Taxonomy has six levels for creating training objectives
True
False
Main components of Performance management process are
Planning, Monitoring, Developing, Rating, Rewarding
Coaching, Mentoring, Counselling, Feedback
Planning, Organizing, Executing, Evaluating
Targets, Achievements, Improvements, Benefits
Sandwich method in providing feedbacks means
Treating your employee with good refreshment
Discussing good points first and then going on to issues where improvement may be needed. Ending with positive points
Trying to get employees to suggest their own solutions
Providing your solution to an existing issue
Steps of Systematic Process of Training are
Design, Analyze, Evaluate
Collecting needs, Analyzing needs, Prioritizing needs
Need Analysis, Design, Operation, Evaluation
None of the above
Steps of Systematic Process of Training are
Design, Analyze, Evaluate
Collecting needs, Analyzing needs, Prioritizing needs
Need Analysis, Design, Operation, Evaluation
None of the above
The counselor can help me talk about my feelings.
True
False
School counselors work with students, teachers, and parents to help students.
True
False
If I meet with the school counselor, everyone will know about it.
True
False
If I have a problem with my teacher and tell my counselor, she will...
Tell my teacher
Announce it on the morning announcements
Keep it confidential unless I say it's okay
Tell Mr. Garcia
My counselor can solve all my problems for me with her magic powers.
True
False
Everything you say to the counselor is confidential unless...
Someone is hurting you
You want to hurt yourself
You are hurting someone else
All of the above
I can talk with my counselor all day every day; she has nothing else to do.
True
False
Which of the following activities are most enjoyed in counseling?
UNO
Game of Life
Hiding objects in the room
Talking about career
Making arts and crafts
Counseling is a place to talk about:
Nothing
The weather
Boring things
Your deep thoughts and feelings
During counseling I can not:
sit on counselor's chair
jump up and down for as long as I want to
be unsafe to myself and others
lay down on the floor
My counselor asks me questions about
(a)
What I don't like about counseling is:
too many questions
being put on the spot and talking about me
sessions are too long
counselors are mean
counselors are boring
I learned something about myself during counseling this year.
True
False
None
What is something I learned during counseling this year?
What is something I would change about counseling?
Informal counselling is done by;
Teacher
Friend
Certified counsellor
Lawyer
Rahi went to a counsellor for her vocational issue so which counselling method will be best used by the counsellor;
Client-centered
Direction
Non-directive
Directive
What step is happening in initial disclosure of counselling?
Counsellor finalises the decision
Counsellee takes the decision
Building relationship between counsellor & counsellee
Raising too many questions
Prognosis in directive counselling helps in understanding about counsellee’s;
Past
Present
Past and future
Future
The counselling type in which the treatment can be modified to suit individual needs;
Eclectic counselling
Client‐centered counselling
Directive counselling
Counsellor-centered counselling
F. C. Thorne was the supporter of;
Counselling
Eclectic counselling
Client‐centred counselling
Non-directive counselling
Constructive confrontation takes place in which stage of counselling?
Discussion level
Commitment to Action
In-depth Exploration
Initial disclosure
counselling is;
Advice given by parent
Professional assistance by Counsellor
Suggestion given by friends
Guidance given by elders
In which counselling the counsellor creates an atmosphere in which the client work out his own understanding to solve the problem?
Client-centered counselling
Counsellor-centered counselling
Self counselling
Directive counselling
Myth on counseling.
It is and advice-giving session.
A stranger can help.
A face to face session.
Time-filling services.
Process of counseling.
Opening, Exploring, Understanding, Facilitating
Exploring, Understanding, Facilitating, Opening
Understanding, Facilitating, Opening, Exploring
Facilitating, Opening, Exploring, Understanding
Personal trait you should have as a helper.
Patience
Like people.
Sense of humor.
Good listener.
Helping listening behavior includes
On-off listening
Allowing silence
Judging
Too many questions
Key points of 'active listening'.
Concentrate on verbal.
Conveys empathy.
Touching.
Sympathize.
The state of employee self-control and orderly conduct that indicates the extent of genuine teamwork within an organization is referred to as ________.
A) ethics
B) discipline
C) punishment
D) internal employee relations
The most effective disciplinary action addresses the employee's ________.
A) attitude
B) behavior
C) personality
D) conscience
In the disciplinary action process, what must occur immediately after management establishes rules?
A) observe performance
B) set organizational goals
C) compare performance with rules
D) communicate rules to employees
1. What instrument seeks input from employees to determine their feelings about topics such as flexibility in the workplace, opportunities for advancement, training and development opportunities, and the firm's compensation system?
a. Productivity survey
b. Attitude survey
c. Selection test
d. Market analysis
What are the leadership responsibility?
The task of a leader is to bring about constructive and necessary change
The process of directing the behaviour of others toward the accomplishment of some common objectives.
