We are now ACCEPTING customizations for the body pillows.

We are NOT accepting customizations for the body pillows.

The body pillows must be sent to the below address: Relief Mart Inc 28505 Canwood St Ste C Agoura Hills, CA 91301

When we receive a request please fill out the tracker with all necessary details

We will not issue replacements or refunds for customers that did not purchase from us

If they can't provide the order number, Walk the customer through steps on how to find their order number

Customer Unable to Provide Order Number:we will not be able to provide a refund or replacement

Customer got it as a gift & can't provide order details: If the customer pushes back due to feeling uncomfortable or inappropriate to ask for this information we can move forward with a refund

5%

10%

15%

$15

we do not offer Military Discount

Bebe Earth and So Peep has a lifetime warranty

We are changing the warranty from lifetime to 1 year for Bebe Earth

Currently all items are eligible for a warranty for Bebe Earth and So Peep

If a customer requests a replacement for a warranty that has been discontinued, please provide them with a similar ASIN and escalate to the COA & BM for approval.

We are changing the warranty from lifetime to 1 year for So Peep

bulk orders are considered any orders where customers prefer to order 7 or more items at a time.

If they seek a discount for a bulk order we must escalate to BM directly.

Bulk order is defined as any order that is more than 5

Wholesale orders are managed by our Wholesale team

These wholesale requests should be ESCALATED directly to the team and BM will approve this

Wholesale requests should be escalated to the Marketing channel

Post-purchase

Seeking invoice

System Automation

Product Availability

5%

10%

15%

$15

we do not offer Military Discount

Post-purchase

Positive Feedback

Product Availability

NRN - it's simply a thank you