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WorksheetsMGMT3001 Week 10
Total questions: 10
Worksheet time: 5mins
Why do people resist change?
Discomfort with uncertainty
Perceived positive effect on public interests
Believe that the specific change proposed is appropriate
Excessive awareness on reasons and implications
How to overcome resistance to change?
Actively educating and communicate
Passively engage
Micromanaging
Stricter instruction
How to create a sense of urgency around a single big opportunity?
Build a guiding coalition without maintaining it
Declare the victory as soon as possible
Celebrate the short-term wins by bringing your department team to dinner.
Formulate a simple vision and change initiative
Indicate whether the statement is true or false: Organization change is defined as a structured transition in what an organization does and how it does it.
True
False
Indicate whether the statement is true or false: Organizational change today should be viewed as a project or event rather than as a continuous process.
False
True
Which of the following statements is true regarding the change in an organization?
Managing change is a lengthy but straightforward task.
Managers must face the need for change and the opportunity to create change.
If employees are resistant to change, the only option left with a manager is to enforce it forcibly.
New managers are usually not expected to create change.
Which of the following is an incremental and anticipatory approach to change?
adaptation
tuning
reorientation
re-creation
Three-step model of change management, consisting of:
Establish a sense of urgency, form a coalition
Communicate the vision, empower others by removing barriers, create and reward short-term ‘wins'.
Unfreezing the status quo, through movement to the desired end state, and refreezing the new change to make it permanent.
Create a new vision, consolidate, reassess and adjust, and Reinforce the changes.
Choose one example of the key performance indicators (KPI) that sits under financial.
Employee Turnover
Number of client subordinates
Sales by region
Choose the right example to evaluate performance?
Effectiveness - Are we optimizing all of our resources?
Economy - Are we doing cost-effectively?
Efficiency - Are we constantly finding a way to improve outcomes