The power to determine, adjudicate, or otherwise settle issues or disputes the right to control, command, or determine.
The state or fact of being responsible, answerable, or accountable for something within one's power, control or management
Which one is an examples of the attitude of a group leader responsibilities?
Ensures team celebrates failures.
Not encouraging fair play with team rules.
Works with leadership on development of team charter, goals and team expectations
Negotiates with leadership to gain low level commitment for necessary team resources
What is leadership?
Honest
Empower people
Set example
Does not have faith in people
Efforts from group leader are to ensure that there is a team with strong ________ among employees working objectives.
Ability
Trust
Relationship
Cooperation
What is team work?
A group of leaders
Unabilities to communicate with the others on the team.
Unwillingness of a group of people to work together to achieve a common aim.
Team work is cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause.
Which one of the following roles is most likely to prevent complacency and group think?
Listener
Mediator
Challenger
People Supporter
What is a major contributor to the Gatekeeper role?
Screen new members for the group.
Challenge the thinking of the group.
Spark the creativity of group members.
Bring about a balanced contribution by group members
What is the cornerstone attitude of an outstanding team player?
Trust team members.
Aspire to be the team leader
Have competitive attitudes toward other groups.
Make sure he or she gets individual recognition.
What are the 3 tools in reducing ‘unnecessary conflicts’?
Team work, identifying clients need & counseling
Stress management, cultural identification and honesty
Motivational skills, administration skills and attention to details
Basic stress management, Cultural awareness & motivational skills
What are the 3 aspect we need to practice Cultural Awareness?
Listen, talk and discuss
Understand, listen and ignore
Avoid, self-preserving and work alone
Understand, appreciate and considerate
How many steps are there to reduce overall stress levels at work place?
6
5
7
10
What is seen as key performance indicator within business?
Client need
Client interest
Client expectation
Client satisfaction
Commitment to work and colleagues/co-workers, evaluated with reference to such factors except
how the employee adheres to mutually agreed practices
how the employee participates in improving the workplace
the extent of the employee’s involvement in discharging university community functions
how the employee co-operates at the workplace, and with external parties and stakeholders
1. A specialized service whose primary concern is with the individual and to help them to solve their problems.
Teaching
Guidance
Learning
Services that are organized to familiarize the students with the new surroundings and there by adapt themselves and make necessary adjustments is
Follow up services
Placement services
orientation services
Directive approach of Counseling also called as
Psychoanalytic theory
Psychological theory
Client centered theory
Vocational guidance is provided to
selection of subjects
solve personal problems
choose an occupation
Who proposed the client centered approach?
Freud
Rogers
Adler
It is mainly oriented towards helping students to improve their study habits, improve their adjustments in school, reducing stress, etc.
The counselling service
The placement service
The remedial service
The follow-up service
It is a method of recording and providing meaningful, significant and comprehensive information about an individual over a year.
Sociometry
Cumulative record
Anecdotal record
Interview
Which types of guidance services is given to students who are having undesirable practices. It has to be provided to keep them in track and lead a noble lives.
Moral Guidance
Avocational Guidance
Educational Guidance
Social Guidance
You notice that lately you have become so sluggish. You have lots of assignments and task to do, but you do not know where to start and end up doing nothing. The following answers are the alternatives that you can do, except:
Discuss with your counselor.
Ask for opinion from your friends/ lecturers/family .
Playing mobile games.
Make your own 'Things-to-do' list and arrange your priorities in order.
Mee Chee complains to you about stress and she wants to talk to the counselor. But, she does not know how to set an appointment. What should you advise her?
Go to the admission office.
Knock the counseling room door.
Go to library.
Go to DSA and fill up the form or contact directly to Ms Izzaty.
You are having a problem with your classmates. You start to feel that you cannot fit in this campus life. You want to give up and stop studying. What is the first action that should you do?
Talk to your counselor and discuss on the issue.
Ask your parent to apply for withdrawal.
Stay quiet and follow the flow.
Isolate yourself from everyone.
Kai Xuan is feeling down. She has a problem to understand the lecture in class, and afraid to ask directly to the lecturer. She keeps asking questions to you, but she still failed to understand many things. This problem continues for about a month since the semester started. As a friend, you can give one of these suggestions, except:
Tell her to be relax and enjoy the campus life.
Accompany her to see the lecturer and ask the questions.
Discuss with the counselor about the effective learning style.
Which of the following statement does not show the role of a counselor?
To guide you on how to reach your goals and deal with problems.
Gives support when you feel lost and lonely.
To teach you on how to reduce your stress.
Provides a quick solution to all of your problems.
Danial, Lisa, Wei Qing and Trisha share the same problem which is low self-esteem. They decided to request for a counselling service. Which service is the most suitable for four of them?
Individual Counselling
Group Counselling
Self-Development Program.
